Re: Windows Installer 3.1 Won't Install

Hi,

I'm now getting this problem with Installer 3.1

Long story short I had an issue yesterday that required me to run Windows XP
setup and select the repair option, ran through ok and all is working fine
except for this upade issue.

I ran the SubIncACL tool, this appeared to run through ok so I tried to
update again, no joy.

I then tried your second method, having located System32 I then noticed that
I have 2 Catroot files; Catroot and Catroot2

I clicked properties on both of these but there is no no 'Securities' tab on
either so I am unable to continue.

I am logged on as an Administrator (permanently) I also assume as this
thread is from several months ago and that I have automatic updates turned on
that this update has loaded successfully in the past.

Any advice/pointers you can give would be greatly appreciated.

Regards
Sulian

"MowGreen [MVP]" wrote:

Repair file and registry permissions by following the steps laid out here :

Solving setup errors by using the SubInACL tool to repair file and
registry permissions
http://blogs.msdn.com/astebner/archive/2006/09/04/739820.aspx

Or, you could try this ... if this is XP Home Edition restart the system
to Safe Mode and log on with the Administrator account [if this is XP
Pro then skip this step and go on to the next section]

Show hidden files, folders, and system files:
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

Using Windows Explorer [Start > Programs > Accessories > Windows
Explorer] navigate to

WINDOWS\system32\CatRoot

Right click CatRoot and choose Properties
Click the Security tab
Click on SYSTEM
Under Permissions for SYSTEM, these boxes should be checked for Allow

Full Control
Modify
Read & Execute
List Folder Contents
Read
Write

If they are all not checked, then do so and click the Apply button
Then click the Advanced button
The Permissions page should now be open

Click on SYSTEM
The 'Apply To' heading for SYSTEM should be showing
" This folder, subfolders, and files "

That's where the contents of the CatRoot folder derive their Permissions
from
With SYSTEM highlighted, click the Edit button
All of the Permissions should be checked for SYSTEM
IF SYSTEM is not showing " This folder, subfolders, and files ", then
this where you can set it to that by clicking the dropdown window next
to ' Apply onto: '
All of the Permissions for SYSTEM should be checked
If not, check them and click OK, then Apply, then OK once more
If the Apply button is showing for the CatRoot Properties window,
then click it and then click OK
Restart the system back to normal Windows mode, if XP Home, or just
restart the system if XP Pro.

Did that resolve the Windows Installer installation isssue ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


RandyH wrote:

Looks like registry update is failing for some reason - any clues?


