Re: Windows XP SP 2 failure to install updates
- From: GRD <GRD@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 1 Nov 2007 14:01:01 -0700
Hi
I''m new to this and I have the same problem.
You quoted "The default DCOM settings for Authentication and Impersonation
levels must be set to at least 'Connect' and 'Identify'"
Where do I set these levels?????
Thanks
GRD
"Enquiring Mind" wrote:
Hi,.
To anyone that might have experienced a similar problem, and to any
Microsoft developers that might be monitoring these newgroups for ideas for
improvements to the Windows operating system:
The problem was not to do with the additional update, but with the settings
of the computer. The default DCOM settings for Authentication and
Impersonation levels must be set to at least 'Connect' and 'Identify'. After
making these changes I was able to install the Windows updates.
How did I discover this? With great difficulty, and after considerable
expenditure of time. I had to learn that a) there's a WindowsUpdate log file
in the Windows folder; b) that if the log reports a 'failed to spawn a COM
server' error, then one must check the DCOM settings for the computer, and
modify them as described above.
The conclusion is that the Windows Update error reports are almost next to
useless for the user who is not a trained System Administrator. And yet
Windows XP is touted as being user-friendly. The ways of trying to deal with
the problem suggested by Windows Update were also next to useless. I
followed the Troubleshooter link, entered some of the words in the error
message into the Troubleshooter search box that is offered, and drew 0 hits.
Subsequent research in the newsgroups revealed that this wasn't the first
time that the problem has occurred.
Some gentle suggestions to Microsoft developers and usability researchers:
1. Rather than just reporting 'Problem: A problem on your computer is
preventing
updates from being downloaded or installed' why not also suggest that the
problem may be investigated by inspecting the WindowsUpdate log file (since
most non-administrative users will not be aware of its existence).
2. If the error occurred internally due to a DCOM error, why not report
something like: 'DCOM default settings error - check with system
administrator'?
Regards,
Enquiring Mind
"Enquiring Mind" <Enquiring.Mind@xxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:%23jsVibRUHHA.1364@xxxxxxxxxxxxxxxxxxxxxxx
Hi there,
I have a desktop and a laptop both running Window XP SP2. On 23/01/07 I
ran Windows Update on the desktop, and on 24/01/07 on the laptop. Both
times Windows XP updates were downloaded and installed successfully.
Then yesterday (14/02/07) I ran Windows Update on the desktop, and 10
Windows XP updates were downloaded and installed successfully. When today
(15/02/07) today I ran Windows Update on the laptop *11* updates were
downloaded but 'were unable to be installed'. On examination of the
updates, I noticed that they included the update:
Security Update for Windows (KB923723)
that had not been downloaded the day before on the desktop.
Windows Update rports: ' Problem: A problem on your computer is preventing
updates from being downloaded or installed'.
To investigate the problem I searched the hard drive for a file by the
name of the update and found one called KB923723.cat. Is this blocking the
installation of the updates?
Can anyone suggest a solution to the problem?
Thanks in advance,
Enquiring Mind
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