Re: Windows Update page cannot be displayed

Tech-Archive recommends: Speed Up your PC by fixing your registry

Revisit Windows Update. After the ' Can not display message ' appears, close IE. Now go to Start > Run > type in

%windir$\windowsupdate.log

Click OK or press Enter
Copy and paste the last 50 or so lines of the log into your reply, please.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



GnarlyCar wrote:

Hello all,
This one's got me stymied... My Mom just bought a brand new Dell desktop with XP Pro on it. Not refurbed, but brand-new. She took delivery and got it powered up on Wednesday, got her DSL installed on Friday, and didn't touch a thing until I called her Saturday morning. I walked her through installing AIM Pro, using which I then shared and controlled her desktop for the purpose of configuring everything and giving her a computer tutorial.

At work, the first thing I do when I start a newly delivered machine is hit Windows Updates to ensure everything's at its latest. I did this with Mom's machine and IE opened and crunched for a while before showing me a Page Cannot Be Displayed error. It's running IE6, so I know now that it definitely needs some updates.

Checked all IE options and found nothing out of place, but reset all defaults just to be sure, no go.

Downloaded and installed Firefox, tried http://windowsupdate.microsoft.com/ through brand new installation, no go.

Tried www.microsoft.com via Firefox, no go.

Same story for support.microsoft.com. The machine seems to stumble on anything that has "microsoft" in the URL.

I checked all those sites on my own machine and they all opened just fine in both Firefox and IE7.

Spoke with her ISP, they said they're not blocking anything microsoft, and that they "recommend running Windows Updates to all their customers". Cool, man...

Downloaded and installed IE7 to Mom's machine via MajorGeeks.com. Still no go.

Disconnected desktop sharing and closed AIM Pro, walked Mom through Start > Windows Update, still no go, same result.

Dell.com, CNN.com, AIM.com, aimpro download site, and numerous other sites all work fine. It only hangs at things with "microsoft" in the URL.

HijackThis shows nothing out of place, aside from standard Dell bloatware, through which I've never had a problem when working with work machines.

Installed WhatsRunning, disabled everything bloat from startup, rebooted, still no go.

Installed Avast Home antivirus, scan shows nothing.

Less than 10 files created in Windows\System and System32 folders since Mom powered it up, and they all check out fine.

Standard frequency of reboots included throughout these steps. I haven't tried anything in Safe Mode yet, as the machine's 600 miles away from me. Mom's an absolute beginner with computers, and I haven't worked up the courage for that phone call yet. Have not yet contacted Dell either, as I was hoping to find something I may have forgotten after searching the web. Found nothing even close.

I'm hoping someone here can think of anything I may have forgotten.

Thanks in advance,
.

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