RE: 928365 and 928366 updating problems

In my case, I can sucessfully install the v1.1 SP1 but fail on v2.0. However,
they both keep showing up at my popup balloon of the automatic updates in the
lower right corner of the screen to ask me to update both. I wrote to the MS
Customer Service and this is the first part of his answer. I will post the
followup as soon as i heard from they. Hopefully this can solve your problems.

------------------
First, I would like to apologize for the delay in responding to your support
request. Please be assured that you have successfully contacted the correct
support team and I will be working with you to address your concerns as
quickly as possible.

From your description, I understand that there is an issue when trying to
install Security Update for Microsoft .NET Framework, Version 1.1 Service
Pack 1 (KB928366) and Security Update for Microsoft .NET Framework, Version
2.0 (KB928365). If I misunderstood, please feel free to let me know.



I understand the inconvenience you have experienced. Please be assured that
I will do my best to resolve the issue.



In order to avoid confusion and keep track of the troubleshooting steps, we
usually troubleshoot one issue per Support Request. This is to ensure we find
a resolution as soon as possible. With regards to the Security Update for
Microsoft .NET Framework, Version 2.0 (KB928365) issue, when the first
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366) issue is resolved, I will continue to work with you until all your
concerns are addressed to your satisfaction.



Now, let’s concern with Security Update for Microsoft .NET Framework,
Version 1.1 Service Pack 1 (KB928366) issue.



The issue can be caused by a damaged .NET Framework component. At this time,
let's refer to the following steps to troubleshoot this issue:



Step 1: Download Microsoft Windows Installer CleanUp utility

============================================

1. Visit:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

2. Save the file to your Desktop

3. Please double click the file msicuu2.exe on the Desktop to install this
tool on your computer.



Step 2: Remove .NET Framework 1.1

========================

1. Click Start -> (All) Programs->Windows Installer Clean Up.

2. See if you can find .NET Framework software. If so, remove it.

3. Restart the computer and see if the issue still exists.



For more information, please refer to:

-----------

Title: Description of the Windows Installer CleanUp Utility

Link: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301



However, if any problem is encountered when trying to uninstall .NET
Framework 1.1, we can also refer to the following Knowledge Base article to
uninstall it manually.

http://support.microsoft.com/?id=320112



After that, please restart the computer and perform the following
suggestions to reinstall .NET Framework 1.1 and the updates for it.



Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
Framework 1.1 SP1

=================================================================

1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
Package and the updates from the following link and save them to the C drive
(C:\)



Microsoft .NET Framework Version 1.1 Redistributable Package

http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe



Microsoft .NET Framework 1.1 Service Pack 1

http://download.microsoft.com/download/8/b/4/8b4addd8-e957-4dea-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe



Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)

http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/ndp1.1sp1-kb928366-x86_20112ef50011e0de2c0e3378139245d81a178b15.exe



2. When the File Download window appears, please click the Save button, and
follow the directions to save it to Windows. After downloading the Microsoft
..NET Framework 1.1 setup file onto your computer, please double-click the
..NET Framework files to manually install them one by one.



If an error is encountered when installing .NET Framework 1.1, we can also
refer to the following Microsoft Knowledge Base article to troubleshoot this
issue:



How to troubleshoot Microsoft .NET Framework 1.1 installation issues

http://support.microsoft.com/?id=824643



However, if the issue persists, please capture a screenshot when an error
message is encountered:



How to capture a Screenshot:

=======================

1. When the error appears, please press the Print Screen key (PrtScn) on
your keyboard.

2. Click Start, click Run, type MSPAINT, and click OK.

3. In Paint, click Paste under the Edit Menu, click Save under the File
menu, type a file name for the screenshot, choose JPEG as "Save as type",
click "Desktop" on the left pane, and click Save.

4. Please find the screenshot on the Desktop and send it as an attachment
to: v-30cama@xxxxxxxxxxxxxxxxxxxxxxxx



Note: When attaching files to emails, the process will vary depending on the
email application being used. While you are composing the email, most
applications will provide you with either an "Attach" button or Paper Clip
Icon to click in order to attach a file. After clicking this button/icon you
must browse to the file you wish to attach and select it by either double
clicking it or clicking it once and then clicking on the "Attach" button.



Thank you for your cooperation. Please try the steps shown above and let me
know the results at your earliest convenience. If you have any questions or
concerns regarding this issue, please don't hesitate to tell me. It is my
pleasure to be of assistance.




I am looking forward to your reply.
Best Regards,



"TaurArian" wrote:

Perhaps try a repair of the original installation and then apply the updates
How to repair an existing installation of the .NET Framework
http://support.microsoft.com/default.aspx?scid=kb;en-us;306160



"Scottfree" wrote:

This has not worked for me

"Sunshine" wrote:

928365 - won't install, failed message
928366 - keeps reappearing in the updates even though it said it was
installed

OS: WinXP Pro SP2 (Dutch)

As I really don't feel like uninstalling, cleaning up and reinstalling every
.NET version I have on here I tried the following solution:

1. Instead of using Windows Update, download the KB928366 package from here:
http://www.microsoft.com/downloads/details.aspx?FamilyId=281FB2CD-C715-4F05-A01F-0455D2D9EBFB&displaylang=en
Do not install yet.

2. Download the .Net framework 1.1 redistributable package from here
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=262d25e3-f589-4842-8157-034d1e7cf3a3

3. Use Winzip or a similar utility to unpack dotnetfx.exe in a folder of
your choice. You should get the following files:
netfx.msi
install.exe
InstMsi.exe
InstMsiW.exe
netfx1.cab

4. Launch the KB928366 installer. It will soon complain that it can find the
installation CD-ROM (don't ask me why). Browse to the folder where you
unpacked the dotnetfx files.


On running the KB928366 installer nothing happens, it just terminates.
On running KB928365 installer I get an error that the installation source is
unavailable....

So what's causing this and what do I do now?

--

Sunshine

.