Windows Update KB938371 (rel 8April 2008) multiple failures error 80073712
- From: "Allan D" <adichris@xxxxxxxxxxxxxx>
- Date: Mon, 14 Apr 2008 15:18:35 +1000
Hi folks,
system is
Vista Ultimate 32 bit
AMD athlon 64x2 Dual Core 6000+
Abit AM2 SLI AN932x Nvidia Nforce 680a SLI
2 gig system ram
this has been driving me crazy. on April 9 I was prompted to install several
updates, all of which downloaded and installed with no problems with the
exception of KB938371 which continues to fail with error code 80073712.
on April 10 and 11 and 14th I sucessfully downloaded and installed optional updates from windows update!
behaviour is that if i use windows update to download this update it shows
me the "downloading 1of 1 updates, but the percentage never increases and it
eventually fails with error code 80073712.
i have heard that this is a corrpted download error code, and have tried
multiple work arounds to include;
search for and delete pending.xml from \windows\winsxs (does not exist)
dowload and istall the standalone file (fails after long pause without indication it has installed)
run the following commands in command line as administrator
net stop wuauserv
net stop Cryptsvc
ren %windir%\SoftwareDistribution SD.old
ren %windir%\system32\catroot2 catroot2.old
net start wuauserv
net start Cryptsvc
the result of which my update options were reset and when i tried to use
windows update it did begin to download, and when it got to 5% it stopped
and failed on error 80073712. subsequent tries would revert to not
downloading at all then failing.
deleted the Catroot2 and SoftwareDistribution folders/ stopped and started the wuauserv and Cryptsvc services again and tried the standalone (failed)
repeated above and tried to install stand alone SP1 (fails no error)
i really dont want to reformat and install vista again so that i can receive this one troublesome update. unfortunately this update is a pre requisite for service pack 1.
in my installed updates list i note that i had this particular update installed back on the 14 Feb 2008... and i cannot uninstall this version to install the new version. i suspect that perhaps the existing update is interfering with the new update?
successful updates on the same date as the initial failure of KB938371 are
KB941693
KB945553
KB947864
KB948950
KB948881
KB905866
successful update on the next day (10 April)
KB943729
successful update on 11 April
KB 937954
successful update 14 April
KB905866
for these reasons i dont think windows update is the actual problem, rather the particular update itself which refuses to download, and refuses to install from the standalone.
i have tried perhaps 15 times to install KB938371 no luck so far.
thoughts?
Allan
.
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