Re: Windows update : Error number: 0x80070002

[Please have the courtesy to include all of previous message(s) in your replies to the newsgroup. Thank you.]

Why didn't you post all of that information in your first post?

The steps you took are those listed in the KB article I cited, Paqman! It's possible that an update you installed earlier may have caused the problem. <sigh>

In any event, see if downloading/installing this update manually resolves the problem: http://support.microsoft.com/kb/947821

Otherwise...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through your usual support contacts.
--
~PA Bear


Paqman wrote:
No, I don't start a download, I am just trying to reach the Windows update
page. So no download selection were done yet.

Basically:
1) I try to reach this site:
http://windowsupdate.microsoft.com

2) Which redirects me to:
http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us

This page contains this :
------------------------
"The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.
For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup

For assisted support options:
Microsoft Online Assisted Support (no-cost for Windows Update issues)
Read more about steps you can take to resolve this problem (error number
0x80070002) yourself."
------------------------

On the upper right corner, I have this string present: [Error number:
0x80070002]

When I click on "find solution", I find a solution(similar to the one you
pointed out to me) which seems to be related to my problem and titled: "When
searching for available updates on the Update site, you see the 0x80070002
or 0x80070003 error "

I follow the steps, which asks me to stop the (1)Windows update service,
(2)remove the content of C:\Windows\SoftwareDistribution\Download and
C:\Windows\SoftwareDistribution\DataStore and then (3) Restart the Windows
update service.
I even played it safe and retried the steps in that page but with Windows
Explorer 7.0.6000.16609 closed first. (All instances, I browsed the bug fix
page with FF)

These steps has no effect and the problem persists.
<paste>
PA Bear [MS MVP] wrote:
You receive a "0x80070002" or "0x80070003" error code after you download
an update from Windows Update, from Microsoft Update, or from Windows Server Update
Services
http://support.microsoft.com/kb/910336

Paqman wrote:
When I try to reach windows update site with Windows Vista I get the
error "Error number: 0x80070002"

I can't find information on this topic in the searcgh, any clues?

.

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