Re: Re:When you file by email, the WindowsUpdate team just tries to get rid of you by pretending that yours isnt a WindowsUpdate problem
- From: "PA Bear" <PABearMVP@xxxxxxxxx>
- Date: Mon, 10 Sep 2007 13:28:31 -0400
If you can identify the updates that were installed, uninstall them, then see if the behavior persists.
If it doesn't, reinstall each update separately via Windows Update website to see if you can identify the update that caused and continues to cause the problem. If you can do so, reply to Fiona, referencing case ID #SRX1043906291, and give her the KB number of the update.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://dts-l.org/
news.microsoft.com wrote:
"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message
news:uBSFdtv8HHA.1188@xxxxxxxxxxxxxxxxxxxxxxx
Start a free Windows Update support incident request:Thought users might be amused to see what Microsoft does when you try to
https://support.microsoft.com/oas/default.aspx?gprid=6527
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
file a problem report with their WindowsUpdate team: They overload you with
fluff like this and send you on wild goose chases like :
http://support.microsoft.com/oas/default.aspx?gprid=1131 to try to get you
to pay to fix the prolbem they caused. From lines 5-6 it seems 'she' hasnt
even bothered to read the e-mail I sent! I wonder if this is a
computer-generated auto-response? Or it could of course be a gigantic
co-incidence that this specific "system" problem started at exactly the same
moment as the computer restarted after what it called a WindowsUpdate
installation!
Thank you for contacting Microsoft Windows Update Support. My name is Fiona,
and I'm glad to work with you. For your reference, the case ID for this
service request is SRX1043906291. You can contact me directly by sending
email to v-30fiwa @mssupport.microsoft.com with the case ID in the subject
line.
From the case log, I understand after installing the updates, the system did
not allow you to log in. You have tried to troubleshoot this issue. However,
the computer still does not work properly and many problems are encountered
on the computer. If there has been any misunderstanding, please let me know.
I understand the inconvenience this has caused. We will work together to
resolve this specific issue through the course of the case.
This issue may occur if some system components are corrupted. I understand
the importance of this issue. However, to provide efficient and accurate
services to our customers, Microsoft has different support groups for
different products. This issue is related to a system issue and cannot be
resolved from a Windows Update standpoint. Our Windows Update Support Team
deals mainly with issues with Windows Update. Thus, we are not the best
resource to assist you with this system issue.
Regarding the current statues, if you want to get the issue resolved, I
suggest you submit a new case to our Operate System Support Group at the
Online Support site in order to make sure that the case is handled by the
most suitable engineer. Our Windows 2000 System Support Team will
troubleshoot this issue more efficiently.
For your convenience I have included the link:
http://support.microsoft.com/oas/default.aspx?gprid=1131
Please select the proper product. In this way, the case will be handled by
an engineer who specializes in this type of issue. This will ensure the
problem is resolved as quickly as possible. Thank you for your
understanding.
I also would like to share more resources from which may address this issue.
Please check the Microsoft Knowledge Base, which provides a wealth of
information that you can use to troubleshoot an issue or answer a question:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;KBHOWTO
Another good resource is Microsoft Newsgroups:
http://support.microsoft.com/newsgroups/default.aspx
Please understand we are unable to resolve this system related issue since
we are Windows Update support and lack of experiences in System Operation.
Thank you for your continued patience and cooperation during our
troubleshooting process. I hope the information above can address your
concern.
After this system issue has been resolved, if you still have any further
questions or suggestions about the Windows Update issue, please feel free to
let me know. To contact me, you can send email directly to me at v-30fiwa
@mssupport.microsoft.com with the case ID in the subject line. Once I obtain
the information, I will get back to you as soon as possible.
Please let me know your earliest convenience and help me to confirm if you
have any additional questions about Windows Update. If anything is unclear
in my email, please don't hesitate to let me know and I will be glad to
help.
I am looking forward for your response.
Best Regards,
Fiona Wang
v-30fiwa@xxxxxxxxxxxxxxxxxxxxxxx
Microsoft Windows Support Professional
--------------------------------------
Satisfied customers are my top priority. Please let either myself or my
manager know what you think of the level of service provided. You can send
feedback directly to my manager, Roger Yuan at
v-30rogy@xxxxxxxxxxxxxxxxxxxxxxx
news.microsoft.com wrote:A few weeks ago I received a report that Windows Update had auto-updated
overnight with some critical updates and re-started my computer in the
normal way.
Since that time I haven't been able to retrieve my Administrator settings
or
password (which is none). The computer has started giving the error
message
that this computer suddenly does not allow me to log on interactively,
whatever that means. There is an incredibly long description of what
this
is SUPPOSED to mean in the knowledge base, none of which is in the
slightest
bit relevant to either my computer or my problem
For a while I couldn't even access the computer but I did manage to get
in
with UBCD for Windows. I deleted the password and tried again, Still
same
error message put there by the Update process.
I went back in with UBCD and tried setting a password for the
Administrator
account (the only account there). Same error message. So ultimately I
was
forced to create a new administrator account with its own password and
can
now use the computer again. But all the settings are wrong. As an
example,
none of my emails now line up and all of my favourites on FireFox are
buried
deep within the non-working administrator log in details.
I should add that at some time this Windows 2000 computer seems to have
been
part of a network but no network log in has been used for 3-4 years and
everything has worked successfully before?? Not allowing me to log on
interactively might be some artifact of some long forgotten network
log-on
for which this new WindowsUpdate didn't make provision. But I had asked
on
these Microsoft forums how to return my computer to a non-network log on
state some time ago and no one had the faintest idea!
Has anyone encountered this before please?
.
- Follow-Ups:
- Re: I thought Microsoft might know better than I do which of their updates might have done this?
- From: news.microsoft.com
- Re: I thought Microsoft might know better than I do which of their updates might have done this?
- References:
- WindowsUpdate lost all my settings
- From: news.microsoft.com
- Re: WindowsUpdate lost all my settings
- From: PA Bear
- Re:When you file by email, the WindowsUpdate team just tries to get rid of you by pretending that yours isnt a WindowsUpdate problem
- From: news.microsoft.com
- WindowsUpdate lost all my settings
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