Re: Microsoft Windows Installer 3.1 will not install

1. First install the newly released 'standalone' version of Windows Update Agent 3.0, v7.0.6000.374
http://support.microsoft.com/kb/932494

2. Now (re)install this (updated) fix: http://support.microsoft.com/kb/927891

NB: Windows Update/Automatic Updates started offering 927891 on 22 May-07. If "Update for Windows XP (KB927891)" is listed in Add/Remove Programs (make sure Show Updates box is checked), it's already installed. cf. http://www.microsoft.com/technet/security/advisory/927891.mspx

3. Reboot.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


DustDevil_007 wrote:
some recent entries in the windowsupdate.log are reproduced below..

2007-06-30 18:14:57:859 1068 710 EEHndlr FATAL: MSI DLL version is 3.0.
Version 3.1 is required.
2007-06-30 18:14:57:859 1068 710 Agent WARNING: Failed to evaluate Installed
rule, updateId = {B627A8FF-19CD-45F5-A938-32879DD90123}.100, hr = 80241001
2007-06-30 18:15:00:312 1068 710 Handler Attempting to create remote handler
process as ARMSTRON-8DFD60\Owner in session 0
2007-06-30 18:15:00:671 1628 ecc Misc =========== Logging initialized
(build: 7.0.6000.374, tz: -0500) ===========
2007-06-30 18:15:00:671 1628 ecc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-06-30 18:15:00:671 1628 ecc AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2007-06-30 18:15:02:078 1068 710 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 1628), but exited before
signaling event
2007-06-30 18:15:02:078 1068 710 Agent * WARNING: Exit code = 0x80004002
2007-06-30 18:15:02:078 1068 710 Agent *********
2007-06-30 18:15:02:078 1068 710 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2007-06-30 18:15:02:078 1068 710 Agent *************
2007-06-30 18:15:02:078 3560 728 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2007-06-30 18:15:02:078 3560 728 COMAPI - Install call failed
2007-06-30 18:15:02:078 3560 728 COMAPI - Reboot required = No
2007-06-30 18:15:02:078 3560 728 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002
2007-06-30 18:15:02:078 3560 728 COMAPI ---------
2007-06-30 18:15:02:078 3560 728 COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2007-06-30 18:15:02:078 3560 728 COMAPI -------------
2007-06-30 18:15:02:078 1068 710 Agent WARNING: WU client failed installing
updates with error 0x80004002
2007-06-30 18:15:02:843 3560 85c COMAPI WARNING: Operation failed due to
earlier error, hr=80004002

Error code looks to be 0x80004002

We need some more information -

On the WU Website, select your history of updates - now click on failed
update (red mark) and see if there is an error code.
If there is an error code, write it down and post back or in the
alternative, do a search for the error code.

Also - how to view the Update log in Windows:-

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error
code(s) associated with the latest failed attempt to download/install. If
appropriate copy and paste the error codes into this thread so someone may
be able to assist you. On the other hand, you may be able to find the
error code and other suggestions by searching the Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of
update ie KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

You cannot install updates that you download from the Windows Update Web
site on a Windows XP-based computer
http://support.microsoft.com/?kbid=934648

"DustDevil_007" <DustDevil007@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3D56F485-9F28-48B1-BE6E-51AA077EF4D6@xxxxxxxxxxxxxxxx
Keep trying to install updates and above installer 3.1 will not install.
Auto update is turned on. Yesterday there were several updates not
installed. Today, I just get the one message about the MS Win installer
3.1. The shield remains in the taskbar advising me that updates are ready
to be installed, but I keep getting the same response. Any thoughts on
this?? --
Roger A.

.

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