Re: Security Update problems

The most common cause of this problem with Office upates is when a registry
cleaner has been used.

Have you used one lately?

Office 2003 Update fails to install with error 0x80070643
http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=42&ln=en&IsMu=False
You receive error 0x80070643 when you are installing Office 2003 Updates.
Updates fail to install because ose service is disabled or cannot be started.
Applicable Office versions: Office 2003

or

0x80070643 Error
If you've recently used a registry cleaner then follow Peter Foldes Advice:-

Use the following fix below. Please post back with result

1st Rename Office subkeys

Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.

1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0

4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.

2nd. Detect and Repair Office 2003

1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click
Change.
5. Insert the correct version of CD when it requires.
6. Select "Reinstall and Repair" and click Next.
7. Select "Detect and Repair errors in my Office installation".
8. Click Install and wait the process to end.


3rd. Install the Updates
--
Peter




"Aidan" wrote:

Portion of update log attached

Regards

2007-06-02 09:16:49:093 888 948 Report REPORT EVENT:
{C1D8AAC5-DDF5-498B-9FBF-D7B96FE8BD35} 2007-06-02
09:16:44:093+0100 1 182 101 {11F636B3-EAE0-48B1-891C-65027EA9B81F} 100 80070643 AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070643: Security Update for Office 2003 (KB934180).
2007-06-02 09:16:50:390 888 b58 AU Triggering Offline detection
(non-interactive)
2007-06-02 09:16:50:406 888 9f8 AU #############
2007-06-02 09:16:50:406 888 9f8 AU ## START ## AU: Search for updates
2007-06-02 09:16:50:406 888 9f8 AU #########
2007-06-02 09:16:50:406 888 9f8 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {3028E993-B563-4E14-A0A1-7D8C7709FC62}]
2007-06-02 09:16:50:406 888 948 Agent *************
2007-06-02 09:16:50:406 888 948 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-06-02 09:16:50:406 888 948 Agent *********
2007-06-02 09:16:50:406 888 948 Agent * Online = No; Ignore download
priority = No
2007-06-02 09:16:50:406 888 948 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2007-06-02 09:16:50:406 888 948 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-02 09:16:50:453 348 88c CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2007-06-02 09:16:50:500 888 9f8 AU AU received handle event
2007-06-02 09:17:34:218 888 948 Agent * Added update
{A9C75244-D86E-449C-8341-3E434EFEAB8C}.100 to search result
2007-06-02 09:17:34:218 888 948 Agent * Added update
{64BD4980-C696-4A11-83AA-096EA5C1E037}.100 to search result
2007-06-02 09:17:34:218 888 948 Agent * Added update
{11F636B3-EAE0-48B1-891C-65027EA9B81F}.100 to search result
2007-06-02 09:17:34:218 888 948 Agent * Found 3 updates and 27 categories
in search; evaluated appl. rules of 678 out of 1085 deployed entities
2007-06-02 09:17:34:296 888 948 Agent *********
2007-06-02 09:17:34:296 888 948 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-06-02 09:17:34:296 888 948 Agent *************
2007-06-02 09:17:34:296 888 674 AU >>## RESUMED ## AU: Search for updates
[CallId = {3028E993-B563-4E14-A0A1-7D8C7709FC62}]
2007-06-02 09:17:34:296 888 674 AU # 3 updates detected
2007-06-02 09:17:34:296 888 674 AU #########
2007-06-02 09:17:34:296 888 674 AU ## END ## AU: Search for updates
[CallId = {3028E993-B563-4E14-A0A1-7D8C7709FC62}]
2007-06-02 09:17:34:296 888 674 AU #############
2007-06-02 09:17:34:296 888 674 AU Setting AU scheduled install time to
2007-06-03 02:00:00
2007-06-02 09:17:34:296 888 674 AU Auto-approving update for download,
