Re: ANOTHER Unable To Install Updates Problem
- From: "Sandgroper" <steveray@xxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 1 Nov 2007 01:11:27 +0800
"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message
news:OCbw2n1GIHA.4808@xxxxxxxxxxxxxxxxxxxxxxx
Hi PA Bear
Thanks for your response.
I have top posted my reply so at to retain the entire Ng posting.
I though I had posted Error Code : 0x8007F0DA in one of my replies in this
Ng , looks like I didn't.
I did compare the errors listed on bleepingcomputer.com and there was no
entry for Error Code : 0x8007F0DA , I tried doing resolution 1 and
resolution 2 and it didn't work .
I have checked out all the other links that you have posted and none of them
really can fix my problem.
I have submitted a support incident to MS detailing my problem and the steps
that I have taken to fix it along with all the log files that they have
requested.
So now I will have to wait for a reply.
Thank you for all the time you have spent trying to fix my update problem.
When I get an anwser and a fix for the update problem I will post it back in
this Ng.
--
------------------------------------------------------------------------------------------------------------------
True Multitasking is having three computers and a chair with wheels.
Sandgroper
------------------------------------
Remove KNICKERS to Email
steveray@xxxxxxxxxxxxxxxxxxxx
Please quote the entire message to which you're replying.
You omitted:
3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and
Support
link in left pane > Solve problems on your own.
Did you look for the 0x8007F0DA error (which you didn't mention in your
first post to /this/ newsgroup) at either of the pages above?
Are the updates offered at and are you able to install them via
http://windowsupdate.microsoft.com (i.e., not via Automatic Updates)?
Have you considered opening a free support incident? (Did I mention the
support is free?!)
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge
for support calls that are associated with security updates. When you
call, clearly state that your problem is related to a Security Update and
cite the update's KB number (e.g., KB931678).
In other countries, see
http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.
For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/
Sandgroper wrote:
"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message
news:uhbAWYpGIHA.1184@xxxxxxxxxxxxxxxxxxxxxxx
EDIT: You didn't tell us the whole story here! See
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/515e6d03decbfcf7
---------------------------------
Are the updates in question not offered at Windows/Microsoft Update
website
(possibly as Hidden updates)?
The updates that are offered are 7 security updates and 3 XP updates ,
including the original one that I wanted (KB933360) which is a daylight
savings patch.
Update for Windows XP (KB938828)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB938829)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB938127)
Update for Windows XP (KB933360)
Security Update for Windows XP (KB936021)
Security Update for Outlook Express for Windows XP (KB941202)
Cumulative Security Update for Internet Explorer 6 for Windows XP
(KB939653)
I tried method 10 that you have suggested , I was able to re-download the
I want to be able to remove the downloaded updates ( not installed )
that
I
have on my computer so that I can start fresh again to do the updates.
See Method 10 in http://support.microsoft.com/kb/822798 > In Step 4,
don't
empty the contents of %system%\Windows\SoftwareDistribution folder,
delete
the folder itself > now do Steps #6 and #7.
=====================================
updates but they failed to
install.
I also disabled my anti -virus software , which I have been doing for the
last day or so when trying to do the updates.
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting
to install the update(s).
Did that.
1. See the "Need more help? Tell us what problem you are having" section
of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
Here is some of the errors that I am getting in the log file , this is
the
start of the updates .
---------------------------------------------------------------------------------------
2007-10-30 21:27:32:637 388 260 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2007-10-30 21:27:32:637 388 260 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2007-10-30 21:27:40:588 388 260 PT WARNING: SyncUpdates failure, error =
0x8024400D, soap client error = 7, soap error code = 300, HTTP status
code =
200
2007-10-30 21:27:40:588 388 260 PT WARNING: SOAP Fault: 0x00012c
2007-10-30 21:27:40:588 388 260 PT WARNING: faultstring:Fault
occurred
2007-10-30 21:27:40:588 388 260 PT WARNING: ErrorCode:ConfigChanged(2)
2007-10-30 21:27:40:588 388 260 PT WARNING: Message:(null)
2007-10-30 21:27:40:588 388 260 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates";
2007-10-30 21:27:40:588 388 260 PT WARNING:
ID:e61ed5f2-bed3-432b-8dbc-1475099bd527
2007-10-30 21:27:40:909 388 260 PT WARNING: PTWarn: Anonymous plug-in
skipped for WU
2007-10-30 21:27:42:781 388 260 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-10-30 21:27:42:811 388 260 Misc Microsoft signed: Yes
2007-10-30 21:27:42:891 388 260 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-10-30 21:27:42:911 388 260 Misc Microsoft signed: Yes
20
-------------------------------------------------------------
Here is the event log for attmpting to install one of the update package.
2007-10-30 21:29:57:845 3328 d78 Handler : Updates to install = 1
2007-10-30 21:29:57:845 3328 d78 Handler : Installing update
{08123A3C-C7FD-43A4-A4CE-80089B1267DF}.100
2007-10-30 21:29:57:845 3328 dec Handler Installing with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\44d74c37f0595a363bcec5e9229d8564.
2007-10-30 21:30:06:478 3328 dec Handler Install completed with
0x8007f0da.
2007-10-30 21:30:06:478 3328 d78 Handler FATAL: UH: 0x8007f0da:
InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate
2007-10-30 21:30:06:478 3328 d78 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x8007f0da, disabled
until reboot = No, reboot required = No
2007-10-30 21:30:06:478 3328 d78 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in
CUHWindowsPatchHandler::HandleMultipleUpdates
2007-10-30 21:30:06:478 3328 d78 Handler :::::::::
2007-10-30 21:30:06:478 3328 d78 Handler :: END :: Handler: Windows
Patch
Install
2007-10-30 21:30:06:478 3328 d78 Handler :::::::::::::
2007-10-30 21:30:06:498 388 a24 DnldMgr Preparing update for install,
updateId = {0DA009CC-8C0B-4346-9786-C1BC5153898C}.103.
2007-10-30 21:30:06:508 3328 fc8 Handler :::::::::::::
2007-10-30 21:30:06:508 3328 fc8 Handler :: START :: Handler: Windows
Patch
Install
2
----------------------------------------------------------------
Generally , I have tried just about everything mentioned in all the links
people have mentioned , I have also rechecked everything else and I have
added the MS updates sites to "Trusted Sites" , enabled cookies for
microsoft.com and windows.update.com
Also it is not a MTU problem when downloading because my other secondary
XP
Pro machine that is connected to the same router has no problems in
updating
and I have switched on /off my firewall without any noticable results.
I have not installed any new programs nor have I had any problems lately
with XP.
I have tried everything that everybody has suggested and I am still
unable
to fix the problem , I have never seed a problem likt it.
Have you got any other suggestions ?
Thanks.
.
- References:
- ANOTHER Unable To Install Updates Problem
- From: Sandgroper
- Re: ANOTHER Unable To Install Updates Problem
- From: PA Bear
- Re: ANOTHER Unable To Install Updates Problem
- From: Sandgroper
- Re: ANOTHER Unable To Install Updates Problem
- From: PA Bear
- ANOTHER Unable To Install Updates Problem
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