Re: Update to unstability
- From: Leon | dkre.design <Leondkredesign@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 2 Jul 2007 00:20:01 -0700
Thanks Robin,
Applied the update and followed your instructions with the only out come
being that the freezing occurs less frequently. The freezes are complete
lock-ups, frozen screen etc (b).
Any further assistance would be helpful.
"Robin Walker [MVP]" wrote:
Leon | dkre.design <Leondkredesign@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:.
I've been a win2k and XP user for years but it's only been since I
purchased a pre-assembled machine from Dell that I started to use
windows update (previously always deactivated from installation).
This machine is now approx 7 months old and in that time it has had
over 6 hardware services performed on it to fix a freezing issue. Now
that the entire machine has been replaced (lock, stock and barrell)
it's quite obvious that the issue is with XP.
The Dell provided installation is rock solid and so are all the third
party drivers provided, however once the machine is online and the OS
is brought up to speed with the current patches the same random
freezing issue returns.
XP Home Ed. SP2, .net 2.0
Dell Dem e520, Intel d820, ATI gfx.
Freezing is causes more often while using IE. IE7 was even more
unstable and had to be removed.
It's unclear what you mean by "freezing". For instance, do you mean:
(a) the processor is 100% occupied in some system process; or
(b) the machine stops dead, pointer not movable by mouse?
In any case, try the following fixes for (a):
Before doing the items below, ensure that you have disabled all 3rd-party
anti-virus, anti-spyware, popup-blocker, download accelerator, or firewall.
If you disabled a 3rd-party firewall, then re-enable Windows Firewall for
the duration.
You might need to stop Automatic Updates while you apply these two fixes:
open a command prompt window and type the command:
net stop wuauserv
For a possible fix to the above problem, please do BOTH of the following:
1. (not for Vista) If your update history shows that you do not yet have
update KB927891 installed, then download and install update KB927891 ver3
(there are different versions for XP and 2000):
<http://support.microsoft.com/kb/927891>
and then restart Windows.
2. For 32-bit systems, download and save to hard disk, and then install:
<http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>
If this produces an error message about "Update agent already
installed", then execute the installer again manually, with parameter
/wuforce as in (at a comand prompt window):
WindowsUpdateAgent30-x86.exe /wuforce
Then visit Microsoft Update again, and report back whether your problem is
fixed.
--
Robin Walker [MVP Networking]
rdhw@xxxxxxxxx
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