Re: Files required to use Windows Update are no longer registered

Hi MowGreen,

I have terminated and uninstalled ZoneAlarm Pro and Peer Guardian 2.
I turned on Windows Firewall.

I still get a blank screen in Internet Explorer when I click on
Tools/Windows Update.

I repeated the instructions you gave me in your previous post:

net stop wuauserv
regsvr32 /u msxml3.dll
Deleted msxml3.dll from system32 and dllcache
installed msxml3 by right clicking on msxml3.msi and selecting 'install'
restarted system

Windows Update still produces a blank screen in Internet Explorer.
System Restore window is totally blank.

When I go to update.microsoft.com I get the message "Checking if your
computer has the latest version of Windows Update software".
I then got:

"Do you want to install this software?
Name: Windows Update
Publisher: Microsoft .... "

I clicked on 'install' and then got the usual error message "Files required
to use Windows Update are no longer registered...."
I clicked on 'continue' and got the same error message: "Files required..."
I cannot get out of that loop.

As well as the Windows Update problem, I have problems with:

1. Outlook Express (cannot access Hotmail)
2. "Search for files and folders": produces an error "A file that is
required to run search companion cannot be found"
3. The following Adminstrative Tools produce this error: "MMC cannot open
the file c:\windows\system32\ <name>.msc. This may be because the file does
not exist, is not an MMC console or was created by a later version of MMC.
This may be because you do not have suffiicient access rights to the file."
These tools are: Computer Management, Event Viewer, Services.

I can assure you that all of these were working perfectly before I did the
instructions in your previous post.

Surely there must be some common link between these failures?

I await your next post with fingers crossed.

Regards,

Roger.

------------------------------------------------------------------

MowGreen [MVP]" wrote:

Firewall - ZoneAlarm Pro version 7.0.462.000

The above is the most likely cause of ALL the issues, Roger.
The WindowsUpdate.log and the OE error are the same:

0x80040154 REGDB_E_CLASSNOTREG

Basically, what's happening is that ZA is preventing the msmxl file from
being successfully installed or registered or both. This error usually
indicates a Permissions issue and, IMO, is directly related to ZA:

Note: I got a return code 0x80004005 after attempting to unregister
msxml3.dll.
2008-01-07 18:29:09:265 1552 f6c Agent WARNING: could not get the auth file
name 0x80070002


0x80070002 ERROR_FILE_NOT_FOUND
The authentication method is not supported. -
CoCreateInstance(IBackgroundCopyManager) fails with E_ACCESSDENIED
(0x80070005) in this condition

And, I was right. 0x80070005 E_ACCESSDENIED
The issue may also be made worse by the installation of
IP Blocker - PeerGuardian 2.0 Beta 6b

Combine that with ZA and it would take a miracle to get this system updated.

What I would recommend at this point in time is to uninstall
PeerGuardian 2.0 Beta 6b to see if that resolves the issue.
Although I *highly* doubt it will, give it a shot.

As to what settings you need to change in ZA in order for it to allow
updating of required system files ... suggest you contact them :
http://www.zonealarm.com/store/content/support/zap/zapMain.jsp?dc=12bms&ctry=US&lang=en

Frankly, I have no idea of how you'd tweak ZA to allow updating and,
IMNHO, ZA has become more of a threat than malware and is fast
approaching Symantec [Norton] "system-destroying" status.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Roger WithAnAcer wrote:

Hi MowGreen

I also am now getting this error when I try to pick up my email using
Outlook Express:

Unable to poll for new messages on your HTTP server. Account: '<deleted by
me>', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol:
HTTPMail, Port: 0, Secure(SSL): No, Error Number: 0x80040154

Help please!

.

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