Re: Unexpected error (8000ffff) when checking for windows updates

Are your time, date and *time zone* settings correct? Do you reside in UTC +10 time zone?

Did you upgrade to Vista Home Premium? How many GB of RAM does the machine have?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB931678).

In other countries, see http://support.microsoft.com/security > "No-Charge Support...for virus and other security-related" issues in right-hand menu for localized contact information.

For more information about how to contact Microsoft for support issues, visit the International Support Web site: https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

lordy16 wrote:
I'm running Windows Vista Home Premium and am having trouble with checking
for updates via the Windows update app. When i click on check for updates it
does what it's doing for about 30 seconds and then comes back with an
unexpected error (8000FFFF).

I've read through a few other threads on this discussion group and tried a
few of the solutions in there (Stopping the windows update service and
deleting the SoftwareDistribution folder, restarting and trying again) but
it
comes up with the same problem.

When checking to see the latest updates that were installed to see if one of
them could be the problem, I find that the latest update "installed" was
Windows Update Software 7.0.6000.734, so I'm assuming that that is the
problem. All things indicate that this update was installed correctly, so I
don't know why it would not be working.

When checking the WindowsUpdate.log file, it has these lines:

2007-07-01 09:07:04:543 1196 57c AU Triggering AU detection through
DetectNow API
2007-07-01 09:07:04:543 1196 57c AU Triggering Online detection
(interactive) 2007-07-01 09:07:04:543 1196 bc4 AU #############
2007-07-01 09:07:04:543 1196 bc4 AU ## START ## AU: Search for updates
2007-07-01 09:07:04:543 1196 bc4 AU #########
2007-07-01 09:07:04:548 1196 bc4 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {3B8A17EB-3297-4618-9E72-11D90B46F372}]
2007-07-01 09:07:04:548 1196 1ec Agent *************
2007-07-01 09:07:04:548 1196 1ec Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-07-01 09:07:04:548 1196 1ec Agent *********
2007-07-01 09:07:04:548 1196 1ec Agent * Online = Yes; Ignore download
priority = No
2007-07-01 09:07:04:548 1196 1ec Agent * Criteria = "IsInstalled=0 and
DeploymentAction='Installation' or IsPresent=1 and
DeploymentAction='Uninstallation' or IsInstalled=1 and
DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
DeploymentAction='Uninstallation' and RebootRequired=1"
2007-07-01 09:07:04:548 1196 1ec Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-01 09:07:04:548 1196 1ec Setup Checking for agent SelfUpdate
2007-07-01 09:07:04:548 1196 1ec Setup Client version: Core: 7.0.6000.374
Aux: 7.0.6000.374
2007-07-01 09:07:04:873 1196 1ec Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-01 09:07:04:903 1196 1ec Misc Microsoft signed: Yes
2007-07-01 09:07:05:063 1196 1ec Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-01 09:07:05:198 1196 1ec Misc Microsoft signed: Yes
2007-07-01 09:07:05:428 1196 1ec Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2007-07-01 09:07:05:463 1196 1ec Misc Microsoft signed: Yes
2007-07-01 09:07:05:928 1196 1ec Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2007-07-01 09:07:05:933 1196 1ec Misc Microsoft signed: Yes
2007-07-01 09:07:05:938 1196 1ec Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2007-07-01 09:07:05:968 1196 1ec Misc Microsoft signed: Yes
2007-07-01 09:07:06:038 1196 1ec Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2007-07-01 09:07:06:048 1196 1ec Misc Microsoft signed: Yes
2007-07-01 09:07:06:118 1196 1ec Setup Determining whether a new setup
handler needs to be downloaded
2007-07-01 09:07:06:118 1196 1ec Setup SelfUpdate handler is not found. It
will be downloaded
2007-07-01 09:07:06:118 1196 1ec Setup Evaluating applicability of setup
package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374"
2007-07-01 09:07:15:843 1196 1ec Handler FATAL: UH: 0x8000ffff:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2007-07-01 09:07:15:843 1196 1ec Setup WARNING: CBS EvaluateApplicability
returned error, error = 0x8000FFFF
2007-07-01 09:07:15:843 1196 1ec Setup FATAL: Applicability evaluation for
setup package
"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.374" failed,
error = 0x8000FFFF
2007-07-01 09:07:15:843 1196 1ec Setup FATAL: SelfUpdate check failed, err =
0x8000FFFF
2007-07-01 09:07:15:843 1196 1ec Agent * WARNING: Skipping scan,
self-update check returned 0x8000FFFF
2007-07-01 09:07:15:888 1196 1ec Agent * WARNING: Exit code = 0x8000FFFF
2007-07-01 09:07:15:888 1196 1ec Agent *********
2007-07-01 09:07:15:888 1196 1ec Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-07-01 09:07:15:888 1196 1ec Agent *************
2007-07-01 09:07:15:888 1196 1ec Agent WARNING: WU client failed Searching
for update with error 0x8000ffff
2007-07-01 09:07:15:888 1196 614 AU >>## RESUMED ## AU: Search for updates
[CallId = {3B8A17EB-3297-4618-9E72-11D90B46F372}]
2007-07-01 09:07:15:888 1196 614 AU # WARNING: Search callback failed,
result = 0x8000FFFF
2007-07-01 09:07:15:888 1196 614 AU # WARNING: Failed to find updates with
error code 8000FFFF
2007-07-01 09:07:15:888 1196 614 AU #########
2007-07-01 09:07:15:888 1196 614 AU ## END ## AU: Search for updates
[CallId = {3B8A17EB-3297-4618-9E72-11D90B46F372}]
2007-07-01 09:07:15:888 1196 614 AU #############
2007-07-01 09:07:15:888 1196 614 AU AU setting next detection timeout to
2007-07-01 04:07:15
2007-07-01 09:07:20:843 1196 1ec Report REPORT EVENT:
{C737DB3F-EE37-483E-A4EB-93E1E98880C7} 2007-07-01
09:07:15:843+1000 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
8000ffff SelfUpdate Failure Software Synchronization Windows Update Client
failed to detect with error 0x8000ffff.

So something is going wrong when checking for applicability for something, I
have no idea what it could be, so here's to hoping you guys can help :)

.

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