Re: Vista constantly rebooting after this week's updates - "Config

PA Bear,

Thanks, but I was able to use my Vista CD/DVD to restore my system to an
earlier date (2/7/2008), which worked! Thank G.


"PA Bear [MS MVP]" wrote:

Ed, if you can send Darrell the logs he's requested, he may be able to help
you and others with the problem.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Ed Stoddard wrote:
Darrell,

According to my experience with Thursday's update (2/15/2008) my old Dell
Vista Home Premium computer is in an endless reboot/update cycle. All
attempts to restore or repair via Vista CD/DVD do nothing to interfer with
the attempt to update that ends in an early shutdown/restart cycle. My
Vista Ultimate computer took the update just fine, which WAS the
"important" update dealing with Windows Media Center part of Vista.

I've tried going into all Safe Modes and restoring to the last known good
configuration, besides trying to "repair" Vista. None of these actions
will
get me out of the shutdown/reboot/update loop!

Microsoft has screwed up big time this time. How will they solve this
without making users completely re-install Vista again? Luckily I have
other computers in the house. If this were my ONLY computer in my home, I
would be extremely upset at MS.

""Darrell Gorter[MSFT]"" wrote:
Hello,
I was hoping the log files could have been saved prior to reinstalling or
restoring.
I don't need the log files after the machine has been rebuilt or
restored.
I was asking for the logs to see if we could figure out a potential cause
for the issue.
If we know the cause, we may be able to figure out a resolution, but
without the logs it's pretty hard to determine what is happening with
this
situation.
I was asking in case the logs were still available. If they can be saved
off prior to the rebuild or restoration, that would be great.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no
rights
--------------------
Date: Fri, 15 Feb 2008 13:57:12 -0800
From: "MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx>
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Gecko/20040804 Netscape/7.2 (ax)
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Subject: Re: Vista constantly rebooting after this week's updates -
"Configuring
updates stage 3 of 3"
References: <qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@xxxxxxxxx>
<9HLZYfBcIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
In-Reply-To: <9HLZYfBcIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
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Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41769
X-Tomcat-NG: microsoft.public.windowsupdate

Darrell,

You must have missed this part -

Tom Walker wrote:
My son (away at university) has just installed this week's Microsoft
updates and now is unable to get his laptop re-started (it's an Acer
Aspire 5633 about a year old).

and, he wrote in today's post at 4:56 AM PST:

Going to try and contact Microsoft in the UK and am also posting
re-install CDs/DVDs today as a last resort!

Doubt Tom's son will be interested in looking for log files while he's
trying to resuscitate his laptop. Perhaps afterwards Tom can have his
son send them directly to you.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Darrell Gorter[MSFT] wrote:

Hello Tom,
Can you send me some of the log files from the system?
%windir%\logs\cbs\*.*
%windir%\WindowsUpdate*.log
%windir%\inf\setupapi.dev.log
%windir%\winsxs\poqexec.log (if exists)
%windir%\winsxs\pending.* (if exists)
%windir%\Performance\WinSAT\Datastore\*.*
%windir%\System32\winevt\Logs\application.evtx
Try booting to the Windows Vista DVD, choose the repair option in the
lower left-hand corner.
Choose to boot to a CMD prompt, copy the log files to a temp folder (or
onto removable media if available)

while in the repair more after copying the files to a temp location, you
should be able to choose the system restore option.
This should get you back operational.
Then send me the log file.
Remove the online the email darrellg@xxxxxxxxxxxxxxxxxxxxx
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no
rights
--------------------
Tom Walker wrote:

My son (away at university) has just installed this week's Microsoft
updates
and now is unable to get his laptop re-started (it's an Acer Aspire 5633
about a year old).

It says "Configuring Updates. Stage 3 of 3 0% Complete.
Then it says "Shutting Down" and restarts the whole cycle. This goes on
and
on....

He has tried to get it into Safe Mode but it won't, just goes back into
the cycle described above.

I've searched on Google and come up with only one hit - that described
identical symptoms and was posted in a blog about three hours ago.
There
are some references to the same message related to SP1 installation but
my
son is just using the standard Microsoft Update service - not gone near
SP1.

Is anyone else getting this symptom and has anyone any ideas how to get
out of it without wiping the whole machine?

Many thanks for any help.

Tom Walker


.

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