Re: Automatic Updates Service

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB931678).

In other countries, see http://support.microsoft.com/security > "No-Charge Support...for virus and other security-related" issues in right-hand menu for localized contact information.

For more information about how to contact Microsoft for support issues, visit the International Support Web site: https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

DaleSiar wrote:
When attempting to start the Automatic Updates Service we get an 'Access
Denied' error. This is causing issues with ITMU and the Updates Tool fails
with an 11204 error.

There are a number of articles on the net that we have tried, e.g. resetting
MS Updates defualt registry security, service security, re-installing WUA20
(/wuforce).

To 'manually' correct the issue we can edit the local GPO and allow access
to the Microsoft Updates site and when contacting the site it knows that the
software is not install (or that there is a problem) and installs the WU
software. Exiting the site and restarting the Automatic Updates service
works again (in 95% of the instances) and the ITMU package is now able to
process the updates and install the patches. Strangely the
WindowsUpdateAgent20-x86.exe thinks that the software is already installed
and why we tried the /wuforce to reinstall.

This is affecting only 800-900 machines out of 22k nationally, but that
number is a lot to have to go touch.

Does anybody have any ideas out there or encountered the same of similar
issues?

.

Relevant Pages

  • <>
    ... > Microsoft Security Bulletin Advance Notification issued: ... > Microsoft also provides information to help customers prioritize monthly security updates with any non-security, high-priority updates that are being released on the same day as the monthly security updates. ...
    (microsoft.public.windows.server.sbs)
  • Re: Automatic Updates Service
    ... Microsoft Product Support Services at 1-866-PCSAFETY. ... clearly state that your problem is related to a Security Update ... This is causing issues with ITMU and the Updates Tool ...
    (microsoft.public.windowsupdate)
  • RE: Help & Support
    ... I will be here waitting for your updates. ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ...
    (microsoft.public.windows.server.sbs)
  • Re: Automatic Updates Service
    ... Microsoft Product Support Services at 1-866-PCSAFETY. ... for support calls that are associated with security updates. ... This is causing issues with ITMU and the Updates Tool ...
    (microsoft.public.windowsupdate)
  • Re: Latest Windows XP Updates Break File Sharing?
    ... Each Security MSKB and Security bulletin contains this, ... no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. ... I just installed today's 9 updates on my XP laptop and now I cannot access the file sharing on my other Windows XP systems, nor from them access my laptop. ...
    (microsoft.public.windowsupdate)
Loading