Re: Windows update failure

Yes

"TaurArian" wrote:

Did you stop the WU service before trying to rename the softwaredistribution
folder?



"Steve" wrote:

I cleared the TIF's. But renaming the SoftwareDistribution folder was not
allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make
sure the disk is not full or write-protected and that the file is not
currently in use. Still unable to get it to work.

"TaurArian [MS-MVP]" wrote:

From what I gather IMHO what your computer asked for and what the server was giving you
were two different things hence error. That's my interpretation.

Clear out Temporary Internet Files including offline stuff etc. That'll clear the cache.

Then rename the SoftwareDistribution folder (fixes many problems)

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type %systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Reboot and return to WU to see if that helps.

You'll lose the history of WU but that's not important. At least it will clear the cache.

FYI also see: Virus scanning recommendations for computers that are running Windows Server
2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158
--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"Steve" <Steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:ABD46392-814B-4ADC-AA93-40B58F268E72@xxxxxxxxxxxxxxxx
| If I am reading this right I see several references to error code 0x80200011.
| I also see a few references to a warning that states " Download job failed
| because of insufficient range support". Any ideas?
|
| "TaurArian [MS-MVP]" wrote:
|
| > On the WU Website, select your history of updates - now click on failed update (red
mark)
| > and see if there is an error code.
| > If there is an error code, write it down and post back or in the alternative, do a
search
| > for the error code.
| >
| > and/or
| > How to view the Update log in Windows:-
| >
| > Click Start, and then click Run.
| > In the Open box, type: %windir%\windowsupdate.log
| > and then click OK.
| >
| > Scroll down towards the bottom for the latest entries to locate the error code(s)
| > associated with the latest failed attempt to download/install. If appropriate copy and
| > paste the error codes into this thread so someone may be able to assist you. On the
other
| > hand, you may be able to find the error code and other suggestions by searching the
| > Newsgroup.
| >
| > Also check Windows folder for file called KB******.log (****** = number of update ie
| > KB896688) and post the contents of the failed update.
| > This may provide further clues as to why the update failed.
| >
| > How to read the Windowsupdate.log file:
| > http://support.microsoft.com/?kbid=902093
| >
| > How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update
Services
| > installation issues
| > http://support.microsoft.com/default.aspx?scid=kb;en-us;906602
| >
| > --
| > ====================================
| > TaurArian [MS-MVP] 2005-2008 - Australia
| > ====================================
| > How to make a good post: http://www.dts-l.org/goodpost.htm
| > Defending your machine: http://defendingyourmachine2.blogspot.com/
| > http://taurarian.mvps.org/index.htm
| >
| > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
| >
| >
| > "Steve" <Steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@xxxxxxxxxxxxxxxx
| > |I am unable to download any updates let alone try to install them. There are
| > | no error messages. At first I was unable to even download the updating
| > | software but after turning off the Spybot Tea Timer I was at least able to
| > | get that done. This is on a XP Home machine. Kinda stumped here. Any ideas?
| >
| >
| >



.

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