Re: Updates Severely Damaged PC
- From: "PA Bear" <PABearMVP@xxxxxxxxx>
- Date: Thu, 14 Jun 2007 18:55:58 -0400
Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB931678).
In other countries, see http://support.microsoft.com/security > "No-Charge Support...for virus and other security-related" issues in right-hand menu for localized contact information.
For more information about how to contact Microsoft for support issues, visit the International Support Web site: https://support.microsoft.com/common/international.aspx
Submit an online request to obtain a Microsoft hotfix:
http://support.microsoft.com/kb/935195
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
HTM wrote:
I am running Windows XP Pro SP2 and IE 7. Yesterday I downloaded and
installed via Automatic Updates the latest IE 7 security update and three
other KB??? updates (I am on my work computer). After rebooting from the
updates I have the following problems:
Cannot copy and paste anything in any capacity
Active windows do not show in taskbar
Inactive windows do not show in taskbar
System restore will not even open
Antivirus software (Trend-Micro) will not load
No on-line virus scan will function
Web pages do not display properly
Cannot download bank info into Quicken
Windows Update page is blank
Lost sound card entirely
Cannot rearrange quicklaunch icons
Cannot rearrange desktop icons
Windows Installer no longer functions at all
At first, IE 7 would not even open but reinstalling it solved that problem.
.
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