Re: Same problem Windows Installer 3.1 v2 will not install.

Tip: Temporarily disable real-time protection by your anti-virus and/or anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting to install the update(s). If you disable a third-party firewall, do NOT connect to the internet without having the Windows Firewall enabled!

==================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

jhmac77 wrote:
According to the WGA Diagnostic Tool my Windows XP is Genuine and I have
IE7 and Windows Defender are both installed. No response from
http://forums.microsoft.com/Genuine/default.aspx?SiteID=25. I will resubmit
if no response comes forth.


Windows version?

Please follow this simple troubleshooting procedure, courtesy of MS MVP
Carey Frisch:

1. Download and install the WGA Diagnostic Tool
http://go.microsoft.com/fwlink/?linkid=56062

2. After running the WGA Diagnostic Tool, click on the "Windows" tab and
then click on "Copy to Clipboard".

3. Next, visit the following website and create a post in the "WGA
Validation Problems" forum and paste the results of the WGA Diagnostic Data
in a detailed post:
http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

4. A WGA troubleshooting specialist will analyze the data and recommend an
appropriate solution.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


jhmac77 wrote:
I use Windows Automatic Update to install my updates. Just recently, it
shows
to update to Windows Installer 3.1 Redistributable (v2). I have it update
but
it says that it could not be installed. I get a 0x8007005 error code. I
tried going to Microsoft's website
to download it myself, and do both "Run" and "Save" but I still get an
error
that states it could not be installed. Then it proceeds to uninstall that
package and reboot my computer. Here is my KB893803v2.log:
<snip>

.

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