Re: Vista constantly rebooting after this week's updates - "Config
- From: "MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx>
- Date: Thu, 14 Feb 2008 12:45:02 -0800
Microsoft Product and Support Services
The issue is not strictly related to Acer and perhaps not just laptops as well, Don. I strongly suspect a Security update is involved here thus the suggestion to call the issue in.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
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Don wrote:
I am having the recycle reboot problem as well. It is on a laptop, but a Dell model..
What is Microsoft's PSS???
Don Chapman
"MowGreen [MVP]" wrote:
Tom, Kenneth, and Christian ...
Are all 3 affected systems Acer laptops ?
STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell them ***specifically*** that this was caused by a Security update.
Perhaps it was
Microsoft Security Bulletin MS08-004 – Important
Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)
that caused this issue. Or it could have been
Microsoft Security Bulletin MS08-007 – Critical
Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code Execution (946026)
There is no-charge support for issues with Security updates:
Support
• Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with security updates.
• International customers can receive support from their local Microsoft subsidiaries. There is no
charge for support that is associated with security updates. For more information about how to contact Microsoft for support issues, visit the International Support Web site.
http://go.microsoft.com/fwlink/?LinkId=21155
Make them troubleshoot just which update is causing the rebooting. After all, it was their update
that caused this issue <w>
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Kenneth wrote:
Same here, tried all the options from the "safe boot" options. Cant get out of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was just fine untill the update ran and did an automated reboot to install the changes :(
"Christian Brockman" wrote:
I am having the exact same problem. I can't even get into Vista to try to change directories as has been suggested elsewhere in this forum. I have tried booting in safe mode and jumping back to system save point. Neither work (as I still get the step 3 of 3 and then another reboot). I really don't want to have to reinstall vista. Help please!
Christian Brockman
"Tom Walker" wrote:
My son (away at university) has just installed this week's Microsoft updates and now is unable to get his laptop re-started (it's an Acer Aspire 5633 about a year old).
It says "Configuring Updates. Stage 3 of 3 0% Complete.
Then it says "Shutting Down" and restarts the whole cycle. This goes on and on....
He has tried to get it into Safe Mode but it won't, just goes back into the cycle described above.
I've searched on Google and come up with only one hit - that described identical symptoms and was posted in a blog about three hours ago. There are some references to the same message related to SP1 installation but my son is just using the standard Microsoft Update service - not gone near SP1.
Is anyone else getting this symptom and has anyone any ideas how to get out of it without wiping the whole machine?
Many thanks for any help.
Tom Walker
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