Re: Vista constantly rebooting after this week's updates - "Config
- From: "Tom Walker" <NoSpam@xxxxxxxxx>
- Date: Mon, 18 Feb 2008 18:23:53 -0000
Diana
Thank you for these points. As my son's PC denied it had any restore points when booted from the Vista DVD and we had limited ability to do very much from the command prompt, we decided it was time to completely re-install.
That's now been done and all the updates installed without problem this time.
I very much appreciate the exceelent responses supplied by many contributers in this group - it has been very helpful in getting through this problem.
Tom Walker
"Diana" <Diana@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:0B59241C-22E2-4BF7-BD95-4E4938845E88@xxxxxxxxxxxxxxxx
Hello,
I checked with our setup team and so far they have only seen one case with
this issue.
Resolved by:
1. Located a full edition of the media to test recovery options using the
system restore to go back to a restore point prior to the problem.
940765 How to use System Restore to log on to Windows Vista when you lose
access to an account
http://support.microsoft.com/default.aspx?scid=kb;EN-US;940765
2. Once on the machine, check "update history" to see which update(s)
failed to install. Go to microsoft's download center
http://www.microsoft.com/downloads
and manually download and install this update (s).
927532 When you use Windows Update to install an update in Windows Vista,
the update may not appear in the Programs and Features item in Control Panel
http://support.microsoft.com/default.aspx?scid=kb;EN-US;927532
3. Once updates have installed and the machine has been rebooted, test
Windows Update again.
NOTE: This particular case had problems with KB937287. Update 937287 is a
prerequisite package (pre req for vista sp1) that contains updates to the
Windows Vista installation software. The installation software is the
component that handles the installation and the removal of software updates,
language packs, optional Windows features, and service packs.
Diana
Diana Smith [MSFT] <diasmith@xxxxxxxxxxxxxxxxxxxx>
PSS Security Team
This posting is provided "AS IS" with no warranties, and confers no rights.
"Kenneth" wrote:
My computer is not an Acer, its a home made PC I built myself.
My computer has been up2date since I installed Vista (ultimate), and the
problem must have come from one of the latest updates, I only remember one of
the updates in the list before it rebooted, it was the one with the
"addresses a vulnerability in Windows Vista" text.
"MowGreen [MVP]" wrote:
> Tom, Kenneth, and Christian ...
> Are all 3 affected systems Acer laptops ?
>
> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell
> them ***specifically*** that this was caused by a Security update.
> Perhaps it was
>
> Microsoft Security Bulletin MS08-004 – Important
> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)
>
> that caused this issue. Or it could have been
>
> Microsoft Security Bulletin MS08-007 – Critical
> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code
> Execution (946026)
>
> There is no-charge support for issues with Security updates:
>
> > Support
> > • Customers in the U.S. and Canada can receive technical support from > > Microsoft Product Support
> > Services at 1-866-PCSAFETY. There is no charge for support calls that > > are associated with
> > security updates.
> > • International customers can receive support from their local > > Microsoft subsidiaries. There is no
> > charge for support that is associated with security updates. For more > > information about how to
> > contact Microsoft for support issues, visit the International Support > > Web site.
> > http://go.microsoft.com/fwlink/?LinkId=21155
>
> Make them troubleshoot just which update is causing the rebooting. > After
> all, it was their update
> that caused this issue <w>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
>
> Kenneth wrote:
>
> > Same here, tried all the options from the "safe boot" options. Cant > > get out
> > of the cycle. And its also at the stage 3 of 3 im hanging at. > > Computer was
> > just fine untill the update ran and did an automated reboot to > > install the
> > changes :(
> >
> > "Christian Brockman" wrote:
> >
> >
> >>I am having the exact same problem. I can't even get into Vista to > >>try to
> >>change directories as has been suggested elsewhere in this forum. I > >>have
> >>tried booting in safe mode and jumping back to system save point. > >>Neither
> >>work (as I still get the step 3 of 3 and then another reboot). I > >>really
> >>don't want to have to reinstall vista. Help please!
> >>
> >>Christian Brockman
> >>
> >>"Tom Walker" wrote:
> >>
> >>
> >>>My son (away at university) has just installed this week's Microsoft > >>>updates
> >>>and now is unable to get his laptop re-started (it's an Acer Aspire > >>>5633
> >>>about a year old).
> >>>
> >>>It says "Configuring Updates. Stage 3 of 3 0% Complete.
> >>>Then it says "Shutting Down" and restarts the whole cycle. This > >>>goes on and
> >>>on....
> >>>
> >>>He has tried to get it into Safe Mode but it won't, just goes back > >>>into the
> >>>cycle described above.
> >>>
> >>>I've searched on Google and come up with only one hit - that > >>>described
> >>>identical symptoms and was posted in a blog about three hours ago. > >>>There
> >>>are some references to the same message related to SP1 installation > >>>but my
> >>>son is just using the standard Microsoft Update service - not gone > >>>near SP1.
> >>>
> >>>Is anyone else getting this symptom and has anyone any ideas how to > >>>get out
> >>>of it without wiping the whole machine?
> >>>
> >>>Many thanks for any help.
> >>>
> >>>Tom Walker
> >>>
> >>>
>
.
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