Re: 0x80072EE7 windows update error

All,

I've been following this thread (and understanding very little of it) as
I've recently had the 0x80072EE7 error. I bought my wife aPalm HandHeld for
Christmas but was unable to sunchronise it with Window XP as the drivers
weren't installed. Palm technical support directed me to Microsoft updates
which is when I received the error message.

I've followed the error resolution solution advised by Microsoft i.e. HOST
file and the inclusion of '#' but this didn't work. I then went to Microsoft
on-line technical support who - helpfully! - referred me to their on-line
support (round in circles) I've sent them a response but have yet to receive
a reply.

Can you provide a solution? Please be aware that I'm a luddite when it comes
to computers so any advice will need to be idiot proof and free from any
techno jargon.

Fingers crossed and regards,

stusmudger

"Minus273" wrote:

Sorry for delay - flu!

Data against NameServer is 208.67.220.220 208.67.222.222

Thanks!

"MowGreen [MVP]" wrote:

I'm not convinced that your system is free of malware.
WareOut can set false proxy servers in the registry to prevent the
system from obtaining updates.
Please open the registry editor Start > Run > type in

regedit
Click OK or press Enter

Navigate to this key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
Click *on* Parameters
In the right frame under Name, is NameServer
What is it's ValueData ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Minus273 wrote:

Hi - below failed. The yellow icon appeared and then dissapeared. It
remained at 0%. Below are the lines from the WU log you requested

2007-12-30 11:12:53:731 1604 e50 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-30 11:12:53:731 1604 e50 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2007-12-30 11:12:53:731 1604 e50 CltUI AU client got new directive =
'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2007-12-30 11:12:53:731 1604 e50 CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2007-12-30 11:12:59:262 848 bcc Misc WARNING: Send failed with hr = 80072ee7.
2007-12-30 11:12:59:262 848 bcc Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2007-12-30 11:12:59:262 848 bcc Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab>. error
0x8024402c
2007-12-30 11:12:59:262 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2007-12-30 11:12:59:262 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x8024402c
2007-12-30 11:12:59:262 848 bcc Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x8024402c
2007-12-30 11:13:12:731 848 ff8 DnldMgr Error 0x8024402c occurred while
downloading update; notifying dependent calls.
2007-12-30 11:13:12:731 848 bd0 AU AU checked download status and it
changed: Downloading is paused
2007-12-30 11:13:12:731 1604 e50 CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2007-12-30 11:13:12:746 848 68c AU AU received handle event
2007-12-30 11:13:14:262 848 bcc Misc WARNING: Send failed with hr = 80072ee7.
2007-12-30 11:13:14:262 848 bcc Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2007-12-30 11:13:14:262 848 bcc Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab>. error
0x8024402c
2007-12-30 11:13:14:262 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2007-12-30 11:13:14:262 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x8024402c
2007-12-30 11:13:14:262 848 bcc Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x8024402c
2007-12-30 11:13:29:278 848 bcc Misc WARNING: Send failed with hr = 80072ee7.
2007-12-30 11:13:29:278 848 bcc Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2007-12-30 11:13:29:278 848 bcc Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab>. error
0x8024402c
2007-12-30 11:13:29:278 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2007-12-30 11:13:29:278 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x8024402c
2007-12-30 11:13:29:278 848 bcc Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x8024402c
2007-12-30 11:13:29:278 848 bcc Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
error 0x8024402c
2007-12-30 11:13:29:278 848 bcc Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-30 11:13:29:278 848 bcc Misc Microsoft signed: Yes
2007-12-30 11:13:29:949 848 bcc Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-30 11:13:29:949 848 bcc Misc Microsoft signed: Yes
2007-12-30 11:13:29:949 848 bcc Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2007-12-30 11:13:29:965 848 bcc Misc Microsoft signed: Yes
2007-12-30 11:13:30:356 848 bcc Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2007-12-30 11:13:30:371 848 bcc Misc Microsoft signed: Yes
2007-12-30 11:13:45:371 848 bcc Misc WARNING: Send failed with hr = 80072ee7.
2007-12-30 11:13:45:371 848 bcc Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2007-12-30 11:13:45:371 848 bcc Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab>. error 0x8024402c
2007-12-30 11:13:45:371 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2007-12-30 11:13:45:371 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x8024402c
2007-12-30 11:13:45:371 848 bcc Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x8024402c
2007-12-30 11:14:00:371 848 bcc Misc WARNING: Send failed with hr = 80072ee7.
2007-12-30 11:14:00:371 848 bcc Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2007-12-30 11:14:00:371 848 bcc Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab>. error 0x8024402c
2007-12-30 11:14:00:371 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2007-12-30 11:14:00:371 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x8024402c
2007-12-30 11:14:00:371 848 bcc Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x8024402c
2007-12-30 11:14:15:371 848 bcc Misc WARNING: Send failed with hr = 80072ee7.
2007-12-30 11:14:15:371 848 bcc Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2007-12-30 11:14:15:371 848 bcc Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab>. error 0x8024402c
2007-12-30 11:14:15:371 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2007-12-30 11:14:15:371 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x8024402c
2007-12-30 11:14:15:371 848 bcc Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x8024402c
2007-12-30 11:14:30:371 848 bcc Misc WARNING: Send failed with hr = 80072ee7.
2007-12-30 11:14:30:371 848 bcc Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2007-12-30 11:14:30:371 848 bcc Misc WARNING: WinHttp:
SendRequestUsingProxy failed for
<http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab>. error 0x8024402c
2007-12-30 11:14:30:371 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2007-12-30 11:14:30:371 848 bcc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x8024402c
2007-12-30 11:14:30:371 848 bcc Misc WARNING: WinHttp:
ShouldFileBeDownloaded failed with 0x8024402c
2007-12-30 11:14:30:371 848 bcc Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x8024402c
2007-12-30 11:14:30:371 848 bcc Setup FATAL: IsUpdateRequired failed with
error 0x8024402c
2007-12-30 11:14:30:371 848 bcc Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed: 0x8024402c
2007-12-30 11:14:30:371 848 bcc Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed, error = 0x8024402C
2007-12-30 11:14:30:371 848 bcc Agent * WARNING: Skipping scan,
self-update check returned 0x8024402C
2007-12-30 11:14:30:387 848 bcc Agent * WARNING: Exit code = 0x8024402C
2007-12-30 11:14:30:387 848 bcc Agent *********
2007-12-30 11:14:30:387 848 bcc Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-12-30 11:14:30:387 848 bcc Agent *************
2007-12-30 11:14:30:387 848 bcc Agent WARNING: WU client failed Searching
for update with error 0x8024402c
2007-12-30 11:14:30:606 848 bd0 AU AU checked download status and it
changed: Downloading is not paused
2007-12-30 11:14:30:606 848 bd0 AU AU setting pending client directive to
'Download Progress'
2007-12-30 11:14:30:606 848 bd0 AU >>## RESUMED ## AU: Search for updates
[CallId = {212E51E1-D6C1-46DD-9709-10C01DF57723}]
2007-12-30 11:14:30:606 848 bd0 AU # WARNING: Search callback failed,
result = 0x8024402C
2007-12-30 11:14:30:606 848 bd0 AU # WARNING: Failed to find updates with
error code 8024402C
2007-12-30 11:14:30:606 848 bd0 AU #########
2007-12-30 11:14:30:606 848 bd0 AU ## END ## AU: Search for updates
[CallId = {212E51E1-D6C1-46DD-9709-10C01DF57723}]
2007-12-30 11:14:30:606 848 bd0 AU #############
2007-12-30 11:14:30:606 848 bd0 AU AU setting next detection timeout to
2007-12-30 16:14:30
2007-12-30 11:14:45:621 848 68c AU Launched new AU client for directive
'Download Progress', session id = 0x0
2007-12-30 11:14:45:668 2144 850 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0000) ===========
2007-12-30 11:14:45:668 2144 850 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-30 11:14:45:668 2144 850 AUClnt Launched Client UI process
2007-12-30 11:14:45:715 2144 850 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0000) ===========
2007-12-30 11:14:45:715 2144 850 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-30 11:14:45:715 2144 850 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2007-12-30 11:14:45:715 2144 850 CltUI AU client got new directive =
'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2007-12-30 11:14:45:731 2144 850 CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2007-12-30 11:15:09:403 848 ab0 DnldMgr Error 0x8024402c occurred while
downloading update; notifying dependent calls.
2007-12-30 11:15:09:403 848 bd0 AU AU checked download status and it
changed: Downloading is paused
2007-12-30 11:15:09:403 2144 850 CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2007-12-30 11:15:09:434 848 68c AU AU received handle event




