Re: Vista Windows update failure

Thank you very much for the help.

I had tried a manual download before, but just for grins, I did download it
again and give it a shot. Same error, and same situation.

Here's some additional information. The System Event Log shows the
following two errors repeatedly when the installation occurs:

EventID 4375: Windows Servicing failed to complete the process of setting
package KB931768 (Security Update) into Install Requested(Install Requested)
state
and
EventID 4385: Windows Servicing failed to complete the process of changing
update 931768-17_RTM_PACKAGE from package KB931768(Security Update) into
Staged(Staged) state

The link regarding the patching problem seems to address a condition that
occurs after the patch is installed. Since I'm having trouble getting it
installed at this time, I don't think it applies to this situation yet. Do
you? Additionally, I have not moved the location of the Temporary Internet
Files.

Hope this helps. Please let me know if anyone has any more ideas.

Thanks in advance for your help.









"TaurArian" wrote:

Perhaps a manual download:
http://www.microsoft.com/downloads/details.aspx?familyid=0C65FAD3-BAAE-46C4-B453-84CF28B15F50&displaylang=en

See:
http://grandstreamdreams.blogspot.com/2007/05/ie7-ms-kb931768-patching-problem.html


"Bootstrap" wrote:

Thank you very much for your response.

I have followed your instructions to remove the Datastore and Downloads
directories from the SoftwareDistribution folder, and then restarted the
"Windows Update" service. At that time, the update history was blank. Then
I clicked on "Check online for Windows Updates" and 5 updates were available.
I elected to download and install them after noticing that 931768 was not
among them.

Four of them installed properly. However, 933566 failed with an 80070002
error code.

Minutes later, Windows Update detected that 931768 was necessary, and I
attempted installation along with the Visual Studio 2005 Service Pack 1
Update.

VS2005SP1 Update installed correctly. But, alas, 931768 failed with
80070002 error code.

Thanks again for your quick response. Please let me know if you have any
other ideas, or need additional information. It's strange that only these
two updates fail similarly.

?????????



"TaurArian [MS-MVP]" wrote:

You receive a "0x80070002" or "0x80070003" error code after you download an update from
Windows Update, from Microsoft Update, or from Windows Server Update Services
http://support.microsoft.com/kb/910336/en-us

1. Stop the Windows Update service (make sure you are logged on as an Administrator)

Start button || Control Panel ||System and Maintenance ||Administrative Tools
Double-click Services
(Provide the Administrator password or confirmation if prompted to do so.)
Right-click the Windows Update service and click Stop.

2. Click Start, type %windir% in the Start Search box, and then press ENTER.

Locate and open the SoftwareDistribution folder.
Clear the contents of the DataStore folder and the Downloads folder.

3. Start the Windows Update service

Start button || Control Panel ||System and Maintenance ||Administrative Tools
Double-click Services
(Provide the Administrator password or confirmation if prompted to do so.)
Right-click the Windows Update service and click Stop.

This procedure will erase your history on the Windows Update Site.

You can check which updates are installed on your computer by -

Start button || Control Panel || Programs
Under Programs and Features - click View installed updates.


--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com.sg/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp
Defending your machine: http://defendingyourmachine2.blogspot.com/


