Re: Windows Update error 80200053

John,

Suggest you call in for no charge support. Since the error code for Defender is the same as the one for the MSXML update, use one of the 2 Free Support requests:
http://support.microsoft.com/oas/default.aspx?Gprid=11952

In the US the phone number is 866-PCSAFETY

Hours for Phone (Pacific Time)
Monday - Friday
Saturday - Sunday

5:00 A.M. - 9:00 P.M.
6:00 A.M. - 3:00 P.M.

I'm really not clear if the free support is limited to WD on XP or if it includes Vista.

If you can not install Security updates, then MS offers no charge support.
Reliability/compatibility/stability updates are only supported by MS if this is a Retail copy of Vista.
Otherwise it's up to the OEM to support the OS during the Warranty period.

You didn't mention whether you attempted to install this update:
http://support.microsoft.com/kb/934538
If not, then at least give it a shot prior to calling in.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============




MowGreen,

Thanks for your continued patience. I guess I'm surprised that a mainstream anti-virus product like McAfee would intefere with Vista. However, I did turn it all off and tried to install the updates...and they were unsuccessful, returning the same errors as before. Is there some sort of a log file or something that I can include that would help you and/or the Microsoft engineers diagnose this problem? Thanks.

John

"MowGreen [MVP]" wrote:


80200053 = BG_E_VALIDATION_FAILED
80070570 = ERROR_FILE_CORRUPT

If you're uncomfortable disabling McAfee while connected to the net/network, then download the updates manually, save them, close all open browsers and programs, then disconnect the system, disable, McAfee, and then install the updates.

Defender updates are here:
http://www.microsoft.com/security/portal/default.aspx

Installation instructions for the Definitions here:
http://www.microsoft.com/security/portal/ADL.aspx#top

Then visit the MS Download Center for KB941229:
http://www.microsoft.com/downloads/info.aspx?na=22&p=1&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%2fdetails.aspx%3fFamilyID%3d48477121-4427-483d-8309-4c18de611bd4%26DisplayLang%3den
and KB941833:
http://www.microsoft.com/downloads/info.aspx?na=22&p=1&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%2fdetails.aspx%3fFamilyID%3d46a30073-c3df-473b-99e4-66380a5cc117%26DisplayLang%3den

The above are for the 32 bit [x86] versions of Vista.
If you need 64 bit versions, visit here and enter the KB #s in the Search window:
http://www.microsoft.com/downloads/Search.aspx?displaylang=en

You should read this, John:

You cannot turn on an optional feature, install a Windows update, install a hotfix, or install a language pack on a Windows Vista-based computer
http://support.microsoft.com/kb/934538

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


John Riehl wrote:


Sorry, I posted before I got all my frustration out. So, a few more facts:

McAfee update appears to be working again, but the errors are still coming from Windows Update. Specifically, the following updates are erroring out:

Definition Update for Windows Defender - KB915597 (error 80200053)
Cumulative Update for Media Center for Windows Vista - KB941229 (error 80070570)
Update for Microsoft XML Core Services 4.0 Service Pack 2 - KB941833 (error 80200053)

Looking at your post, if McAfee is causing the problem then theoretically I could disable it when bringing in updates. That doesn't feel like a good solution to me...after all, the whole point of a virus checker is to protect me from things I'm downloading from the internet. However, I'm willing to give it a try if you think it's a good idea. Thanks for your help.

John

"John Riehl" wrote:



I finally got the KB941649 patch to load, but it didn't fix the problem. Now I also get error 80070570 (which also appears to be undocumented). Any insights, or can this only be fixed by starting from scratch and reinstalling? Thanks.

John

"MowGreen [MVP]" wrote:



80200053 = validation failure

I'd suspect that McAfee is the cause of all the issues. You could try Validating Vista once more but, even if the system passes Validation that has nothing to do with McAfee failing to update.

Is this update installed ? : http://support.microsoft.com/kb/941649



This update also resolves the following issues in Windows Vista:
• A compatibility issue that affects some third-party antivirus software applications.

Since none of the ' third-party antivirus software applications ' are given a name, I guess it's up to us to guess which ones are not playing nice with Vista <w>


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



John Riehl wrote:



I've seen this referenced a few times, but never solved. I get error 80200053 when trying to run update. I saw a post that suggested cleaning out the download cache in windows\softwaredistribution, which I did to no effect. I suspect that this is also causing problems with McAfee, which cannot get the latest updates. Any ideas? Thanks.

.

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