Re: error 80070424 windows update VISTA

security is norton antivirus 2006

That's where the issue stems from. NAV is 'protecting' wuaeng.dll from being updated to the latest version. And, it most likely is affecting
BITS.
I don't know how to repair BITS in Vista, *especially* with NAV installed.

Sorry but i haven't been able to find out how to check if BITS is
enabled or not. How do you do this?

Open the Services console from
Start > Run > type in

services.msc
Click OK
Click on Services and locate
Background Intelligent Transfer Service [BITS]
Double click on it to determine if it is Running and what the Startup type is. As mentioned previously, it can be set to Manual.
See if you can stop and restart the service if it is currently running.

There is no place to manually download the latest version of the Windows Update Agent [WUA] and the system can't access the Windows Update site, correct ?

If the above is true than the only recourse is to completely and totally disable NAV for now. All of it's services must be stopped, too.
Please consult the provided Help file or Symantec's web site to learn how to accomplish this.

Then see if Internet Explorer can access Windows Update so that the latest version of WUA can be installed. This will be done in the background when, and if, the system can access WU.
One last thing you can try, with Internet Explorer *closed*,
open Internet Options in the Control Panel
Click the Programs tab
Click the Manage Add-ons button
Look for WUWebControl Class
Click on it to highlight it, then click the Update ActiveX button
If it succeeds, then close Internet Options and see if IE can now
access WU

REMEMBER to reenable NAV after attempting the above.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


getalexfr wrote:
hi, thanks so much for yr response.
i've followed your links for update and repair of BITS -both processes
when ran said 'not neccessary at this time' indicating that it is up to
date and not corrupted.

Sorry but i haven't been able to find out how to check if BITS is
enabled or not. How do you do this?

wuaueng.dll in WINDOWS\system32 is version 7.0.6000.374, not the
version you stated. is that a major problem?

security is norton antivirus 2006, which came with the laptop.
thanks again
a


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