Re: 0x80190197 Issues running MS Update

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

You'll see I was replying to Shankomatic, not you.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Carey Baptist Grammar School wrote:
PA Bear,

Yes I did. I downloaded the latest version from the kb and applied it.

"PA Bear" wrote:

Did you also (re)install v3 of 927891?
--
~PA Bear

Shankomatic wrote:
Same thing. It never became a problem until after the new Update Agent
installed that pointed to V7.

"PA Bear" wrote:

Courtesy of MVP Emeritus Ottmar Freudenberger:

1. First install the newly released 'standalone' version of Windows
Update
Agent 3.0, v7.0.6000.374
http://support.microsoft.com/kb/932494

Direct Download links:

x86-based versions of Windows (most users)
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/windowsupdateagent30-x86.exe

x64-based versions of Windows
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/windowsupdateagent30-x64.exe

Itanium-based versions of Windows
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/windowsupdateagent30-ia64.exe

2. Now (re)install this (updated) fix:
http://support.microsoft.com/kb/927891

3. Reboot.

4. Change the default back to Microsoft Update and see if the behavior
persists now.

The MS update team believes that this solves all three svchost problems
that folks have been experiencing. See
http://blogs.technet.com/wsus/archive/2007/05/15/srvhost-msi-issue-follow-up.aspx
and http://blogs.technet.com/wsus/archive/2007/04/28/update-on.aspx

Also see
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1071
(First try the steps posted May 4th at the beginning of the article.)

Workaround: Change the default from Microsoft Update to Windows Update:
Go
to Microsoft Update > Click on Change Settings in left pane > Scroll to
bottom of page > To Stop Using Microsoft Update > Disable Microsoft
Update
software and let me use Windows Update only (check). cf.
http://support.microsoft.com/kb/901037

With Windows Update as your default, you will need to check in at Office
Update to keep your Office applications fully patched:
http://office.microsoft.com/en-us/downloads/maincatalog.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Carey Baptist Grammar School wrote:
Shankomatic,

I turned off Microsoft Update through the website as suggested. I then
ran
Windows Update and it works!

So this is the scenario - I have 1x M500 Notebook and 2x M300 notebooks
(I
have many more but this is what I'm using to test with).

On Both M300's I have this same problem. Disable MS Update and run
Windows
Update and it works fine.

On the M500 MS Update works fine....

I'm very confused...

"Shankomatic" wrote:

We have ran accross this problem as well. We investigated the problem
with a sniffer, and it looks like our Proxy server is requesting
authentication, but the Microsoft Update page never sends that request
back to the client to authenticate.

If we turn off Microsoft Updates and run "Windows Updates" it will
authenticate fine. This problem started after the client began
updating
with a new WSUS 3 server.


"Carey Baptist Grammar School" wrote:

927When running Microsoft Update and after clicking on Custom or
Express
I
receive the error:

"The website has encountered a problem and cannot display the page you
are
trying to view. The options provided below might help you solve the
problem."

[Error Number: 0x80190197]

The computer is a Toshiba Portege M300 running XP SP2, in a domain
active
directory environment. It is behind an ISA Firewall Proxy but neither
microsoft nor windows updates are blocked. I am either to get them on
other computers using the same account.

I have tried:
net stop wuauserv
proxycfg -d
rmdir /q /s softwaredistribution
net start wuauserv

I have also removed the update controls from c:\windows\downloaded
program
files. I have removed windows installer 3.

Hotfix KB927891 has been removed. I have confirmed this problem does
seem
to be happening on more than 1 M300.

Any help would be appreciated!

.

Relevant Pages