Re: After MS Updates Keyboard and Mouse are not responding

Given your last reply, I'd recommend that you...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates.

For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through your usual support contacts.
--
~PA Bear

Dennis wrote:
I'm not able to install any driver updates, as I cannot logon to the pc.
It's a Dell OptiPlex 755, which came with a simple generic USB keyboard and
mouse. It's running Vista Business. I changed hardware, but no luck. It a
Dutch version, so SP1 is not avialable yet. RDP support is not active,
otherwise I should be able to run a RDP and do some workaround. I'm able to
access the drive and services through a 2003 box. But activated a lot under
services, but RDP still not avialable.

Thanks for your input.

Regards Dennis

"PA Bear [MS MVP]" wrote:

Does the behavior persist after installing any available driver updates for
the hardware? Does the behavior persist if you use a new (or another)
mouse and keyboard?

Windows version(s)?

Assuming Vista SP1:

A device driver is not installed, or a hardware device does not function
correctly after you install Windows Vista Service Pack 1
http://support.microsoft.com/kb/948187

Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09
• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921
• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921
• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921
• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921
• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1

How to uninstall Windows Vista SP1 as a troubleshooting step:
http://support.microsoft.com/kb/948537
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Dennis wrote:
HELP, After automatic updates (yesterday), today multiple pc's have lost
their mouse functionality, or both mouse and keyboard. Last known
settings,
save mode, nothing works! In the Bios I'm able to use the keyboard.
Swapped
hardware, no results. I want to try a system restore, but how to do
without
a working mouse and keyboard?

I tried to do a system restore via the command prompt (in safe mode) but
have to logon first. At that point keyboard or mouse input is already
impossible.

Could be that it persist in the INF files. I'm able to access the c:
drives
from a remote computer. See that an usbport.pnf resides from March 01
2008.
All the desktops are the same and on another this file has not been
updated.
Can I simply overwrite the file? Or am I not looking in the right
direction?

Noticed a lot changed files from 29 Februari 2008, which probably are
installed yesterday (when shutting down). The mouhid.sys and kbdhid.sys
are
newer, but I can't replace them as they are in use.


Please, any suggestions!

Regards Dennis

.

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