0.391: 2007/07/24 09:56:19.183 (local)
0.391: c:\770f192fe847b94972bf6be452461c7b\UPDATE\update.exe (version
6.1.22.4)
0.407: Hotfix started with following command line: /quiet /norestart
3.891: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
3.891: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
3.891: DoInstallation: CleanPFR failed: 0x2
4.063: SetProductTypes: InfProductBuildType=BuildType.IP
4.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.219: DoInstallation: FetchSourceURL for
c:\770f192fe847b94972bf6be452461c7b\update\update_wxp.inf failed
4.219: CreateUninstall = 1,Directory = C:\WINDOWS\$MSI31Uninstall_KB893803v2$
4.219: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
4.235: BuildCabinetManifest: update.url absent
4.235: Starting AnalyzeComponents
4.235: AnalyzePhaseZero used 0 ticks
4.235: No c:\windows\INF\updtblk.inf file.
4.235: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
4.235: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
24.954: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2448&SUBSYS_00000000&REV_D4\3&267A616A&0&F0
25.516: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2590&SUBSYS_00000000&REV_03\3&267A616A&0&00
25.813: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2591&SUBSYS_00000000&REV_03\3&267A616A&0&08
26.141: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2641&SUBSYS_00000000&REV_04\3&267A616A&0&F8
26.766: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2653&SUBSYS_81BA104D&REV_04\3&267A616A&0&FA
27.360: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2658&SUBSYS_81B9104D&REV_04\3&267A616A&0&E8
27.579: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2659&SUBSYS_81B9104D&REV_04\3&267A616A&0&E9
27.907: Third Party Provider = Intel for
PCI\VEN_8086&DEV_265A&SUBSYS_81B9104D&REV_04\3&267A616A&0&EA
28.329: Third Party Provider = Intel for
PCI\VEN_8086&DEV_265B&SUBSYS_81B9104D&REV_04\3&267A616A&0&EB
28.704: Third Party Provider = Intel for
PCI\VEN_8086&DEV_265C&SUBSYS_81B9104D&REV_04\3&267A616A&0&EF
29.063: Third Party Provider = Intel for
PCI\VEN_8086&DEV_266A&SUBSYS_81B9104D&REV_04\3&267A616A&0&FB
29.500: Third Party Provider = Intel for
PCI\VEN_8086&DEV_266F&SUBSYS_81B9104D&REV_04\3&267A616A&0&F9
30.844:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem15.CAT
trusts inf c:\windows\inf\oem15.inf of device ROOT\CNTX_VPCNETS2_MP\0000
31.016:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem15.CAT
trusts inf c:\windows\inf\oem15.inf of device ROOT\CNTX_VPCNETS2_MP\0001
31.188:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem15.CAT
trusts inf c:\windows\inf\oem15.inf of device ROOT\CNTX_VPCNETS2_MP\0002
31.360:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem15.CAT
trusts inf c:\windows\inf\oem15.inf of device ROOT\CNTX_VPCNETS2_MP\0003
31.954:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem18.CAT
trusts inf c:\windows\inf\oem18.inf of device ROOT\DNI_DNEMP\0000
32.110:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem18.CAT
trusts inf c:\windows\inf\oem18.inf of device ROOT\DNI_DNEMP\0001
32.297:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem18.CAT
trusts inf c:\windows\inf\oem18.inf of device ROOT\DNI_DNEMP\0002
32.485:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem18.CAT
trusts inf c:\windows\inf\oem18.inf of device ROOT\DNI_DNEMP\0003
32.797:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem18.CAT
trusts inf c:\windows\inf\oem18.inf of device ROOT\DNI_DNEMP\0004
32.985:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem18.CAT
trusts inf c:\windows\inf\oem18.inf of device ROOT\DNI_DNEMP\0005
33.094: Failed to query DriverPath of ROOT\LEGACY_GEARSECURITY\0000 0x2
33.094: Failed to query DriverPath of ROOT\LEGACY_SYMIDSCO\0000 0x2
33.094: Failed to query DriverPath of ROOT\LEGACY_V2IMOUNT\0000 0x2
46.813: OEM file scan used 42578 ticks
47.813: AnalyzePhaseOne: used 43578 ticks
47.813: AnalyzeComponents: Hotpatch analysis disabled; skipping.
47.813: AnalyzeComponents: Hotpatching is disabled.
47.813: AnalyzePhaseTwo used 0 ticks
47.813: AnalyzePhaseThree used 0 ticks
47.813: AnalyzePhaseFive used 0 ticks
47.813: AnalyzePhaseSix used 0 ticks
47.813: AnalyzeComponents used 43578 ticks
47.813: Downloading 0 files
47.813: bPatchMode = FALSE
47.813: Inventory complete: ReturnStatus=0, 43594 ticks
47.813: Num Ticks for invent : 43594
47.813: Conditional load of section MSI.Reg.Install.Condition succeeded
47.813: Allocation size of drive C: is 4096 bytes, free space = 22812770304
bytes
47.891: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
47.891: Drive C: free 21755MB req: 5MB w/uninstall: NOT CALCULATED.
47.891: CabinetBuild complete
47.891: Num Ticks for Cabinet build : 78
47.891: DynamicStrings section not defined or empty.
47.938: FileInUse:: need to restart already, turn off
47.938: FileInUse:: Add to list - Service Name: msiserver
47.969: In order to successfully complete this installation, the following
services will automatically be stopped and restarted.
47.969: Windows Installer.
50.000: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
50.360: Num Ticks for Backup : 2469
62.282: Num Ticks for creating uninst inf : 11922
62.329: Registering Uninstall Program for -> KB893803v2, KB893803v2 , 0x0
62.329: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
78.547: System Restore Point set.
79.188: PFE2: Not avoiding Per File Exceptions.
79.250: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.KB893803v2_wxp.cat with error 0x57
85.875: Copied file: C:\WINDOWS\system32\msi.dll
86.297: Copied file: C:\WINDOWS\system32\msiexec.exe
86.625: Copied file: C:\WINDOWS\system32\msihnd.dll
87.079: Copied file: C:\WINDOWS\system32\msimsg.dll
87.157: Copied file: C:\WINDOWS\system32\msisip.dll
87.344: Copied file: C:\WINDOWS\system32\DllCache\msi.dll
87.469: Copied file: C:\WINDOWS\system32\DllCache\msiexec.exe
87.672: Copied file: C:\WINDOWS\system32\DllCache\msihnd.dll
87.735: Copied file: C:\WINDOWS\system32\DllCache\msimsg.dll
87.829: Copied file: C:\WINDOWS\system32\DllCache\msisip.dll
87.829: DoInstallation: Installing assemblies with source root path:
c:\770f192fe847b94972bf6be452461c7b\
87.875: Num Ticks for Copying files : 25547
88.704: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
MSI.Reg.Install: 0x5
88.704: DoInstallation:DoRegistryUpdates failed
89.938: Access is denied.
90.063: KB893803v2 installation did not complete.

Select 'OK' to undo the changes that have been made.
90.063: Starting process:
C:\WINDOWS\$MSI31Uninstall_KB893803v2$\spuninst\spuninst.exe /~ -q -z
105.110: Software Update Rollback has completed with return code 0xbc2.
This rollback requires a reboot.
105.110: KB893803v2 installation did not complete.

Windows Installer has been partially updated and may not work properly.
105.110: Update.exe extended error code = 0x5
105.110: Update.exe return code was masked to 0x643 for MSI custom action
compliance.


.