Re: Microsoft Windows Installer 3.1 will not install

Try the following:-

Click Start, select run and type the following (pressing okay after each one):-

net.exe stop wuauserv

regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 MSXML3.dll

net.exe start wuauserv

Try WU again.

If that fails - try manual download

Windows Installer 3.1 Redistributable (v2)
http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en

If that doesn't help - reinstall the ActiveX controls (because they may have become
corrupt):-

Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
Pack 1
http://support.microsoft.com/kb/916259

This articles still mentions the old WU client so see below for the new WU Client 3.0

Note the new WU Client 3.0 - Windows Update Agent:
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe

or for the 64 bit version
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x64.exe


--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"DustDevil_007" <DustDevil007@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4608F3FE-AACA-4842-ABCE-FB92C04D344E@xxxxxxxxxxxxxxxx
| some recent entries in the windowsupdate.log are reproduced below..
|
| 2007-06-30 18:14:57:859 1068 710 EEHndlr FATAL: MSI DLL version is 3.0.
| Version 3.1 is required.
| 2007-06-30 18:14:57:859 1068 710 Agent WARNING: Failed to evaluate Installed
| rule, updateId = {B627A8FF-19CD-45F5-A938-32879DD90123}.100, hr = 80241001
| 2007-06-30 18:15:00:312 1068 710 Handler Attempting to create remote handler
| process as ARMSTRON-8DFD60\Owner in session 0
| 2007-06-30 18:15:00:671 1628 ecc Misc =========== Logging initialized
| (build: 7.0.6000.374, tz: -0500) ===========
| 2007-06-30 18:15:00:671 1628 ecc Misc = Process:
| C:\WINDOWS\system32\wuauclt.exe
| 2007-06-30 18:15:00:671 1628 ecc AUClnt FATAL: Error: 0x80004002. wuauclt
| handler: failed to spawn COM server
| 2007-06-30 18:15:02:078 1068 710 Handler FATAL: 0x80004002: ERROR: Remote
| update handler container process created (PID: 1628), but exited before
| signaling event
| 2007-06-30 18:15:02:078 1068 710 Agent * WARNING: Exit code = 0x80004002
| 2007-06-30 18:15:02:078 1068 710 Agent *********
| 2007-06-30 18:15:02:078 1068 710 Agent ** END ** Agent: Installing
| updates [CallerId = MicrosoftUpdate]
| 2007-06-30 18:15:02:078 1068 710 Agent *************
| 2007-06-30 18:15:02:078 3560 728 COMAPI >>-- RESUMED -- COMAPI: Install
| [ClientId = MicrosoftUpdate]
| 2007-06-30 18:15:02:078 3560 728 COMAPI - Install call failed
| 2007-06-30 18:15:02:078 3560 728 COMAPI - Reboot required = No
| 2007-06-30 18:15:02:078 3560 728 COMAPI - WARNING: Exit code = 0x80240FFF;
| Call error code = 0x80004002
| 2007-06-30 18:15:02:078 3560 728 COMAPI ---------
| 2007-06-30 18:15:02:078 3560 728 COMAPI -- END -- COMAPI: Install
| [ClientId = MicrosoftUpdate]
| 2007-06-30 18:15:02:078 3560 728 COMAPI -------------
| 2007-06-30 18:15:02:078 1068 710 Agent WARNING: WU client failed installing
| updates with error 0x80004002
| 2007-06-30 18:15:02:843 3560 85c COMAPI WARNING: Operation failed due to
| earlier error, hr=80004002
|
| Error code looks to be 0x80004002
| --
| Roger A.
|
|
| "TaurArian [MS-MVP]" wrote:
|
| > We need some more information -
| >
| > On the WU Website, select your history of updates - now click on failed update (red
mark)
| > and see if there is an error code.
| > If there is an error code, write it down and post back or in the alternative, do a
search
| > for the error code.
| >
| > Also - how to view the Update log in Windows:-
| >
| > Click Start, and then click Run.
| > In the Open box, type: %windir%\windowsupdate.log
| > and then click OK.
| >
| > Scroll down towards the bottom for the latest entries to locate the error code(s)
| > associated with the latest failed attempt to download/install. If appropriate copy and
| > paste the error codes into this thread so someone may be able to assist you. On the
other
| > hand, you may be able to find the error code and other suggestions by searching the
| > Newsgroup.
| >
| > Also check Windows folder for file called KB******.log (****** = number of update ie
| > KB896688) and post the contents of the failed update.
| > This may provide further clues as to why the update failed.
| >
| > How to read the Windowsupdate.log file:
| > http://support.microsoft.com/?kbid=902093
| >
| > You cannot install updates that you download from the Windows Update Web site on a
Windows
| > XP-based computer
| > http://support.microsoft.com/?kbid=934648
| >
| > --
| > ====================================
| > TaurArian [MS-MVP] 2005-2007 - Australia
| > ====================================
| > How to make a good post: http://www.dts-l.org/goodpost.htm
| > Defending your machine: http://defendingyourmachine2.blogspot.com/
| > http://taurarian.mvps.org/index.htm
| >
| >
| > "DustDevil_007" <DustDevil007@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > news:3D56F485-9F28-48B1-BE6E-51AA077EF4D6@xxxxxxxxxxxxxxxx
| > | Keep trying to install updates and above installer 3.1 will not install. Auto
| > | update is turned on. Yesterday there were several updates not installed.
| > | Today, I just get the one message about the MS Win installer 3.1. The shield
| > | remains in the taskbar advising me that updates are ready to be installed,
| > | but I keep getting the same response. Any thoughts on this??
| > | --
| > | Roger A.
| >
| >
| >


.

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