"Bootstrap" <Bootstrap@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:AA2D6B84-8DF8-4E39-8B36-7F7FE20E7870@xxxxxxxxxxxxxxxx
| Here are excerpts of my logs regarding the error:
|
| Windowsupdate.log:
| 2007-06-12 13:40:46:932 3184 fe0 Misc =========== Logging initialized
| (build: 7.0.6000.374, tz: -0700) ===========
| 2007-06-12 13:40:46:932 3184 fe0 Misc = Process:
| C:\Windows\system32\wuauclt.exe
| 2007-06-12 13:40:46:932 3184 fe0 Misc = Module:
| C:\Windows\system32\wuaueng.dll
| 2007-06-12 13:40:46:929 3184 fe0 Handler :::::::::::::
| 2007-06-12 13:40:46:932 3184 fe0 Handler :: START :: Handler: CBS Install
| 2007-06-12 13:40:46:932 3184 fe0 Handler :::::::::
| 2007-06-12 13:40:46:953 3184 fe0 Handler Starting install of CBS update
| 2F9F3A3F-97D0-4900-A3F3-0CFCBD3F044A
| 2007-06-12 13:40:46:972 3184 fe0 Handler CBS package identity:
| Package_for_KB931768~31bf3856ad364e35~x86~~6.0.1.5
| 2007-06-12 13:40:47:379 3184 fe0 Handler Installing self-contained with
|
source=C:\Windows\SoftwareDistribution\Download\977ba64754ec80b6484efeacc67240b8\Windows6.0-KB931768-x86.cab,
|
workingdir=C:\Windows\SoftwareDistribution\Download\977ba64754ec80b6484efeacc67240b8\inst
| 2007-06-12 13:42:40:260 3184 908 Handler FATAL: CBS called Error with
| 0x80070002,
| 2007-06-12 13:42:43:412 3184 fe0 Handler FATAL: Completed install of CBS
| update with type=0, requiresReboot=0, installerError=1, hr=0x80070002
| 2007-06-12 13:42:43:421 3184 fe0 Handler :::::::::
| 2007-06-12 13:42:43:422 3184 fe0 Handler :: END :: Handler: CBS Install
|
|
|
| CBS.LOG:
|
|
| 2007-06-12 13:41:21, Info CSI 00000004 Servicing
| Namespace
|
[wcm://Microsoft-Windows-IE-ClientNetworkProtocolImplementation?version=6.0.6000.16448&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers]
|
| 2007-06-12 13:41:22, Error CSI 00000001 (F) 80220008
| [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8 #2042# from
| CRegHand::GetValue(item = ProxyEnable, type = 11 (0x0000000b), legacyType =
| REG_DWORD, legacyFormat = (null), value = {l:0 b:})
| [gle=0x80004005]
| 2007-06-12 13:41:22, Error CSI 00000002 (F) 80220008
| [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8 #2041# from
| CWcmScalarInstanceCore::GetCurrentValue(options = 393216 (0x00060000), status
| = 1, value = { type: 11 (0x0000000b), bytes ( 0 ): })
| [gle=0x80004005]
| 2007-06-12 13:41:22, Info CSI 00000005 Failed to
| validate the default of setting 'HKLMProxyEnable', with hr 80220008
| [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8
|
| 2007-06-12 13:41:22, Info CSI 00000006 failed [hr =
| 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8]
|
| 2007-06-12 13:41:22, Error CSI 00000007 (F) 80220008
| [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8 #3# from
| CSmiPrimitiveInstaller::ProcessComponent(fromComp = { name:
| Microsoft-Windows-IE-ClientNetworkProtocolImplementation, ver:
| 6.0.6000.16386, lang: neutral, arch: x86, pkt: 31bf3856ad364e35, verSc:
| nonSxS }, toComp = { name:
| Microsoft-Windows-IE-ClientNetworkProtocolImplementation, ver:
| 6.0.6000.16448, lang: neutral, arch: x86, pkt: 31bf3856ad364e35, verSc:
| nonSxS })
| [gle=0x80004005]
| 2007-06-12 13:41:22, Info CSI 00000028 SMI Primitive
| installer failed.
|
| 2007-06-12 13:41:22, Error CSI 00000029 (F) c0150025
| [Error,Facility=FACILITY_SXS_ERROR_CODE,Code=37 (0x0025)] #13446# from
| CSettingsInstaller::ProcessComponentChange(...)
| 2007-06-12 13:41:22, Error CSI
| 0000002a@2007/6/12:20:41:22.925 (F)
| d:\vistartm\base\wcp\primitiveinstallers\settingsinstaller.cpp(512): Error
| c0150025 [Error,Facility=FACILITY_SXS_ERROR_CODE,Code=37 (0x0025)] originated
| in function CSettingsInstaller::ProcessComponentChange expression: (null)
| [gle=0x80004005]
| 2007-06-12 13:42:05, Error CSI 0000002b (F) c0150025
| [Error,Facility=FACILITY_SXS_ERROR_CODE,Code=37 (0x0025)] #13017# from
| PrimitiveInstaller::CCoordinator::ProcessChange(Change 6.0.6000.16386 ->
| 6.0.6000.16448 for Microsoft-Windows-IE-ClientNetworkProtocolImplementation,
| pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1
| nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName
| neutral, PublicKey neutral)
| 2007-06-12 13:42:05, Info CSI 00000008 SMI Primitive
| Installer [done]
|
