Re: Security update KB928366

Dear Steve,



Thank you for contacting Microsoft Windows Update Support. My name is Paris,
and I'm glad to work with you. For your reference, the case ID for this
service request i. You can contact me directly by sending an email to
v-30pard@xxxxxxxxxxxxxxxxxxxxxxx with the case ID in the subject line.



From the description, I understand that the Security Update for Microsoft
..NET Framework, Version 1.1 Service Pack 1 (KB928366) failed to install after
several attempts. If there has been any misunderstanding, please let me know
as soon as possible.



I understand the inconvenience you have experienced. Please be assured that
I will do my best to resolve the issue.



The issue can be caused by a damaged .NET Framework component. At this time,
let's refer to the following steps to troubleshoot this issue:



Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. Save the file to your Desktop
3. Please double click the file msicuu2.exe on the Desktop to install this
tool on your computer.



Step 2: Remove .NET Framework 1.1
========================
1. Click Start -> (All) Programs->Windows Installer Clean Up.
2. See if you can find .NET Framework software. If so, remove it.
3. Restart the computer and see if the issue still exists.



For more information, please refer to:
-----------
Title: Description of the Windows Installer CleanUp Utility
Link: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301



However, if any problem is encountered when trying to uninstall .NET
Framework 1.1, we can also refer to the following Knowledge Base article to
uninstall it manually.
http://support.microsoft.com/?id=320112



After that, please restart the computer and perform the following
suggestions to reinstall .NET Framework 1.1 and the updates for it.



Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
Framework 1.1 SP1
=================================================================
1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
Package and the updates from the following link and save them to the C drive
(C:\)



Microsoft .NET Framework Version 1.1 Redistributable Package
http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe



Microsoft .NET Framework 1.1 Service Pack 1
http://download.microsoft.com/download/8/b/4/8b4addd8-e957-4dea-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe



Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/ndp1.1sp1-kb928366-x86_20112ef50011e0de2c0e3378139245d81a178b15.exe



2. When the File Download window appears, please click the Save button, and
follow the directions to save it to Windows. After downloading the Microsoft
..NET Framework 1.1 setup file onto your computer, please double-click the
..NET Framework files to manually install them one by one.



If an error is encountered when installing .NET Framework 1.1, we can also
refer to the following Microsoft Knowledge Base article to troubleshoot this
issue:



How to troubleshoot Microsoft .NET Framework 1.1 installation issues
http://support.microsoft.com/?id=824643



However, if the issue persists, please capture a screenshot when an error
message is encountered:





"steve" wrote:

KB928366 will not download tryed 10 times error code 0x643 I have net frame
work 1.1 ,1.1hotfix ,2.0 and update for 2.0, also 3.0 and updates for that
and have 927891 installed how do I install KB928366 ? do I need installer
3.1?

"PA Bear" wrote:

<QP>
To install this security update, you must have Microsoft Windows Installer
3.1 installed on the computer. To obtain the latest version of Windows
Installer for the computer, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c
</QP>
Source: http://support.microsoft.com/kb/9283656

NB: Windows Update/Automatic Updates started offering 927891 on 22 May-07.
If "Update for [Windows XP] (KB927891)" is listed in Add/Remove Programs
(make sure Show Updates box is checked), it's already installed. cf.
http://www.microsoft.com/technet/security/advisory/927891.mspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Don wrote:
Security update for Microsoft Framework Vervice 1.1 Service Pack 1 will
not
down load. I have Framework Vervice 2. Would that have anything to do with
it not downloading?


.