updateId = {A9C75244-D86E-449C-8341-3E434EFEAB8C}.100, ForUx=0, IsOwnerUx=0,
HasDeadline=0, IsMinor=0
2007-06-02 09:17:34:296 888 674 AU Auto-approving update for download,
updateId = {64BD4980-C696-4A11-83AA-096EA5C1E037}.100, ForUx=0, IsOwnerUx=0,
HasDeadline=0, IsMinor=0
2007-06-02 09:17:34:296 888 674 AU Auto-approving update for download,
updateId = {11F636B3-EAE0-48B1-891C-65027EA9B81F}.100, ForUx=0, IsOwnerUx=0,
HasDeadline=0, IsMinor=0
2007-06-02 09:17:34:296 888 674 AU Auto-approved 3 update(s) for download
(NOT for Ux)
2007-06-02 09:17:34:296 888 674 AU #############
2007-06-02 09:17:34:296 888 674 AU ## START ## AU: Download updates
2007-06-02 09:17:34:296 888 674 AU #########
2007-06-02 09:17:34:296 888 674 AU # Approved updates = 3
2007-06-02 09:17:34:312 888 674 AU AU initiated download, updateId =
{A9C75244-D86E-449C-8341-3E434EFEAB8C}.100, callId =
{93557F19-C3FF-473C-B93B-EC8BF814D2D8}
2007-06-02 09:17:34:312 888 674 AU AU initiated download, updateId =
{64BD4980-C696-4A11-83AA-096EA5C1E037}.100, callId =
{D94EF4C1-BF2A-43C2-A96E-84FEBA6D77A8}
2007-06-02 09:17:34:359 888 948 DnldMgr *************
2007-06-02 09:17:34:359 888 948 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2007-06-02 09:17:34:359 888 948 DnldMgr *********
2007-06-02 09:17:34:359 888 948 DnldMgr * Call ID =
{93557F19-C3FF-473C-B93B-EC8BF814D2D8}
2007-06-02 09:17:34:359 888 948 DnldMgr * Priority = 2, Interactive = 0,
Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-02 09:17:34:359 888 948 DnldMgr * Updates to download = 1
2007-06-02 09:17:34:359 888 948 Agent * Title = Security Update for
Excel 2003 (KB933666)
2007-06-02 09:17:34:359 888 948 Agent * UpdateId =
{A9C75244-D86E-449C-8341-3E434EFEAB8C}.100
2007-06-02 09:17:34:359 888 948 Agent * Bundles 1 updates:
2007-06-02 09:17:34:359 888 948 Agent *
{9D777187-D961-4F6C-8FDB-639F16659BEC}.100
2007-06-02 09:17:34:359 888 674 AU AU initiated download, updateId =
{11F636B3-EAE0-48B1-891C-65027EA9B81F}.100, callId =
{5F132226-962A-4621-9509-8EE64F851C2E}
2007-06-02 09:17:34:359 888 674 AU Setting AU scheduled install time to
2007-06-03 02:00:00
2007-06-02 09:17:34:359 888 674 AU AU setting pending client directive to
'Download Progress'
2007-06-02 09:17:34:359 888 948 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2007-06-02 09:17:34:359 888 948 DnldMgr Contacting regulation server for 3
updates.
2007-06-02 09:17:34:359 888 674 AU # Pending download calls = 3
2007-06-02 09:17:34:359 888 674 AU <<## SUBMITTED ## AU: Download updates
2007-06-02 09:17:34:359 888 948 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2007-06-02 09:17:34:390 888 948 Misc Microsoft signed: Yes
2007-06-02 09:17:34:390 888 948 DnldMgr Regulation server path:
http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2007-06-02 09:17:34:875 888 948 DnldMgr * Regulation call complete.
0x00000000
2007-06-02 09:17:34:875 888 948 DnldMgr *********** DnldMgr: New download
job [UpdateId = {9D777187-D961-4F6C-8FDB-639F16659BEC}.100] ***********
2007-06-02 09:17:34:875 888 948 DnldMgr * Queueing update for download
handler request generation.
2007-06-02 09:17:34:875 888 948 DnldMgr Generating download request for
update {9D777187-D961-4F6C-8FDB-639F16659BEC}.100
2007-06-02 09:17:35:609 888 948 Handler MSP download: file EXCEL.CAB
already exists in sandbox directory
(C:\WINDOWS\SoftwareDistribution\Download\1ef9c0d127b4676d21a19bfdc56a7708)
2007-06-02 09:17:35:656 888 948 DnldMgr *********** DnldMgr: New download
job [UpdateId = {9D777187-D961-4F6C-8FDB-639F16659BEC}.100] ***********
2007-06-02 09:17:35:656 888 948 DnldMgr * All files for update were
already downloaded and are valid.
2007-06-02 09:17:35:703 888 674 AU >>## RESUMED ## AU: Download update