"MowGreen [MVP]" wrote:


Much thanks for sticking with this and the information.
So, we've eliminated the redirect as the cause of the error and the
proper ActiveX controls appear to be installed.

Now ... can the system update Automatically ?
Not sure which options you've chosen for the Automatic Updates applet in
the Control Panel ... for now, please set it to " Notify me but don't
automatically download or install them ".
For this to work, you need to set the Automatic Updates service to at
least Manual [Automatic is preferred, but Manual will work] and
Background Intelligent Transfer Service [BITS] to at least Manual.

With all programs and IE closed, go to Start > Run > type in

wuauclt /detectnow

Click OK or press Enter
If any downloads are available the yellow icon should pop up in the
Notification area . If the latest definition for Windows Defender hasn't
been installed yet, that should be there now.

Install any that you wish to install, if offered.
Then copy and paste the last 40 - 50 lines in the WU.log into your
reply, please.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Minus273 wrote:


IE 7 and I am using Windows Firewall

WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf was created
on 30/07/2007 at 19:23

WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf was created on
30/07/2007 at 19:23

Both versions are 13kb in size


"MowGreen [MVP]" wrote:



Which version of IE is installed [IE 6 or 7] and which firewall is being
used ?

In WINDOWS\SoftwareDistribution\SelfUpdate\Default is a copy of
wsus3setup.inf
What is the Created Date of wsus3setup.inf ?

In WINDOWS\SoftwareDistribution\WebSetup is another instance of
wsus3setup.inf
What is it's Created Date ?


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Minus273 wrote:
.

Relevant Pages

  • Re: KB896688 fix via regedit
    ... [CallerId = AutomaticUpdates] ... Install ... updates with error 0x8024000b ...
    (microsoft.public.windowsupdate)
  • Error downloading updates
    ... [CallerId = AutomaticUpdates] ... updates ... downloading update; notifying dependent calls. ...
    (microsoft.public.windowsupdate)
  • Re: Juni-Update
    ... [CallerId = AutomaticUpdates] ... SendRequestToServerForFileInformation MakeRequest failed. ... Content Install Reboot completed. ...
    (microsoft.public.de.german.windowsxp.sonstiges)
  • Re: Why do updates not install?
    ... My PC was set to receive and install updates ... Back to Windows Update, back to Express, which then chose about 80 critical ... Professional and then downloading the executable and manually installing it? ...
    (microsoft.public.windowsupdate)
  • Re: windows update to wrong drive
    ... IF the system can be validated, then revisit Windows Update once more. ... I'm realizing I don't currently have any notifications for new updates. ... to store, unpack to a temp staging area, install, and then delete the ... it seems sometimes the updates aren't downloading properly to ...
    (microsoft.public.windowsupdate)