| 2007-06-12 13:42:05, Error CSI 0000002c (F) c0150025
| [Error,Facility=FACILITY_SXS_ERROR_CODE,Code=37 (0x0025)] #10458# from
| CCSDirectTransaction::PerformChangeAnalysis(...)
| 2007-06-12 13:42:05, Error CSI 0000002d (F) c0150025
| [Error,Facility=FACILITY_SXS_ERROR_CODE,Code=37 (0x0025)] #10457# from
| CCSDirectTransaction::PrepareForCommit(...)
| 2007-06-12 13:42:05, Error CSI 0000002e (F) c0150025
| [Error,Facility=FACILITY_SXS_ERROR_CODE,Code=37 (0x0025)] #10456# from
| CCSDirectTransaction::ExamineTransaction(...)
| 2007-06-12 13:42:05, Error CSI 0000002f (F) c0150025
| [Error,Facility=FACILITY_SXS_ERROR_CODE,Code=37 (0x0025)] #10455# from
| CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)
| 2007-06-12 13:42:05, Error CSI
| 00000030@2007/6/12:20:42:05.582 (F)
| d:\vistartm\base\wcp\sil\fs_buffered.cpp(365): Error
| STATUS_OBJECT_NAME_NOT_FOUND originated in function
| Windows::Rtl::SystemImplementation::CBufferedFileSystemProvider::SysDeleteFile
expression: (null)
| [gle=0x80004005]
| 2007-06-12 13:42:40, Error CSI 00000031 (F)
| STATUS_OBJECT_NAME_NOT_FOUND #211719# from
| Windows::Rtl::SystemImplementation::CDirectory::DeleteExistingFile(...)
| 2007-06-12 13:42:40, Error CSI 00000032 (F)
| STATUS_OBJECT_NAME_NOT_FOUND #211718# from
|
Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::DeleteExistingFile(flags
| = 0, oa = @0x24eecf8->SIL_OBJECT_ATTRIBUTES {s:20;
|
on:"x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_6.0.6000.16386_none_ffb23181a4e80112.manifest";
a:(OBJ_CASE_INSENSITIVE)}, disp = (null))
|
| 2007-06-12 13:42:40, Error CSI 00000033 (F)
| STATUS_OBJECT_NAME_NOT_FOUND #211714# from
| PrimitiveInstaller::CBackupFileCreator::ProcessComponentChange(...)
| 2007-06-12 13:42:40, Error CSI 00000034 (F)
| STATUS_OBJECT_NAME_NOT_FOUND #211713# from
| PrimitiveInstaller::CCoordinator::ProcessChange(Change 6.0.6000.16386 ->
| 6.0.6000.16448 for Microsoft-Windows-IE-ClientNetworkProtocolImplementation,
| pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1
| nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName
| neutral, PublicKey neutral)
| 2007-06-12 13:42:40, Info CSI 00000009 SMI Primitive
| Installer [done]
|
| 2007-06-12 13:42:40, Error CSI 00000035 (F)
| STATUS_OBJECT_NAME_NOT_FOUND #211594# from
| CCSDirectTransaction::PerformChangeAnalysis(...)
| 2007-06-12 13:42:40, Error CSI 00000036 (F)
| STATUS_OBJECT_NAME_NOT_FOUND #211593# from
| CCSDirectTransaction::PrepareForCommit(...)
| 2007-06-12 13:42:40, Error CSI 00000037 (F)
| STATUS_OBJECT_NAME_NOT_FOUND #211592# from
| CCSDirectTransaction::GenerateComponentChangeList(...)
| 2007-06-12 13:42:40, Error CSI 00000038 (F)
| STATUS_OBJECT_NAME_NOT_FOUND #211591# from
| Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)
| 2007-06-12 13:42:40, Error CSI 00000039 (F)
| HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) #10104# from
| Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)
| 2007-06-12 13:42:40, Error CSI 0000003a (F)
| HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) #9830# from
| Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 102
| (0x00000066), pSink = NULL, disp = 0)
| 2007-06-12 13:42:40, Error CSI 0000003b (F)
| HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) #9829# 108475841 us from
| Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags =
| 0x00000066, pSink = NULL, disp = 0)
|
| 2007-06-12 13:42:40, Error CBS Exec: Failed to commit CSI
| transaction to execute changes. hr: 0x80070002
| 2007-06-12 13:42:40, Info CSI
| 0000003c@2007/6/12:20:42:40.258 CSI Transaction @0x40c2b0 destroyed
| 2007-06-12 13:42:43, Info CBS Exec: Processing complete.
| Session: 29863217:4101115717, Package:
| Package_for_KB931768~31bf3856ad364e35~x86~~6.0.1.5, hr: 0x80070002
|
| Notice the inability to locate a file on the D: drive that does not exist.
| Does this look familiar to anyone?
|
| Microsoft, help please?
| Updates continue to fail....
|
|
|
|
| "Bootstrap" wrote:
|
| > I have the same situation. I've followed the instructions in KB article
| > 910336 many times without success. Can anyone help?
| >
| >
| > "skypapa" wrote:
| >
| > > KB931768 and KB905866 and they won't install after downloading.
| > > Error codes 80070002 and 800B0100 respectively.
| > > Any ideas?
| > > Thanks,



.