Re: Vista Home Premium: Where are 'windows update/installation logs located'? Windows servicing failed...

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Thanks for posting this helpful information, robin.

The MVPs who help out in this newsgroup have found that if folks with issues do not call in to MS, then MS is not aware how impactful said issues are.

That is why we are trying to get youse guys to call them ? <w>

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



robinb wrote:

just so you know I called Microsoft and the tech person told me as long as in Windows Update History it was successful and it shows up in add/remove programs to ignore the error msg.
It only means (shown in event viewer) that the first time it could not install then tried again and if it was not successful in windows update history it would have shown it as a failed update.

He told me that in windows update it tries a few times to install. We cannot see this on the outside but we will see it as an error msg in event viewer, but we might not see the final that it did install in there especially if there are more than one updates it is trying to do.

robin


"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message news:%23Zfoh1yUIHA.4440@xxxxxxxxxxxxxxxxxxxxxxx

Always state your Windows version when posting to this newsgroup, please.
In this case, also tell us your anti-virus application and if you're running
a third-party firewall (e.g., ZoneAlarm; Comodo).

Believe me, you wanna open a support incident. An analysis of your
windowsupdate.log and other logs may be necessary to identify the problem.

Understand that no one here (save for unusual circumstances) represents Microsoft. This includes MS-MVPs. This is a peer-to-peer support newsgroup.

Here's a previous thread from a poster with similar problems:

http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/3e3de1a8d393da8/d67b336dd630f9b4?hl=en&lnk=gst&q=staging#d67b336dd630f9b4


The above conversation is, in fact, this month's edition of
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/75571d6d123de80c/973c2c59154fc844?hl=en&lnk=gst&q=staging#973c2c59154fc844

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


robinb wrote:

if 2 of us and i am assuming more of us are having this problem then we
should get an answer here instead of being on hold forever by calling
support.
something had to go wrong with the updates
also I find that in add/remove programs in vista it actually shows the
update in there and in windows update history it shows it was successful.
Why would it show up in even viewer with errors if in history it shows it
as
successful?
something seems very wrong here
robin

robin

"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:%23nHPF1uUIHA.4696@xxxxxxxxxxxxxxxxxxxxxxx

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related
to a Security Update and cite the update's KB number (e.g., KB123456).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which
is
47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting
to install the update(s).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

captfbgnet wrote:

(Sorry about the x-posting)

Are the update/installation logs located here also? (event viewer)

My 'event viewer shows "errors' in installing the Windows updates from
yesterday, error is:

Windows Servicing failed to complete the process of changing update
943411-19_RTM_neutral_LDR from package KB943411_7(Security Update) into
Staging(Staging) state

My windows update says all updates were sucessfully installed. Can one
of
you MS experts please enlighten me as to what this all means? Computer
is
operating OK.



.

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