Re: Recent Update interfeering with Creative Zen Microphoto

Wm. R. Taylor wrote:
It seems a recent update patch is now interfering with the
connection to my Creative Zen player. When I connect it, the
system gets caught in a loop of installing the drivers, failing,
and retrying the install. Here's what the loop looks like in Event
Viewer/System:

Type Date Time Source Category Event User Computer
Information 1/8/2008 8:19:00 PM WPDClassInstaller (48) 25089 N/A
WILLIAM Information 1/8/2008 8:19:00 PM WPDClassInstaller (16)
24576 N/A WILLIAM Error 1/8/2008 8:19:00 PM WPDMTPDriver (16) 15300
N/A WILLIAM
Information 1/8/2008 8:18:54 PM WPDClassInstaller (48) 25089 N/A
WILLIAM Information 1/8/2008 8:18:54 PM WPDClassInstaller (16)
24576 N/A WILLIAM Error 1/8/2008 8:18:54 PM WPDMTPDriver (16) 15300
N/A WILLIAM
Information 1/8/2008 8:18:47 PM WPDClassInstaller (48) 25089 N/A
WILLIAM Information 1/8/2008 8:18:47 PM WPDClassInstaller (16)
24576 N/A WILLIAM Error 1/8/2008 8:18:47 PM WPDMTPDriver (16) 15300
N/A WILLIAM
Information 1/8/2008 8:18:39 PM WPDClassInstaller (48) 25089 N/A
WILLIAM Information 1/8/2008 8:18:39 PM WPDClassInstaller (16)
24576 N/A WILLIAM Error 1/8/2008 8:18:39 PM WPDMTPDriver (16) 15300
N/A WILLIAM
Information 1/8/2008 8:18:31 PM WPDClassInstaller (48) 25089 N/A
WILLIAM Information 1/8/2008 8:18:31 PM WPDClassInstaller (16)
24576 N/A WILLIAM

Yesterday, I did a repair install of XP. The connection worked up
to when I did the updating. Since then, the looping problem came
back. That means one of the updates is causing the problem.
Specifically, it's keeping the OS from starting the driver
(\WINDOWS\system32\drivers\umdf\wpdmtpdr.dll) to connect to the Zen
player.

Is there a way to manually force the driver to start, or to find
and remove the offending patch?

Control Panel --> Add or Remove Software
"Show Updates" checkbox marked.

Uninstall the latest patches. One at a time. Reboot between. When it
works - you have found the offending patch.

Your best alternative, however - is to get support for the product having
trouble from the manufacturer.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


.

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