Re: Vista update KB938371 fails to install. error code 80073712



Forgot to mention, I also have the same problem with KB929735.

Basically I have the EXACT same problem as Jumbo.

Jumbo, if you find a solution, please post a reply back here for me.

Many thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

"help me somebody pls" wrote:


**********************************************************
I have the exact same problem with KB938371
**********************************************************
I have tried the same instructions given above but I still have the same
problem
**********************************************************
I have even tried logging a call with Microsoft support which was a waste of
time
**********************************************************
Can someone PLEASE HELP
**********************************************************


"jgtj" wrote:

I have the exact same symptoms, even to KB929735 failing last September, but
this has dropped from the list despite not having been done.

I have been around several forums,some of the suggestions are dangerous and
likely to cause problems.

If you find a solution please post it here.
Thanks.

"Jumbo" wrote:

Many Thanks,
1. there is no 'pending.xml' in the WINSXS folder. ( but have deleted
'798c79424c6ec801f301000028093411.pending.xml' from folder
WINSXS/Temp/Pending Renames' )-to no avail.
2. Have installed Windows Update Agent-no change, update still does not
install.
3. Error only occurs when try to install KB 938371 ( the vital pre-requsite
for Vista SP1) and an older KB 929735.
Have just installed other 'update Tuesday' updates successfully!
4. Have tried Automatic and Stand Alone installs
5. KB 938371 appears to stall with about 99% ( of green bar) complete
6. both updates fail with error code 80073712
7. have tried with all firewalls/antivirus disabled.
8. Have Microsoft EMEA Consumer Technical Support working on this
simultaneously.
--
Jumbo


"MowGreen [MVP]" wrote:

The errror indicates Windows Update file corruption. Check for the
presence of pending.xml in C:\WINDOWS\WinSxS and delete it, if present.

If the above does not resolve the error, then see if reinstalling the
latest Version of the Windows Update Agent does -
http://support.microsoft.com/kb/946928
Use this article for your guide on installing it -
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1172


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============




Jumbo wrote:

Update 938371 fails to install, green install bar gets almost to the the end
then stops.
Error code 80073712
Have tried both automatic install ( Windows Update) and standalone methods.
All other updates have been and continue to install correctly.

.

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