[UpdateId = {A9C75244-D86E-449C-8341-3E434EFEAB8C}, succeeded]
2007-06-02 09:17:35:703 888 674 AU Setting AU scheduled install time to
2007-06-03 02:00:00
2007-06-02 09:17:35:703 888 948 Agent *********
2007-06-02 09:17:35:703 888 948 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2007-06-02 09:17:35:703 888 948 Agent *************
2007-06-02 09:17:35:703 888 948 DnldMgr *************
2007-06-02 09:17:35:703 888 948 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2007-06-02 09:17:35:703 888 948 DnldMgr *********
2007-06-02 09:17:35:703 888 948 DnldMgr * Call ID =
{D94EF4C1-BF2A-43C2-A96E-84FEBA6D77A8}
2007-06-02 09:17:35:703 888 948 DnldMgr * Priority = 2, Interactive = 0,
Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-02 09:17:35:703 888 948 DnldMgr * Updates to download = 1
2007-06-02 09:17:35:703 888 948 Agent * Title = Security Update for
Word 2003 (KB934181)
2007-06-02 09:17:35:703 888 948 Agent * UpdateId =
{64BD4980-C696-4A11-83AA-096EA5C1E037}.100
2007-06-02 09:17:35:703 888 948 Agent * Bundles 1 updates:
2007-06-02 09:17:35:703 888 948 Agent *
{FAE39EDA-565D-4D8E-8A3E-ECFF653683CE}.100
2007-06-02 09:17:35:703 888 948 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2007-06-02 09:17:35:703 888 948 DnldMgr * Regulation call complete.
0x00000000
2007-06-02 09:17:35:703 888 948 DnldMgr *********** DnldMgr: New download
job [UpdateId = {FAE39EDA-565D-4D8E-8A3E-ECFF653683CE}.100] ***********
2007-06-02 09:17:35:703 888 948 DnldMgr * Queueing update for download
handler request generation.
2007-06-02 09:17:35:703 888 948 DnldMgr Generating download request for
update {FAE39EDA-565D-4D8E-8A3E-ECFF653683CE}.100
2007-06-02 09:17:36:312 888 948 Handler MSP download: file WINWORD.CAB
already exists in sandbox directory
(C:\WINDOWS\SoftwareDistribution\Download\7e6d3b71ce289c954255678645d11495)
2007-06-02 09:17:36:375 888 948 DnldMgr *********** DnldMgr: New download
job [UpdateId = {FAE39EDA-565D-4D8E-8A3E-ECFF653683CE}.100] ***********
2007-06-02 09:17:36:375 888 948 DnldMgr * All files for update were
already downloaded and are valid.
2007-06-02 09:17:36:375 888 674 AU >>## RESUMED ## AU: Download update
[UpdateId = {64BD4980-C696-4A11-83AA-096EA5C1E037}, succeeded]
2007-06-02 09:17:36:375 888 674 AU Setting AU scheduled install time to
2007-06-03 02:00:00
2007-06-02 09:17:36:375 888 948 Agent *********
2007-06-02 09:17:36:375 888 948 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2007-06-02 09:17:36:375 888 948 Agent *************
2007-06-02 09:17:36:421 888 948 DnldMgr *************
2007-06-02 09:17:36:421 888 948 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2007-06-02 09:17:36:421 888 948 DnldMgr *********
2007-06-02 09:17:36:421 888 948 DnldMgr * Call ID =
{5F132226-962A-4621-9509-8EE64F851C2E}
2007-06-02 09:17:36:421 888 948 DnldMgr * Priority = 2, Interactive = 0,
Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-02 09:17:36:421 888 948 DnldMgr * Updates to download = 1
2007-06-02 09:17:36:421 888 948 Agent * Title = Security Update for
Office 2003 (KB934180)
2007-06-02 09:17:36:421 888 948 Agent * UpdateId =
{11F636B3-EAE0-48B1-891C-65027EA9B81F}.100
2007-06-02 09:17:36:421 888 948 Agent * Bundles 1 updates:
2007-06-02 09:17:36:421 888 948 Agent *
{4423C59A-5AF5-4FA0-B6B0-AA8193132525}.100
2007-06-02 09:17:36:421 888 948 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2007-06-02 09:17:36:437 888 948 DnldMgr * Regulation call complete.
0x00000000
2007-06-02 09:17:36:437 888 948 DnldMgr *********** DnldMgr: New download
job [UpdateId = {4423C59A-5AF5-4FA0-B6B0-AA8193132525}.100] ***********
2007-06-02 09:17:36:437 888 948 DnldMgr * Queueing update for download
handler request generation.
