Re: Download and Install does not complete

Hello, MowGreen [MVP],
Thanks for the info. I'll try it.
Don

"MowGreen [MVP]" wrote:

0x80070020 - The process cannot access the file because it is being used
by another process

Either Spybot is installed with TeaTimer enabled or the installed
antivirus software will not allow the files to be updated.
If the latter is the cause of the issue you'll need to completely
disable the AV for now in order for the required updating files to be
updated.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


don wrote:

Hello, Engel,
Windows XP SP2

AVG Free, Spybot - Search and Destroy, SpywareBlaster, Windows Firewall

A Search of my computer didn't find any file called Systems events log or
similiar. The ReportingEvents log doesn't have any entries for when I am
trying to do this download.

Here is more than 30 lines of the windowsupdate.log file for the last time I
tried to update. The word FATAL appears several times.
2007-09-12 07:21:00:812 960 d44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-09-12 07:21:00:812 960 d44 Misc Microsoft signed: Yes
2007-09-12 07:21:03:187 960 d44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-09-12 07:21:03:187 960 d44 Misc Microsoft signed: Yes
2007-09-12 07:21:03:203 960 d44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-09-12 07:21:03:203 960 d44 Misc Microsoft signed: Yes
2007-09-12 07:21:03:281 960 d44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-09-12 07:21:03:296 960 d44 Misc Microsoft signed: Yes
2007-09-12 07:21:03:843 960 d44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2007-09-12 07:21:03:843 960 d44 Misc Microsoft signed: Yes
2007-09-12 07:21:03:859 960 d44 Setup *********** Setup: Checking whether
self-update is required ***********
2007-09-12 07:21:03:859 960 d44 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.374, required version
= 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.374, required
version = 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup Update required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.374, required
version = 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.374, required
version = 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.374, required
version = 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup Update required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.374, required
version = 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.374, required
version = 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup Update required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.374, required
version = 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.374, required
version = 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup Update required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.374, required
version = 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.374, required version
= 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.374, required
version = 7.0.6000.381
2007-09-12 07:21:03:859 960 d44 Setup * IsUpdateRequired = Yes
2007-09-12 07:21:05:750 960 e34 Setup *************
2007-09-12 07:21:05:750 960 e34 Setup ** START ** Setup: Downloading
client CABs
2007-09-12 07:21:05:750 960 e34 Setup *********
2007-09-12 07:21:05:750 960 e34 Setup * Main CAB URL:
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other
2007-09-12 07:21:05:750 960 e34 Setup * MUI CAB URL:
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other
2007-09-12 07:21:05:750 960 e34 Setup * Download directory:
C:\WINDOWS\SoftwareDistribution\WebSetup
2007-09-12 07:21:05:750 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\cdm.cab:
2007-09-12 07:21:05:750 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:05:781 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi.cab:
2007-09-12 07:21:05:796 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:05:812 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi_en.cab:
2007-09-12 07:21:05:812 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:05:828 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuauclt.cab:
2007-09-12 07:21:05:828 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:05:859 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuaucpl.cab:
2007-09-12 07:21:05:859 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:05:875 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuaucpl_en.cab:
2007-09-12 07:21:05:890 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:05:890 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuaueng.cab:
2007-09-12 07:21:05:906 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:05:953 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuaueng_en.cab:
2007-09-12 07:21:05:953 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:05:953 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wucltui.cab:
2007-09-12 07:21:05:968 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:05:984 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wucltui_en.cab:
2007-09-12 07:21:06:000 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:06:000 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wups.cab:
2007-09-12 07:21:06:015 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:06:031 960 e34 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wups2.cab:
2007-09-12 07:21:06:046 960 e34 Misc Microsoft signed: Yes
2007-09-12 07:21:06:062 960 e34 Setup *********
2007-09-12 07:21:06:062 960 e34 Setup ** END ** Setup: Downloading
client CABs
2007-09-12 07:21:06:062 960 e34 Setup *************
2007-09-12 07:21:06:062 960 e34 Setup *************
2007-09-12 07:21:06:062 960 e34 Setup ** START ** Setup: Installing client
binaries
2007-09-12 07:21:06:062 960 e34 Setup *********
2007-09-12 07:21:06:062 960 e34 Setup * Download directory:
C:\WINDOWS\SoftwareDistribution\WebSetup
2007-09-12 07:21:06:062 960 e34 Setup * Stop and start service: Yes
