Re: After MS Updates Keyboard and Mouse are not responding

I am having the same problems. I have restored my computer 3 times to
several days before it happens and then I have the same problem again and
again. It is for sure a MS update causing this because everything works
perfectly everytime I restore it (Norton rescue) and then the Keyboard and
mouse don't work anymore.

I have a microsoft USB keyboard and mouse combo
Vista Home Premium (Not SP1)
The problem started with the April uptades.
All my drivers are current.

JAB








"PA Bear [MS MVP]" wrote:

Does the behavior persist after installing any available driver updates for
the hardware? Does the behavior persist if you use a new (or another) mouse
and keyboard?

Windows version(s)?

Assuming Vista SP1:

A device driver is not installed, or a hardware device does not function
correctly after you install Windows Vista Service Pack 1
http://support.microsoft.com/kb/948187

Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09
• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921
• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921
• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921
• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921
• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1

How to uninstall Windows Vista SP1 as a troubleshooting step:
http://support.microsoft.com/kb/948537
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Dennis wrote:
HELP, After automatic updates (yesterday), today multiple pc's have lost
their mouse functionality, or both mouse and keyboard. Last known
settings,
save mode, nothing works! In the Bios I'm able to use the keyboard.
Swapped
hardware, no results. I want to try a system restore, but how to do
without
a working mouse and keyboard?

I tried to do a system restore via the command prompt (in safe mode) but
have to logon first. At that point keyboard or mouse input is already
impossible.

Could be that it persist in the INF files. I'm able to access the c:
drives
from a remote computer. See that an usbport.pnf resides from March 01
2008.
All the desktops are the same and on another this file has not been
updated.
Can I simply overwrite the file? Or am I not looking in the right
direction?

Noticed a lot changed files from 29 Februari 2008, which probably are
installed yesterday (when shutting down). The mouhid.sys and kbdhid.sys
are
newer, but I can't replace them as they are in use.


Please, any suggestions!

Regards Dennis


.

Relevant Pages

  • Re: After MS Updates Keyboard and Mouse are not responding
    ... I'm not able to install any driver updates, as I cannot logon to the pc. ... which came with a simple generic USB keyboard and ... It's running Vista Business. ... correctly after you install Windows Vista Service Pack 1 ...
    (microsoft.public.windowsupdate)
  • Re: Have proof MS removes restore points!!!!
    ... But both of them talk about loosing restore points in Vista!!! ... Weather Vista is installed on another hard drive doesn't matter. ... Dual Booting Windows Vista & Windows XP: ...
    (microsoft.public.windowsxp.general)
  • Re: xp pro
    ... There is no difference in the way System Restore is designed to work in either Windows XP ... or Windows Vista. ... I chose vista over XP pro on this ... restore won't touch those type directories. ...
    (microsoft.public.windows.vista.general)
  • Re: Vista System Restore Points Disappear
    ... I have Vista on my first drive and XP ... Whenever I activate XP, the next time I go back to Vista, the restore ... installations bring new restore points, but the next time I visit XP, ... 'Windows Vista - general Windows Vista topics' ...
    (microsoft.public.windows.vista.general)
  • Re: XP and Vista in dualboot
    ... The problem is caused by XP's volsnap.sys, not System Restore. ... Vista and vice versa. ... and for Windows Vista are mutually exclusive. ... The D driver is a volume in Windows Vista. ...
    (microsoft.public.windowsxp.general)
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