Re: KB938371 Appears To Block Updates

In addition I did chat with support and they had me uninstalling my
firewall, anti-virus, etc. Left me with a unprotected computer that I
immediately installed zone alarm and AVG antivirus. I believe they are used
to handling such problems and not what really is happening. Your reply is
most informative.

"PA Bear [MS MVP]" wrote:

<QP>
The original release of Update 938371 updates several internal components
that Windows Vista requires in order to install or to remove Windows Vista
Service Pack 1 more reliably. This update must be applied separately before
you install Windows Vista SP1 to make sure that Windows Vista SP1 can be
installed or removed from the computer.
</QP>
Source: http://support.microsoft.com/kb/938371

I have Vista home premium sp1 installed.

Did Windows Update offer the machine Vista SP1 or did you download/install
it manually?

Looks like you're in a Catch-22 situation: You can't install 938371 because
Vista SP1 is already installed but you may not be able to install any other
updates because 938371 isn't installed.

Unless you want to see if uninstalling SP1 resolves the problem (cf.
http://support.microsoft.com/kb/948537), I'd recommend opening a free
support incident. See links in my previous reply.
--
~PA Bear

jcaudle wrote:
Not the activity I am having. The computer does not restart. Just
returns
an error 800B0100 when using Windows Update. What is odd is that KB938371
appears in the listing of installed successful updates but also appears on
the list of important updates. Have tried installing each update
individually but no luck. When I click update the progress bar shows that
nothing is being transferred. Have tried turning off firewall and anti
virus but still same behavior. Something is blocking all security updates
but allowing non-security updates to proceed normally.

"PA Bear [MS MVP]" wrote:

The update is not installed successfully, you receive a message, and the
computer restarts when you try to install an update in Windows Vista
http://support.microsoft.com/kb/949358

Unlimited installation and compatibility support for Vista SP1 is
available
at no charge through 18 Mar-09
• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921
• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921
• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921
• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921
• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


jcaudle wrote:
I have Vista home premium sp1 installed. Also have KB938371 installed
successfully on 4/9/2008. Since then the only updates that install are
Defender definitions. All security updates will not install regardless
of
how many times I try. Suggestions as to allow these updates to install
would be greatly appreciated. The updates that refuse to install are
KB947864, KB941693, & KB948590.


.

Relevant Pages

  • Re: KB938371 Appears To Block Updates
    ... And how would you grade the free support you got in this newsgroup, ... I know it seems strange that I have Vista Home Premium with SP1 ... instead of clean install which would have wiped out the hard drive and ... For some reason it is not on the list of installed updates. ...
    (microsoft.public.windowsupdate)
  • Re: KB938371 Appears To Block Updates
    ... I talked with HP support. ... I noteiced that Best Buy had Vista along with SP1 on sale for $99. ... some reason it is not on the list of installed updates. ... Do NOT install Vista SP1 unless it's offered by Windows Update! ...
    (microsoft.public.windowsupdate)
  • Re: KB938371 Appears To Block Updates
    ... I'm afraid your best bet would be to continue with the free Vista SP1 support optionavailable to you. ... some reason it is not on the list of installed updates. ... updates offered by Windows Update. ... Do NOT install Vista SP1 unless it's offered by Windows Update! ...
    (microsoft.public.windowsupdate)
  • Re: Windows could not search for for new updates 0x80070081
    ... Re-open the Support Incident and ask for a Level 2 technician or supervisor. ... Please note that a Repair Install will NOT fix this! ... related to installing Security Updates. ...
    (microsoft.public.windowsupdate)
  • Re: KB938371 Appears To Block Updates
    ... I encourage you to continue your attempts to resolve this problem via MS Support or use the HP Recovery disks: I have a feeling you won't be able to install any future critical security updates if you don't, in which case your security's out the window. ... updates offered by Windows Update. ...
    (microsoft.public.windowsupdate)
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