Re: Microsoft need to be held accountable!

Pappy wrote:
I normally do not get so upset to the point where I feel like I
have to make such a statement, but after only a few hours of sleep
in the past two nights fixing what Microsoft screwed up and seeing
half of my wife's company's system affected the same way by this
weeks security updates, I'm going to fuss for a moment.
I have been in this industry for 16 years. I have seen Microsoft
shine and with some of their successes and there are times where it
seems as though their QA department went to lunch. This time their
QA department was on vacation while these releases were developed.
Strange, on the page where the KB's are described, there are
credits to the development team ... it should be Reprimands
instead. What were they thinking by making this available to
millions without running it through their own organization first.
I can guarantee you, had they done so, some changes would have been
made and we would not be going through this.
Yes, in a day and age where we are playing cat-and-mouse with the
pukes that constantly waist their lives away exposing security
breaches in Windows and other applications, it is important to get
the fixes/updates out there fast ... but not this fast! Not when
it makes a system completely unbootable to the point where you have
to go into the Recovery Console, know what your are doing with the
list of commands to un-install the offending update. What about
those poor saps that cannot remember their Administrator password?
Yes it happens: They pick something so simple thinking that they
will never forget. Then they find themselve typing in the names of
their families, the names of their in-laws, even the names of their
goldfish in dire hopes that one of them will be a hit.
How does Microsoft plan on making this up to us? I truly hope that
someone at Microsoft who still passionately cares about quality
reads this and can come up with a way to make up for the lost
productivity and sleep caused by this goof-up. How can they assure
us that a security update will not bring a computer to its knees to
the point where a rebuild is the final solution? I sure miss the
days you could boot from portable media, replace the corrupt file
or make the necessary changes to the configuration with out having
to be an MCSE!
So, the key words for you Microsoft are: "Test", "Test", and
"Test". Run these updates throughout your organization first, if
you feel as though it will be acceptable to the public, then
release it. Do you hear me? Bueller? Bueller?
Like I said, I am not one fuss much, but when you distribute such an
offending piece of code that cripples so many systems, something
needs to be. There, now I feel better (soft of).

Sorry you were affected - would you care to give more details?

I have distributed the update to a few thousand machines so far - with
dozens upon dozens of applications installed and have not had issues - so I
would be curious to hear about your issues.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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Relevant Pages

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