2007-09-12 07:21:06:062 988 7f0 AU ########### AU: Uninitializing
Automatic Updates ###########
2007-09-12 07:21:06:062 988 7f0 Service *********
2007-09-12 07:21:06:062 988 7f0 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2007-09-12 07:21:06:062 988 7f0 Service *************
2007-09-12 07:21:09:062 960 e34 Setup Starting file operations for section
cdm
2007-09-12 07:21:09:171 960 e34 Setup Successfully copied source file
C:\WINDOWS\SoftwareDistribution\WebSetup\cdm.dll to
C:\WINDOWS\system32\cdm.dll.wusetup.123947812.new
2007-09-12 07:21:09:171 960 e34 Setup Setup successfullly moved
C:\WINDOWS\system32\cdm.dll.wusetup.123947812.new to
C:\WINDOWS\system32\cdm.dll
2007-09-12 07:21:09:171 960 e34 Setup File operations for section cdm
completed successfully
2007-09-12 07:21:09:171 960 e34 Setup Starting file operations for section
wuapi
2007-09-12 07:21:09:203 960 e34 Setup Successfully copied source file
C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi.dll to
C:\WINDOWS\system32\wuapi.dll.wusetup.123947843.new
2007-09-12 07:21:09:203 960 e34 Setup WARNING: Could not move
C:\WINDOWS\system32\wuapi.dll to
C:\WINDOWS\system32\wuapi.dll.wusetup.123947843.bak due to 0x80070020
2007-09-12 07:21:09:203 960 e34 Setup File operations for section wuapi
completed successfully
2007-09-12 07:21:09:203 960 e34 Setup Setup successfully copied MUI file
C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi.dll.mui_en to
C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wuapi.dll\7.0.6000.381\wuapi.dll.mui
2007-09-12 07:21:09:218 960 e34 Setup Starting file operations for section
wuauclt
2007-09-12 07:21:09:250 960 e34 Setup Successfully copied source file
C:\WINDOWS\SoftwareDistribution\WebSetup\wuauclt.exe to
C:\WINDOWS\system32\wuauclt.exe.wusetup.123947890.new
2007-09-12 07:21:09:250 960 e34 Setup WARNING: Could not move
C:\WINDOWS\system32\wuauclt.exe to
C:\WINDOWS\system32\wuauclt.exe.wusetup.123947890.bak due to 0x80070020
2007-09-12 07:21:09:250 960 e34 Setup FATAL: Error: Could not rename
C:\WINDOWS\system32\wuauclt.exe as
C:\WINDOWS\system32\wuauclt.exe.wusetup.123947890.bak: 0x80070020
2007-09-12 07:21:09:250 960 e34 Setup FATAL: Error 0x80070020 preparing
file C:\WINDOWS\system32\wuauclt.exe for copy
2007-09-12 07:21:09:406 960 e34 Setup WARNING: Setup failed while
processing file operations, error = 0x80070020. Rolling back changes.
2007-09-12 07:21:09:453 960 e34 Setup Rollback: Successfully copied
C:\WINDOWS\system32\cdm.dll.wusetup.123947812.bak back to
C:\WINDOWS\system32\cdm.dll
2007-09-12 07:21:09:484 988 b80 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: -0500) ===========
2007-09-12 07:21:09:484 988 b80 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2007-09-12 07:21:09:484 988 b80 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-09-12 07:21:09:484 988 b80 Service *************
2007-09-12 07:21:09:484 988 b80 Service ** START ** Service: Service startup
2007-09-12 07:21:09:484 988 b80 Service *********
2007-09-12 07:21:09:484 988 b80 Agent * WU client version 7.0.6000.374
2007-09-12 07:21:09:484 988 b80 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2007-09-12 07:21:09:484 988 b80 Agent * Access type: No proxy
2007-09-12 07:21:09:484 988 b80 Agent * Network state: Connected
2007-09-12 07:21:12:453 960 e34 Setup * WARNING: Exit code = 0x80070020
2007-09-12 07:21:12:453 960 e34 Setup *********
2007-09-12 07:21:12:453 960 e34 Setup ** END ** Setup: Installing client
binaries
2007-09-12 07:21:12:453 960 e34 Setup *************
2007-09-12 07:21:12:453 960 e34 Setup FATAL: InstallUpdatedBinaries failed
with error 0x80070020
2007-09-12 07:21:12:453 960 e34 WUWeb FATAL: InstallUpdatedBinaries failed
with error:0x80070020
2007-09-12 07:21:12:453 960 e34 WUWeb FATAL: UpdateClientWorker failed:
error 0x80070020
2007-09-12 07:21:54:500 988 b80 Agent *********** Agent: Initializing
Windows Update Agent ***********
2007-09-12 07:21:54:500 988 b80 Agent *********** Agent: Initializing
global settings cache ***********
2007-09-12 07:21:54:500 988 b80 Agent * WSUS server: <NULL>
2007-09-12 07:21:54:500 988 b80 Agent * WSUS status server: <NULL>
2007-09-12 07:21:54:500 988 b80 Agent * Target group: (Unassigned
Computers)
2007-09-12 07:21:54:500 988 b80 Agent * Windows Update access disabled: No
2007-09-12 07:21:55:078 988 b80 DnldMgr Download manager restoring 0
downloads
2007-09-12 07:21:55:093 988 b80 AU ########### AU: Initializing Automatic
Updates ###########
2007-09-12 07:21:55:093 988 b80 AU # AU disabled through User preference
2007-09-12 07:21:55:093 988 b80 AU AU finished delayed initialization
2007-09-12 07:21:55:546 988 b80 Report *********** Report: Initializing
static reporting data ***********
2007-09-12 07:21:55:546 988 b80 Report * OS Version = 5.1.2600.2.0.65792
2007-09-12 07:21:55:609 988 b80 Report * Computer Brand = Gateway
2007-09-12 07:21:55:609 988 b80 Report * Computer Model = GT4024
2007-09-12 07:21:55:609 988 b80 Report * Bios Revision = W7248AG2 1.0K
2007-09-12 07:21:55:609 988 b80 Report * Bios Name = Phoenix - Award BIOS
v6.00PG
2007-09-12 07:21:55:609 988 b80 Report * Bios Release Date =
2006-05-16T00:00:00
2007-09-12 07:21:55:609 988 b80 Report * Locale ID = 1033

Thanks,
Don

"Engel" wrote:


Hello Don,

Just out of interest. What version of Windows are you using?

Not sure, but if you don't mind can you tell me what Ant-Spyware programs
you have and what anti-virus, firewall you are running.

Any clues in the System events log you can see?

Please post your windowsupdate.log file here. (last 30 lines would be
enough).around the time of the download


"don" wrote:


Windows Update downloads the latest files. Then it displays the message
"Download and install the latest updating software" "Copying Files: 100%...
" and does not go any further. I have waited 12 hours with no progress. The
computer is not busy, and is not locked up.

.

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