2007-06-02 09:17:36:437 888 948 DnldMgr Generating download request for
update {4423C59A-5AF5-4FA0-B6B0-AA8193132525}.100
2007-06-02 09:17:37:109 888 948 Handler MSP download: file MSO.CAB already
exists in sandbox directory
(C:\WINDOWS\SoftwareDistribution\Download\466f82a4346fa42a35e5505fe8752428)
2007-06-02 09:17:37:156 888 948 DnldMgr *********** DnldMgr: New download
job [UpdateId = {4423C59A-5AF5-4FA0-B6B0-AA8193132525}.100] ***********
2007-06-02 09:17:37:171 888 948 DnldMgr * All files for update were
already downloaded and are valid.
2007-06-02 09:17:37:171 888 674 AU >>## RESUMED ## AU: Download update
[UpdateId = {11F636B3-EAE0-48B1-891C-65027EA9B81F}, succeeded]
2007-06-02 09:17:37:171 888 674 AU #########
2007-06-02 09:17:37:171 888 674 AU ## END ## AU: Download updates
2007-06-02 09:17:37:171 888 674 AU #############
2007-06-02 09:17:37:171 888 674 AU Setting AU scheduled install time to
2007-06-03 02:00:00
2007-06-02 09:17:37:171 888 948 Agent *********
2007-06-02 09:17:37:171 888 948 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2007-06-02 09:17:37:171 888 948 Agent *************
2007-06-02 09:17:37:171 888 674 AU AU setting pending client directive to
'Install Approval'
2007-06-02 09:17:40:703 888 948 Report REPORT EVENT:
{6DE42BAA-F969-4987-A527-F7A6F56F166F} 2007-06-02
09:17:35:703+0100 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ‎03 ‎June ‎2007 at 03:00: - Security Update for Excel 2003
(KB933666)
2007-06-02 09:17:40:703 888 948 Report REPORT EVENT:
{E3FF129D-7C50-4CD3-873D-A1F11137C9C8} 2007-06-02
09:17:36:390+0100 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ‎03 ‎June ‎2007 at 03:00: - Security Update for Excel 2003
(KB933666) - Security Update for Word 2003 (KB934181)
2007-06-02 09:17:40:703 888 948 Report REPORT EVENT:
{36D9CD1C-B21B-471A-88D2-6F508346E9A6} 2007-06-02
09:17:37:171+0100 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ‎03 ‎June ‎2007 at 03:00: - Security Update for Excel 2003
(KB933666) - Security Update for Word 2003 (KB934181) - Security Update for
Office 2003 (KB934180)
2007-06-02 09:17:49:375 888 9f8 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2007-06-02 09:17:49:437 1516 c48 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: +0100) ===========
2007-06-02 09:17:49:437 1516 c48 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-06-02 09:17:49:437 1516 c48 AUClnt Launched Client UI process
2007-06-02 09:17:49:484 1516 c48 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: +0100) ===========
2007-06-02 09:17:49:484 1516 c48 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-06-02 09:17:49:484 1516 c48 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2007-06-02 09:17:49:484 1516 c48 CltUI AU client got new directive =
'Install Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2007-06-02 09

"TaurArian [MS-MVP]" wrote:

Just cut and paste the part where the updates are failing and the error codes (towards the
end).
K

--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com.sg/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp
Defending your machine: http://defendingyourmachine2.blogspot.com/


"Aidan" <Aidan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8854C2F6-347F-4A4A-A540-C393173AF9BB@xxxxxxxxxxxxxxxx
| Every time I start my computer three security updates are downloaded.
|
| They are KB933666, KB934180 and KB934181.
|
| No matter what I do they fail to install and then download again and ask to
| be installed. I have copied the update log to my desktop and can cut and
| paste it here but it is a lengthy log.
|
| Can anyone help if I post it here?
|
| Regards



.

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