Re: Windows Updates arrive in duplicates......

As you say, ...of course you see things differently.

I see swearing at someone as inflammatory, if I can borrow your word. My
attempts to use capital letters in my statement were an attempt to emphasize
what you didn't seem to be reading - or t least reading and dismissing -
though I understand why you saw them as shouting:
I initially stated to jp, that HSFhda_WinxP64.zip had not worked for my
modem, but that the other driver I was attempting, HSFp_WinXP64.zip, had a
broken link. You responded first that HSFhda_WinXP64.zip was the driver I
needed if I had XP64. I replied that that driver didn't work, that that
driver was for a different modem, and listed both the name of my modem and
it's vendor/device ID and that that driver didn't support that modem based on
it's name and ID as additional supporting evidence. And, again, going back to
the first post, I clearly stated that HSFhda_WinXP64.zip doesn't work and
that the link for HSFp_WinXP64.zip is broken. In your second post you told me
that HSFhda_winXP64 can be downloaded because you'd done it from "three
different networks" - really, you really physically got on three different
networks and downloaded it from each? Really? But, again, going back to my
first post, I *said* that it was the HSFp_WinXP64.zip file that I was trying
to get. You downloaded the file *three times* that I said didn't work
*twice*, but never tried the file I explicitly stated I was trying to get
even once?

If you'll indulge me one more time, here's your last suggestion on what I
should have typed, word for word:
********************************
"I apologize if things are unclear. I have gotten the download successfully
of the driver we have discussed here (as well as had trouble with the links
in the past) and it is not the driver I need/can use. I do have Windows XP
x64. If you have any further suggestions - I would be happy to entertain
them - but that driver/link is a dead horse. Thanks again."
********************************
Here, word for word, is what I typed in my second previous message:
********************************
No, sadly, as I already *stated* HSFhda_WinXP64.zip in fact does not work.
This driver is for HDAUDIO Soft Data Fax Modem - not the absence of SoftV92.
This is not the appropriate driver.
My hardware is vendor number 14f1 device number 2c06 - this device number is
not supported by this driver.

Thanks for the suggestion though. If you know of any other xp64 drivers that
are for the HDAUDIO modem please pass the references along...
*********************************

Frankly, I think what I typed is essentially identical to what you typed.
But it didn't seem to have the response you suggest it would have in your
last message. They really are about he same thing. And I wish you'd read them
both next to each other a couple of times and I think you'll see that. And
you might also notice that I clearly stated here, before you asked in the
next message, that I was looking for xp64 drivers.
That's why I started trying things like capital letters - you were asking
for information I'd provided explicitly in some cases more than once. Sorry
you thought I was yelling. Perhaps you can give me another suggestion to get
someone to re-read something they at least appear not to be?

Regarding your last message, as of three days ago technical@xxxxxxxxxxxx is
a dead e-mail address. I have done exactly what you suggest. And, though you
seem to believe that I only throw it in as a guise, I really do appreciate
your suggestion. And, just to give you more info, the only e-mail link that
still does work for Conexant is literature@xxxxxxxxxxxxx I wrote them with
exactly this information stating that I had tried the HSFhda_WinXP64.zip
driver, that I wanted to try the HSFp_WinXP64.zip driver and the link was
broken, could they please point me to a link that worked, fix that link, or
give me an updated e-mail address for the technical department. Their reply,
word for word, was:

*****************************************
http://www.conexant.com/index.html

Here you go...
*****************************************

If you follow the link you'll find that it leads to a page which, if you
burrow in about three deeper (you've already been there, downloading
HSFhda_WinXP64.zip) the same page where I've said HSFhda_WinXP64.zip and
HSFp_WinXP64.zip are linked and the link for HSFp_WinXP64.zip is broken - and
still is. Two successive e-mails to literature@xxxxxxxxxxxx have gone
unreplied.

Even if I get it I'm pretty sure that HSFp_WinXP64.zip won't work. But it'd
at least be nice to try. If I ever do hear anything back from Conexant I'll
let you know, but that avenue doesn't look so hot.

And, please, let me try to clarify something that still seems to be unclear
- HSFhda_WinXP64.zip is fully downloadable. I have *never* said I had any
kind of problem downloading it. You keep suggesting that, even in your last
message here:
**********************************************
(whether or not I missed you saying it did not work and it did
finally download successfully despite the original broken link)
**********************************************
There was no originally broken link that is now not broken.
HSFhda_WinXP64.zip is a working link. HSFp_Winxp64.zip is the broken link
that has been and still is broken. What am I not making clear about that?
Here's the still broken link if you;d like to try it:
http://www.conexant.com/support/files/HSFp_WinXP64.zip

"Shenan Stanley" wrote:

mjd wrote:
Which driver did you use? I have HDAUDIO Softv92 Data Fax Modem
with SmartCP and the HSFhda_WinXP64.zip doesn't work. The link to
HSFp_WinXP64.zip is broken. Any help would be REALLY appreciated!

Shenan Stanley wrote:
You have Windows XP x64?
http://www.conexant.com/support/files/HSFhda_WinXP64.zip

Just have a 32bit Windows XP?
http://www.conexant.com/support/files/HSFhda_WinXP.zip

Shenan Stanley wrote:
Doesn't work (as in won't download) or doesn't work (as in won't
install)?

I just downloaded it on three different networks. So I cannot
imagine it doesn't work - as in won't download.

I don't have Windows XP x64 edition (do you?) so I do not expect it
to install.

Things to be sure of...
- You are getting the driver correct for the version of Windows you
are running.
- You are getting the driver correct for the hardware you have
installed.

