Re: KB942615 -- still problem with this update

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

It's PA Bear (as in Pennsylvania), not Papa Bear, thankyou.

You're not the first OneCare user to encounter this problem and you probably won't be the last.

Did you install OneCare before or after you installed IE7?

Prior to installing OneCare, you're supposed to uninstall your current anti-virus application and third-party firewall (if any) via Add/Remove Programs. Did you do so? Were any of them Norton or McAfee applications?

Has a Norton and/or McAfee application *ever* been installed on the machine since you purchased it?

I think I'll just leave KB942615 update hidden; I've wasted hours and
hours trying to make it work, including the registry hack.

What Registry hack?

I get the 'cannot display...' error message if I try to run either
IE7 or Firefox.

Very odd. If you (1) uninstall IE7 via Add/Remove Programs, (2) reboot twice, and then (3) install the IE6-version of KB942615, does the behavior persist?

================

Please note that we expect another Cumulative Security Update for Internet Explorer to be released very soon. Being a cumulative update, it will included everything in KB942615, so I recommend getting this resolved ASAP: You do NOT want to be running IE or WinXP without having addressed all of these security vulnerabilities!

If you want, you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB942615).

** => If your problem relates to a Cumulative Security Update for IE, call the above number and ask to be transferred to the Consumer IE7 queue (which is 47830). <= **

For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

============================

Tip: Temporarily disable real-time protection by your anti-virus and/or anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting to install the update(s). If you disable a third-party firewall, do NOT connect to the internet without having the Windows Firewall enabled!

DEAD[[Submit an online request to obtain a Microsoft hotfix:
http://support.microsoft.com/kb/935195 ]]


--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Art wrote:
Hi, Papa Bear,

1. I have no anti-virus apps (except OneCare) or 3rd party firewall.
2. I did go to Update, unhide KB942615, and install it.
3. I did reboot.
4. I have Defender and OneCare fully active.

but...
5. I get the 'cannot display...' error message if I try to run either
IE7 or Firefox.

so..
6. I have uninstalled KB942615, again, rebooted, turned off auto update,
gone to Update, hidden this update, and turned on auto update, again.

I think I'll just leave KB942615 update hidden; I've wasted hours and
hours trying to make it work, including the registry hack.

Art

In article <#XiEGr3YIHA.5160@xxxxxxxxxxxxxxxxxxxx>, PABearMVP@xxxxxxxxx
says...
Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

Assuming KB942615 is not intalled:

1. Disable your anti-virus application, any real-time protection provided
by an anti-spyware application (except for Windows Defender; includes
Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online
(e.g., browsing; reading email; chatting) except #4 below until your
anti-virus application has been re-enabled! If you're running ZA Free
firewall, you may need to uninstall it instead of disabling it.

2. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |
Install all Critical Updates offered (e.g., KB942615). If "Root
Certificates" update is listed in the Optional Updates category, you might
install it, too, to take full advantage of IE7's additional security.

3. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
<paste>
Art wrote:
I'm running WinXP, SP2, up-to-date (except KB942615);
Security: WinXP firewall, Windows Defender and Windows OneCare Live,
only (ie, no third party firewall, anti-virus, or spyware programs)

Back in December I had to block the KB942615 update, because IE7 would
not connect. I just went to Microsoft Update, unblocked KB942615, and
tried an update. Again, IE7 would not connect, so I have uninstalled
this update and blocked it, again.

I have tried all the recommendations to overcome this issue that I could
find, both at Microsoft and elsewhere, but I cannot overcome the problem
with this update.

I don't understand why Microsoft hasn't fixed this update, if it is
deemed 'critical'. Any advice would be appreciated.

.

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