Re: Vista update KB938371 fails to install. error code 80073715

Here is what is in the WindowsUpdate.log:

=========================================

2008-04-01 17:51:13:582 1088 17f4 DnldMgr *************
2008-04-01 17:51:13:582 1088 17f4 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2008-04-01 17:51:13:582 1088 17f4 DnldMgr *********
2008-04-01 17:51:13:582 1088 17f4 DnldMgr * Call ID = {A856CF39-E881-4912-A662-06B06A530BBE}
2008-04-01 17:51:13:582 1088 17f4 DnldMgr * Priority = 3, Interactive = 1, Owner is system = 0, Explicit proxy = 0, Proxy session id = 1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-04-01 17:51:13:582 1088 17f4 DnldMgr * Updates to download = 1
2008-04-01 17:51:13:582 1088 17f4 Agent * Title = Update for Windows Vista (KB938371)
2008-04-01 17:51:13:582 1088 17f4 Agent * UpdateId = {74DD4BD7-768A-43D4-8BF1-2DA7C1AF43EE}.108
2008-04-01 17:51:13:582 1088 17f4 Agent * Bundles 1 updates:
2008-04-01 17:51:13:582 1088 17f4 Agent * {8AC171B1-495C-4042-AB2E-1402672F1462}.108
2008-04-01 17:51:13:629 1088 17f4 DnldMgr *********** DnldMgr: New download job [UpdateId = {8AC171B1-495C-4042-AB2E-1402672F1462}.108] ***********
2008-04-01 17:51:13:644 1088 17f4 DnldMgr * Queueing update for download handler request generation.
2008-04-01 17:51:13:644 1088 17f4 DnldMgr Generating download request for update {8AC171B1-495C-4042-AB2E-1402672F1462}.108
2008-04-01 17:51:13:738 1088 17f4 Handler Generating request for CBS update 8AC171B1-495C-4042-AB2E-1402672F1462 in sandbox C:\Windows\SoftwareDistribution\Download\134810d415b08bcab1c3a37aa486c3cf
2008-04-01 17:51:13:769 1088 17f4 Handler Selected payload type is ptExpress
2008-04-01 17:51:13:863 1088 17f4 Handler UH: DpxRestoreJob returned 0x80070002
2008-04-01 17:51:13:863 1088 17f4 Handler Detected download state is dsHavePackage
2008-04-01 17:51:33:394 1088 15ac Handler FATAL: CBS called Error with 0x80073715,
2008-04-01 17:51:33:456 1088 17f4 Handler FATAL: UH: 0x80073715: Async stage operation failed in CUHCbsHandler::StageCbsPackage
2008-04-01 17:51:33:472 1088 17f4 Handler FATAL: Request generation for CBS update complete with hr=0x80073715 and pfResetSandbox=0
2008-04-01 17:51:33:472 1088 17f4 Handler FATAL: Error source is 106.
2008-04-01 17:51:33:472 1088 17f4 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80073715.
2008-04-01 17:51:33:472 1088 17f4 DnldMgr Error 0x80073715 occurred while downloading update; notifying dependent calls.
2008-04-01 17:51:34:049 1088 17f4 Agent *********
2008-04-01 17:51:34:049 1088 17f4 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2008-04-01 17:51:34:049 1088 1138 AU >>## RESUMED ## AU: Download update [UpdateId = {74DD4BD7-768A-43D4-8BF1-2DA7C1AF43EE}]
2008-04-01 17:51:34:049 1088 17f4 Agent *************
2008-04-01 17:51:34:049 1088 1138 AU # WARNING: Download failed, error = 0x80073715
2008-04-01 17:51:34:049 1088 1138 AU #########
2008-04-01 17:51:34:049 1088 1138 AU ## END ## AU: Download updates
2008-04-01 17:51:34:049 1088 1138 AU #############
2008-04-01 17:51:35:406 1088 d14 AU BeginInteractiveInstall invoked for Install
2008-04-01 17:51:35:406 1088 d14 AU Auto-approved 0 update(s) for install (for Ux), installType=0
2008-04-01 17:51:35:406 1088 d14 AU WARNING: BeginInteractiveInstall failed, error = 0x8024000C
2008-04-01 17:51:35:406 5440 157c CltUI FATAL: BeginInteractiveInstall for install returned code 8024000C
2008-04-01 17:51:35:406 5440 157c CltUI WARNING: AU directive Interactive Progress is exiting due to error 8024000C
2008-04-01 17:51:35:422 1088 15c8 AU AU received handle event
2008-04-01 17:51:35:422 1088 15c8 AU UpdateDownloadProperties: 0 download(s) are still in progress.
2008-04-01 17:51:35:422 1088 15c8 AU Can not perform non-interactive scan if AU is interactive-only
2008-04-01 17:51:35:422 1088 15c8 AU AU setting pending client directive to 'Install Complete Ux'
2008-04-01 17:51:35:422 1088 15c8 AU WARNING: Pending directive, 'Install Complete Ux', is not applicable
2008-04-01 17:51:38:589 1088 17f4 Report REPORT EVENT: {74ACDD2C-A638-4D28-BB17-79261E423460} 2008-04-01 17:51:33:581-0500 1 161 106 {74DD4BD7-768A-43D4-8BF1-2DA7C1AF43EE} 108 80073715 AutomaticUpdates Failure Content Download Error: Download failed.

========================================

I will also reply to your other message with results of running sfc /scannow

Thanks!

John

MowGreen [MVP] wrote:
Error codes that one sees via Automatic Updating can sometimes be misleading. Suggest you open the WindowsUpdate.log located in
the WINDOWS directory [folder] and scroll all the way to the end of it.
Then work your way back up in the log and locate WARNING or FATAL error codes ... or, input KB938371 into the Find option in Notepad.
That should bring you to where KB938371 is attempting to install and failing to.
Copy and paste the entries just prior to and just after any FATAL error entry related to KB938371 into your reply, John.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



John wrote:

Hello John,

In reading that KB article, none of the error messages listed in red are what I am getting. Also, I have been able to successfully install every other Vista update since I bought the laptop. There have been numerous complaints here about the KB938371 update not installing. Do you still think the suggestions in that article are worth trying? Thanks!

John

DellCA wrote:

This is John at Dell headquarters.
Have you tried the steps listed in the following KB article?

http://support.microsoft.com/?kbid=822798

Give those steps a shot and see if it doesn't help you. That article is loaded with tips to help resolve this kind of problem from a plethora of causes.

John
Dell Customer Advocate

"John" wrote:

I'm having the same problem with KB938371 not installing that so many others have complained about. However, the error message I'm getting is not the one most have been getting. Instead of error code 80073712, I'm getting error code 80073715.

I've downloaded the update package from MS. Whether I try to install from the update package or from Windows Update, the result is the same. It starts to install, but fails to complete the installation.

This is a Dell Inspiron 1720 Notebook running Windows Vista Home Premium.

This is very annoying since this update is required before SP1 can be installed. Any help would be appreciated. Thanks!

John
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