RE: Error number: 0x800A1391

The following information has helped people troubleshoot problems reported to
Microsoft Product Support.

1) Disable the Firewall

2) We may be able to resolve this issue by adding
http://Windowsupdate.microsoft.com
http://V4.Windowsupdate.microsoft.com
https://v4.Windowsupdate.microsoft.com (Note: The https is correct)
http://Download.Windowsupdate.com
to the trusted sites list in the Internet Options.
To access the Exceptions settings.
1. Open Internet Explorer
2. Click Tools / Internet Options
3. Click the Security Tab
4. Click on the Trusted Sites Icon
5. Click on the Sites button
6. Unselect the check box "Require server verification (https:)for all sites
in this zone"
7. Add all 4 sites listed above

3) This issue may be resolved by adding the Windows Update sites to the
exceptions list in the Internet Options Proxy Settings.
To access the Exceptions settings.
1. Open Internet Explorer
2. Click Tools / Internet Options
3. Click the Connections Tab / LAN Settings
4. Click the Advanced Button and add
windowsupdate.microsoft.com;
v4.windowsupdate.microsoft.com;
download.windowsupdate.com to the
exceptions list.

--
Gistcheckin


"Queen4111" wrote:

16 Jun 07

These directions did NOT work. What else can I do to correct this?
Thanks.
Q

While the Windows Update Web site is loading, you receive Initialization
Error 0x800A1391 Last updated : 10/21/2005 Print | Close


Problem description
When you try to access the Windows Update site you receive error 0x800A1391.

Applicable operating systems and products

Windows 2000

Windows XP

Windows Server 2003

Resolutions
1. Add the following Trusted Sites:
Start Internet Explorer.
On the Tools menu, click Internet Options.
Click the Security tab.
Click the Trusted sites icon.
Click the Sites button.
Clear the Require server verification (https:) for all sites in this zone
check box.
Use the Add button next to the Add this Web site to the zone box to add the
following sites:
http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.com

Click OK.


.