Re: Cumulative security update fails to install...

"jbh" <jbh@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D4201620-530D-4DFE-A153-4D26A159828E@xxxxxxxxxxxxxxxx
Hi Ottmar,

Well, I found the folder:

c:\windows\system32\

but there was no subfolder:

c:\windows\system32\dllcache\

Yes, I have it set to show hidden files and folders. No, it's not there.


Prove it in a cmd window?

<example>
F:\WINDOWS>attrib system32
F:\WINDOWS\system32

F:\WINDOWS>cd system32

F:\WINDOWS\system32>attrib dllcache
SHR F:\WINDOWS\system32\dllcache
</example>

Also (in the same directory) perhaps you should try:

cacls dllcache

Actually the existence of dllcache isn't the most important thing.
The version of those two modules in %windir%\system32 would be more
significant. In fact, if a boot is required what could be even more significant
would be the name of the module to be copied (as seen in the registry under
value PendingFileRenameOperations.) E.g. find out what the name is and
find the version of that module instead.

(Reviewing your log for other ideas...)
Hmm... which account was this install log run under?
Perhaps you just need to Login As... Administrator and retry?

<extract from="your log">

37.734: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
</extract>

Hint: If you right-click the Command Prompt shortcut and choose
Run As... you can execute commands in that cmd window under
another account (such as Administrator.) E.g. if your account is not
permitted to see dllcache that might explain that part of your symptoms.
If that helps you could also download and install the update manually
using the better account. Etc.


Good luck

Robert Aldwinckle
---



This is an HP laptop, and from what I have read elsewhere, desktops have not
had problems - mostly laptops. Any thoughts or suggestions?

Thanks again for your thoughts...

jbh

"Ottmar Freudenberger" wrote:

"jbh" <jbh@xxxxxxxxxxxxxxxxxxxxxxxxx> schrieb:
"Ottmar Freudenberger" wrote:

"jbh" <jbh@xxxxxxxxxxxxxxxxxxxxxxxxx> schrieb:

[KB937143-IE7.log]

28.281: AnalyzeForBranching: Getting file version for file
c:\windows\system32\dllcache\ieapfltr.dll failed with error 0x00000057
36.984: AnalyzeForBranching: Getting file version for file
c:\windows\system32\dllcache\ie4uinit.exe failed with error 0x00000057

Hm, could you check the file version of the above files manually?

Which applications are running in the background while trying to install
the/an update?

I haven't a clue how to check the file version of the files manually.

Clicking on the files mentioned above, choose "Properties" on the
now opening context menu and click on "Version" afterwards.

Bye,
Freudi



.

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