RE: Windows Install Failure, KB921896, Code 2B26 .... Summary.txt

Thanks Macwilly, but your assumption is not correct.

- As per the title of my email, my problem is the failure to install
Microsoft SQL Server 2005 Express Edition Service Pack 2 (KB 921896)

I believe the problem, according to the log file is;

Products Disqualified & Reason
Product Reason
Express Database Services (ACT7) User authentication failed.
Please check to see if the password provided is correct or check to see if
the SQL Server Instance is set to Mixed Authentication

**********************************************************************************
Processes Locking Files
Process Name Feature Type User Name
PID

**********************************************************************************
Product Installation Status
Product : Express Database Services (ACT7)
Product Version (Previous): 2170
Product Version (Final) :
Status : Not Applied
Log File :
SQL Express Features : SQL_Data_Files,SQL_Engine,SQL_SharedTools
Error Number : 11046
Error Description : User authentication failed. Please check to see
if the password provided is correct or check to see if the SQL Server
Instance is set to Mixed Authentication

Please can you review your response and advise if it is still appropriate
based on this information.

Thanks, Steve.


"macwilly" wrote:

Thank you for contacting Microsoft Windows Update Support. My name is Paris,
and I'm glad to work with you. For your reference, the case ID for this
service request is SRX1039390110. You can contact me directly by sending an
email to v-30pard@xxxxxxxxxxxxxxxxxxxxxxx with the case ID in the subject
line.



From the description, I understand that the Security Update for Microsoft
.NET Framework, Version 1.1 Service Pack 1 (KB928366) failed to install after
several attempts. If there has been any misunderstanding, please let me know
as soon as possible.



I understand the inconvenience you have experienced. Please be assured that
I will do my best to resolve the issue.



The issue can be caused by a damaged .NET Framework component. At this time,
let's refer to the following steps to troubleshoot this issue:



Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. Save the file to your Desktop
3. Please double click the file msicuu2.exe on the Desktop to install this
tool on your computer.



Step 2: Remove .NET Framework 1.1
========================
1. Click Start -> (All) Programs->Windows Installer Clean Up.
2. See if you can find .NET Framework software. If so, remove it.
3. Restart the computer and see if the issue still exists.



For more information, please refer to:
-----------
Title: Description of the Windows Installer CleanUp Utility
Link: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301



However, if any problem is encountered when trying to uninstall .NET
Framework 1.1, we can also refer to the following Knowledge Base article to
uninstall it manually.
http://support.microsoft.com/?id=320112



After that, please restart the computer and perform the following
suggestions to reinstall .NET Framework 1.1 and the updates for it.



Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
Framework 1.1 SP1
=================================================================
1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
Package and the updates from the following link and save them to the C drive
(C:\)



Microsoft .NET Framework Version 1.1 Redistributable Package
http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe



Microsoft .NET Framework 1.1 Service Pack 1
http://download.microsoft.com/download/8/b/4/8b4addd8-e957-4dea-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe



Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/ndp1.1sp1-kb928366-x86_20112ef50011e0de2c0e3378139245d81a178b15.exe



2. When the File Download window appears, please click the Save button, and
follow the directions to save it to Windows. After downloading the Microsoft
.NET Framework 1.1 setup file onto your computer, please double-click the
.NET Framework files to manually install them one by one.



If an error is encountered when installing .NET Framework 1.1, we can also
refer to the following Microsoft Knowledge Base article to troubleshoot this
issue:



How to troubleshoot Microsoft .NET Framework 1.1 installation issues
http://support.microsoft.com/?id=824643



However, if the issue persists, please capture a screenshot when an error
message is encountered:



How to capture a Screenshot:
=======================
1. When the error appears, please press the Print Screen key (PrtScn) on
your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the File
menu, type a file name for the screenshot, choose JPEG as "Save as type",
click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an attachment
to: v-30pard@xxxxxxxxxxxxxxxxxxxxxxx .



Note: When attaching files to emails, the process will vary depending on the
email application being used. While you are composing the email, most
applications will provide you with either an "Attach" button or Paper Clip
Icon to click in order to attach a file. After clicking this button/icon you
must browse to the file you wish to attach and select it by either double
clicking it or clicking it once and then clicking on the "Attach" button.



Thank you for your cooperation. Please try the steps shown above and let me
know the results at your earliest convenience. If you have any questions or
concerns regarding this issue, please don't hesitate to tell me. It is my
pleasure to be of assistance.



I am looking forward to your reply.



Best Regards,



Paris Duan
v-30pard@xxxxxxxxxxxxxxxxxxxxxxx
Microsoft Windows Update Support Professional



Satisfied customers are my #1 priority!
Please let either myself or my manager know what you think of the level of
service provided. You can send feedback directly to my manager, Susan Xu at
v-30sux@xxxxxxxxxxxxxxxxxxxxxxxx



Windows Live OneCare: http://go.microsoft.com/?linkid=4416252
Give your computer continuous antivirus and firewall protection, along with
regular tune-ups and back-ups to maintain its performance.


"Steve" wrote:

I have the same problem, but may be a different cause.

==============================================

Time: 07/14/2007 08:42:51.888
KB Number: KB921896
Machine: HP6150
OS Version: Home Edition (Build 6000)
Package Language: 1033 (ENU)
Package Platform: x86
Package SP Level: 2
Package Version: 3042
Command-line parameters specified:
/quiet
/allinstances
Cluster Installation: No

**********************************************************************************
Prerequisites Check & Status
SQLSupport: Passed

**********************************************************************************
Products Detected Language Level Patch Level
Platform Edition
Express Database Services (ACT7) ENU SP1 2005.090.2170.00
x86 EXPRESS
Express Database Services (MSSMLBIZ) ENU SP1 2005.090.2047.00
x86 EXPRESS
Express Database Services (SQLExpress) ENU SP1
x86 EXPRESS

**********************************************************************************
Products Disqualified & Reason
Product Reason
Express Database Services (ACT7) User authentication failed.
Please check to see if the password provided is correct or check to see if
the SQL Server Instance is set to Mixed Authentication

**********************************************************************************
Processes Locking Files
Process Name Feature Type User Name
PID

**********************************************************************************
Product Installation Status
Product : Express Database Services (ACT7)
Product Version (Previous): 2170
Product Version (Final) :
Status : Not Applied
Log File :
SQL Express Features : SQL_Data_Files,SQL_Engine,SQL_SharedTools
Error Number : 11046
Error Description : User authentication failed. Please check to see
if the password provided is correct or check to see if the SQL Server
Instance is set to Mixed Authentication
----------------------------------------------------------------------------------
Product : Express Database Services (MSSMLBIZ)
Product Version (Previous): 2047
Product Version (Final) :
Status : Not Applied
Log File :
SQL Express Features : SQL_Data_Files,SQL_Engine,SQL_SharedTools
Error Number : 0
Error Description :
----------------------------------------------------------------------------------
Product : Express Database Services (SQLExpress)
Product Version (Previous):
Product Version (Final) :
Status : Not Applied
Log File :
SQL Express Features : Client_Components,Connectivity
Error Number : 0
Error Description :
----------------------------------------------------------------------------------

**********************************************************************************
Summary
User authentication failed. Please check to see if the password
provided is correct or check to see if the SQL Server Instance is set to
Mixed Authentication
Exit Code Returned: 11046


PLEASE ADVISE HOW TO RESOLVE THIS ISSUE, THanks, Steve.
.