Have you tried downloading the driver on a different computer (at
work, at a friends house, etc) and saving the file, bringing it to
your computer? (if the trouble is that it will not download from
the links given...)

Have you opened the computer to ensure you have that hardware?

mjd wrote:
No, sadly, as I already *stated* HSFhda_WinXP64.zip in fact does
not work. This driver is for HDAUDIO Soft Data Fax Modem - not the
absence of SoftV92. This is not the appropriate driver.
My hardware is vendor number 14f1 device number 2c06 - this device
number is not supported by this driver.

mjd wrote:
Thanks for your help, really, but your questions are rather silly.

Yes, I do have xp64 - that's why I'm looking for an x64 driver.

No, the driver HSFhda... DOES NOT WORK as in "I TRIED IT AND IT
DOESN'T SUPPORT THE Softv92 MODEM" - I said that, explicitly,
BEFORE YOU TOLD ME TO TRY IT.

I then said, EXPLICITLY, that the ****HSFp...**** link is broken -
so telling me AGAIN that you could download the file *I SAID I
ALREADY DOWNLOADED AND TRIED* is a COMPLETE AND UTTER WASTE OF TIME
AND BANDWIDTH.

OK? Please stop telling me you can download the file I said I
already downloaded and I already said doesn't support my modem -
including detailing which modem the driver supports and which modem
I have - including detailing the vendor ID and device ID - do you
know what those are? If you do, why did you ask me if I have the
modem I said I had.

Sorry, but it's really annoying to reanswer questions I've already
answered and being told to try again (BY THE SAME PERSON) to do
something I already said I'd tried and is NOT THE SOLUTION.

It's a bit like sitting on the side of the road with a flat tire
and having every third car pull over to ask if you have gas in the
tank - and every third driver is the SAME GUY.

Ok?

Really, thanks. I really do appreciate the suggestions. But stop
making the same suggestion that doesn't work and that you'd
understand doesn't work if you'd take time to read what I''ve
posted.

Shenan Stanley wrote:
So - you want to be a jacka$$... Gotcha.
I didn't see many people running to your aid - I expect less after
your rant.

Contact the manufacturer or buy a modem that *is* supported.
That's your best bet.

mjd wrote:
Again, thanks for the suggestions as I said - four times now - but,
honestly, if I said for the fourth time that HSFhda_WinXP64.zip
didn't work for my modem was I to expect anything other than a
fourth reply that the link works and that it's the driver for my
modem?

And you have to understand the other side of it. If "MS MVP" says
"this is the answer" - as you said for the second time after I
clearly said it is not the answer, both times - then how much
attention do you expect others to pay to the solution? If the MS
MVP guy says it's the answer - move on - right? If you're going to
continue to give answers which have been clearly pointed to as
incorrect then I don't think you should be allowed to have MS MVP
tagged on to the end of your moniker.

But I'm sure you see it differently. I'm just a j*, right?

My final suggestion to you (if you have not gotten the modem to work and
still desire to) is:

Page 3, Step 13:
http://www.conexant.com/support/files/listmodem_app.pdf

" If you are certain that your modem has a Conexant or Rockwell chipset,
email a detail description on what exactly is the concern/problem and save
your modem's profile that was identified by the List Modem Application to:
technical@xxxxxxxxxxxx "

According to the information you gave - you have a Conexant chipset (vendor
number 14f1) and they should be more than happy to help you resolve your
issues/point you in the correct direction. Come back and let us know how
their support is, etc.


As for the rest...
You come off as a jacka$$ because you decided to snap and instead of posting
something like this...

"I apologize if things are unclear. I have gotten the download successfully
of the driver we have discussed here (as well as had trouble with the links
in the past) and it is not the driver I need/can use. I do have Windows XP
x64. If you have any further suggestions - I would be happy to entertain
them - but that driver/link is a dead horse. Thanks again."

Shorter, says the same thing without calling me 'silly', shouting, making
sure I know I am 'wasting your time and bandwidth', sarcastically
emphasizing (with the metaphors with snide comments in all caps
afterward/during) that I am being annoying/stupid asking you to clarify what
is going on and what you have tried (whether or not you have said it
before.)

It has nothing to do with initials behind my name or the lack of behind
yours. People misunderstand/misread/misinterpret things every day. If the
first thing you do is snap back with some inflammatory comments, no matter
how much of a 'thank you, but' guise you attempt to put on them as you are
throwing them out there - you are shutting more doors than you need to.

MS-MVP has *nothing* to do with being correct *every time*. It is an award
for attempting to help people on these newsgroups. It is simply given
because some person decided to volunteer their time and effort to answering
complete stranger's questions for free on a subject they might have a bit
more knowledge on than the average person on the street (and/or those asking
the questions.)

Answering questions is a two-way street. If the question is unclear or
leaves out details - the answer will be quite possibly the same way or a
series of questions. If you deal with someone and they do not present
themselves as someone who understands fully the subject they are
discussing - you might try to 'hand-hold' them through the process
step-by-step - to ensure they are not missing anything. You may ask things
repeatedly to make sure they are not missing something as well as make sure
you are clear on the points.

Of course I see things differently. I am not sitting in front of your
computer with the incorrect modem driver. I cannot see the hardware, I
cannot see the messages, I cannot see what you have done/tried. I do not
have this modem issue - all I was trying to do was clarify information so we
could move on. Clarifying that you have Windows XP x64 is reasonable to me.
Clarifying you had tried the driver from the link I gave as opposed to
others (whether or not I missed you saying it did not work and it did
finally download successfully despite the original broken link) is
reasonable to me. I am sorry you do not see it that way.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html



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