Re: error Number: 0x800CCC0E
- From: DominiekC <DominiekC@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 6 May 2007 09:01:01 -0700
Dear All,
I have the same issue when we switch between users : the first user after a
reboot is able to use OE, but after a user switch they are unable to
send/receive mail.
I did an uninstall of Norton Internet Security 2006 and the issue was gone.
I re-installed Norton Internet Security 2006 (and run the Symantec "Live
Updates") and the issue recurs.
So for me it is clear that it is related to the Norton software.
If the issue occurs, using a TelNet session I discovered that no service is
listening to port 110 or 25 ... They are blocked !
I've opened a service call by Symantec and I'm waiting for their reply.
Best regards,
Dominiek
"Carole" wrote:
Sorry for all the typos. I was afraid I was going to time out and typed too.
fast. Let me know how things go. I'm still not 100% convinced that Norton
is causing this to happen. It still doesn't make sense to me why the problem
didn't go away when I tried to uninstall the patches without having to do a
System Restore. If there's a compatibility issue, then I would think simply
uninstalling the patches would have worked. Others have said that
uninstalling Norton has worked as well. I never tried that.
"Carole" wrote:
I just recently learned that you can reinstall the updates, but you have to
make sure that your antivirus program is turned off. Make sure that you
don't have Automatic Updates turned on. Go to the Security Center and turn
off Automatic Updates. Choose the option where Windows "notifies" you before
installing updates. If you had the Automatic feature truned on, it maybe
aleady too late and the patches may already have downloaded to your computer.
If this is the case uninstall the patches using Add/Remove Programs tool,
disable your antivirus program, and then run Windows Update.
I have Norton 2005, and from another thread on this forum, I was given the
advise to trun off Norton before installing any updates from Windows. this
will allow Windows to so a clean install. Do you have Norton?
It appears the there is a compatibility issue with Windows security patches
and Norton 2006 and earlier.
The first time around I tried uninstalling the patches with Norton still on
and for some reason it didn't work. I have reinstalled all patches with
Norton disabled and Outlook Express is still running fine.
"eliz" wrote:
The system restore worked - thank you! How do I ensure the update doesn't
automatically occur again and create the same problem?
"Carole" wrote:
There have been numerous reports on the net that the April security updates
from Windows is causing a multitude of probelms with IE and OE. It's not a
coincindence folks!! Simply unistalling the patches won't work. You know MS
they never make anything that simple and have actually issued directions to
edit the registry to fix several problems associated with the April updates.
Anybody out there ready to go messing with the registry files???
I did a System Restore for the date just before I installed the April
updates and it solved the problem with OE error # 0x800CCC0e. You will
receive and update notification after doing this because it removed the April
updates. Simply uncheck each one and hit Close. I even tried uninstalling
them (using Add/Remove Program tool) one at a time to see if it was just
one or all. Nothing work except doing a System Restore.
Now the big question? When is MS going to recognize this problem and
re-issue the security updates that don't compromise other Windows programs?
It's like a toss up between security and performance!
"PA Bear" wrote:
Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:
<paste>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</paste>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/?kbid=813514
--
OE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
Barbara wrote:
I got this new computer in January and downloaded updates for Windows etc.
since. By mid-April I got error message number 0x800CCC0E when trying to
send/receive emails in OE. My servier is other than MSN.
If I log off and then log on again, the error message comes. If I turn
off
and restart the computer, or if I don't log off but allow the machine to
"sleep," I don't have a problem. But this only started happening after
April updates. Solution?
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