Re: Update works for Windows, not for Office

Michael, have you ever used a registry cleaner?

....Including OneCare Live Safety Center scans?
--
~PA Bear

TaurArian wrote:
Michael, have you ever used a registry cleaner?

Have a look at this article although not exactly for Office 2007 -
http://support.microsoft.com/?kbid=913754

I had a quick look at the keys it mentioned and I'm running Office 2007 and
have the keys.

For further help; See:-
Description of the Microsoft Windows registry
http://support.microsoft.com/kb/256986
How to back up, edit, and restore the registry in Windows XP and Windows
Server 2003 http://support.microsoft.com/kb/322756

Disclaimer: Modifying the registry can cause serious problems that may
require you to reinstall your operating system. Use the information
provided at your own risk.




"Michael" <Michael@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:7B58542E-B76D-491C-ACE5-4FC9AB7E0787@xxxxxxxxxxxxxxxx
Repair doesn't seem to work: when I click 'change', I get a screen asking
me to wait while Setup prepares the necessary files; this disappears after
about three seconds, after which nothing seems to be happening.
When I tried to remove Office, there was a lot of action going on on my
HDD, but after about 10 minutes I got a message saying that Office could
not be removed. Looking in Add/Remove, there is one update (Office SP1)
which has an indication that it cannot be removed. If I try to reinstall
Office anyway, I get an error message as well ('Installation failed' or
something similar).

Yes, I went through Office Update.

Please don't tell me that I will have to reinstall my whole system...

Thanks again for your input!

Cheers,
Michael

"TaurArian" wrote:

Options -

1. Repair the Office installation (you can do that from Add/Remove and
select "change". You'll be given the option to repair.
2. Complete remove and reinstall Office 2007.

The error indicates "No valid sequence could be found for the set of
patches"

Before you start, make sure you have your Office CD handy and just in
case "know your product key".

When you tried to do the manual scan from Office Updates, did you go via
(Office Update)?
http://office.microsoft.com/en-au/downloads/maincatalog.aspx


--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
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"Michael" <Michael@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:82DDCF38-DDC4-48D0-B6D6-F810CE6BF35E@xxxxxxxxxxxxxxxx
Hello TaurArian,

When I go to the page you indicate and click the "Check for Microsoft
Updates" button, I get forwarded to the same update page again, with the
same results (it does not recognise Office, even though it does recognise
Windows). When I looked in my Update log, there were a number of entries
with warnings that looked like this:

WARNING: Failed to evaluate Installable rule, updateId =
{BC5CAC7D-A8E3-4C69-BD2A-D490EC1ACCA1}.100, hr = 80070663

(but obviously with a different ID in each line).

Any idea what could be causing tihs?

Thanks,
Michael

"TaurArian" wrote:

That's the correct page.

Can you manually scan for Office updates?
http://office.microsoft.com/en-au/downloads/default.aspx?ofcresset=1

Is there anything in the Windows Update log to indicate that it is at
least searching for Office updates and/or errors?

How to view the Update log in Windows:-

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.



--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all
may benefit. Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Michael" <Michael@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:36061208-C902-4EF6-AACC-61E8E6F60B71@xxxxxxxxxxxxxxxx
Hello Robear,

When I go to the web page you indicate
(http://windowsupdate.microsoft.com), I am automatically forwarded to
http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us,
which seems to be the 'normal' update page, and there is no 'GO'
button or "New! Get Microsoft Update today" banner there.

Thanks,
Michael

"PA Bear [MS MVP]" wrote:

Assuming Windows Update is your default update source, go to
http://windowsupdate.microsoft.com | Click on the GO button to the
right of the "New! Get Microsoft Update today" banner | Follow all
prompts | From now on, Microsoft Update will offer you updates for
Windows, Office, and some Windows Live applications (if installed).

Or you can leave Windows Update as your default and update Office 2007
manually via Office Update website:
http://office.microsoft.com/en-us/downloads/default.aspx (click on
Office Update link at top-right).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Michael wrote:
Updates (whether automatic or manual) work fine for my Windows XP
installation, but Update seems to forget that I have an Offfice
installation
as well and does not download (or even show) updates for it. There
is no error message or anything like that.

What could be the reason for this behaviour and what can I do about
it?

.

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