Re: SBS 2003 will not update

The following KB shows an App log error that is *almost* exactly same as the one you posted, Vic -

Event ID 8 is logged in the Application log
http://support.microsoft.com/kb/317541

That should shed some light on the issue.
Is the installed AV different and/or is it configured differently on this system ?
The files you posted that were not updated may be what's causing the failure to communicate with the update servers making it appear as thought it's a proxy issue.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Vic Russell wrote:

Another clue. Our Application Log has loads of these errors:-

Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 8
Date: 25/09/2007
Time: 13:00:18
User: N/A
Computer: PI-109
Description:
Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Regards,

Vic

"Vic Russell" <nospam@xxxxxxxxxx> wrote in message news:uqdIuV0$HHA.4584@xxxxxxxxxxxxxxxxxxxxxxx

Hi,

Thanks for that. When I use IE7 to visit Windows Update I get the 0x80072EFD error.

I have checked the versions of the files you list andb wuapi, wups and wups2 are stll at version V.7.0.6000.374 (all the rest are 381). I suppose this may well be the problem but I cannot find how to get them updated. I tried installing Microsoft Update as opposed to Windows Update but to no avail - the same error occurs.

Anything else I can try? How do I update the old dll's?

Vic

"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> wrote in message news:ugJM9yt$HHA.1188@xxxxxxxxxxxxxxxxxxxxxxx

Is the problematic server using Automatic Updates ?
Did you try using IE to visit Windows Update to see what the result was?

0x80072EFD means that the system can not connect to the update servers.
That might be because the Windows Update Agent/Client is stuck on the previous version.
Check the Version of wuaueng.dll to see if it's now at V.7.0.6000.381
These files must also be at that Version level now -

cdm.dll
wuapi.dll
wuauclt.exe
wuaucpl.cpl
wuaueng.dll
wucltui.dll
wups.dll
wups2.dll
wuweb.dll

If they are, you may need to register these .dlls from a Command Prompt, pressing Enter after each command, to restore connectivity to the update servers

net stop wuauserv
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll
net start wuauserv
exit

Reboot and see if that resolves the error.
IF all of the above files are still at V. 7.0.6000.374, then see if using IE to visit WU gets the latest Version installed.

If the above is not the issue, then it's proxy config related:

How the Windows Update client determines which proxy server to use to connect to the Windows Update Web site
http://support.microsoft.com/kb/900935


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Vic Russell wrote:


Hi,

Our network has an Small Business Server 2003 SP2 and this machine is failing to get windows updates and reports Error 0x80072EFD

I have checked the Trusted sites and all the suggested ones have been included. Another suggestion from the trobleshooter was to update the Proxy/Firewall settings. Our firewall is an external box which is common to the whole network and all the other machines (all XP) are updating OK - it is just the SBS2003 machine.

We had this problem once before and I downloaded Windows 2003 SP2, installed it and then updates worked OK - and now they have stopped again. We have another seperate system (SBS2003 SP2 based) with a watchguard firewall (same as here) and all is OK.

It would seem that the problem lies somewhere in the SBS2003 system. Has anyone got any ideas?

Regards,

Vic




.

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