Re: KB9412615 and IE7 in Vista

1. Uninstall ZA Security suite & reboot.

2. Enable the Windows Firewall.

3. Install 941625 & see if the behavior persists afterwards.

If it does, please...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

rvw869 wrote:
No, take it literally. IE7 will not even OPEN.

I tried completely uninstalling ZAlarm, doing the update, and then
reinstalling ZA, it seems to have worked thus far on one machine. I will
update this posting if it works on my other machine, (or stops working)

"PA Bear" wrote:

One assumes "IE7 will not open" should not be taken literally.

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

[Be aware that ZA Security Suite has been the cause of this problem for
many, many users!]

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided
by an anti-spyware application (except for Windows Defender; includes
Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online
(e.g., browsing; reading email; chatting) except #4 below until your
anti-virus application has been re-enabled! If you're running ZA Free
firewall, you may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB942615)"
via Add/Remove Programs (make sure Show Updates box is checked at top
right) and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical
Updates offered. If "Root Certificates" update is listed in the Optional
Updates category, you might install it, too, to take full advantage of
IE7's additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


rvw869 wrote:
Hello all, I have been reading about this for several hours now and cannot
seem to find an answer. There seems to be a fix for IE6, but not for IE7
as
I am running.

I have the same issue on two Vista Machines with IE7, once I install the
security update (KB942615) I have the same problem on both machines: IE7
will not even open. I unistall the this particular update and everything
works fine. I have tried the various install/unistall fixes, suggested
by
others on this board, to no avail. Am I missing an easy fix somewhere? (I
do not have the same problems on my XP Machines)

For what it is worth I am running Zonealarm security suite on both
machines.

Anybody having the same problem or issues? Any one have a fix? Thanks.

.

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