Re: Tuesday 3rd April update won't work

Thanks again MowGreen!

All done and dusted now.
I have seen that default ticked-box for Google Toolbars before, but
interestingly I wasn't offered it today - nor did I have the Toolbar foisted
upon me.

Finger crossed for next Tuesday's updates...

Regards

XPclump

"MowGreen [MVP]" wrote:

Glad to have assisted you, XPclump. You're mowst welcome <g>

Uninstall the IBM java package from Add/Remove Programs. If the ActiveX
controls are left, then you can manually remove them.
I *highly* doubt that the system will be prompted to download another
java package as there will be none installed at that point.
Download the latest 1.5 JRE from here:

Java Runtime Environment (JRE) 5.0 Update 11
http://java.sun.com/javase/downloads/index_jdk5.jsp

Click the Download button next to that *specific package*.
Accept the agreement and then choose the
Windows Offline Installation, Multi-language package

Save it. When the download is finished, close the browser and any other
open programs.
Now install it BUT watch that Sun does not SNEAK the Google Toolbar onto
your system without your express consent and acknowledgement.
It is checked by DEFAULT, a rather sneaky way of generating revenue, IMO.
One must uncheck it in order to prevent it's installation.

This java package will notify you of any subsequent updates. However, it
may take quite some time to do so.
Since Sun does NOT uninstall older, vulnerable versions of their java
package, after a new package is installed you will have to uninstall the
OLDER, VULNERABLE version from ARP.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


XPclump wrote:

Hi there,

In control panel add-remove Programs, there is only one reference to
anything "Java". That is;

"IBM 32-bit SDK for Java2, v1.4.1"
It's 60Megs in size and was last used two years ago. I think it came with
the [IBM] Laptop..

In the control-panel Internet options, General, settings, view objects pane,
I only see the following two Java entries;

Java Plug-in 1.4.1 (damaged)
Java2 Runtime Environment 1.4.1 (damaged)

If I delete those two damaged items, and remove the IBM app that hasn't been
run since June 2005, will I automatically be prompted to download a new Java
version the first time I need it? or should I go and get a latest version now?

Thanks again for all your help and advice MowGreen!!

XPclump

"MowGreen [MVP]" wrote:


Nice work ! I suspect that one of the ActiveX controls was damaged.
Wuweb is for Windows Update, MU is for Microsoft Update. That's why
there were no MU files <w>
As to the Java version ... how many different ones are listed in
Add/Remove Programs in the Control Panel ?
There should be only one version listed, the latest, non vulnerable
versions are 1.5.0 Update 11 and version 6 Update 1

Uninstall all versions prior to Update 11 if they are listed. You can
also right click the 1.4 versions when "View objects" is chosen and
choose Remove if they are not deleted during the uninstallation of older
java packages.
Installing the latest version will install the needed ActiveX objects.

For the record, the error code in the WindowsUpdate.log,
0x80245003 means


The redirectorId in the downloaded wuredir.cab is smaller than the cached cab.

There are no other updates out now. However, there *will* be new updates
coming out next Tuesday.
The system should be good to go now. :)

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



XPclump wrote:


This message board has been unavailable for a few hours, so I Googled
elsewhere.
I found another helpful reply to a sort of similar problem and tried it.
It seems to have worked. I can now connect to Windows Update. It downloaded
a new Defender file and says there's nothing else to come. Assuming that's
correct I'll wait until the the next Tuesday-Update and see if we're still
working ;-)

For your info, this is the advice I followed;

"1. Rename the Update temporary folders.
===================================
1. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.

Net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.

Net start WuAuServ

2. Remove the corrupted Active X control
=====================================
1. Open Interent Options
2. On the General Tab choose Settings under Temporary Internet Files
3. Then click on View Objects.
4. Right Click WuWebControl Class and choose remove
5. Right Click MuWebControl Class and choose remove
6. Delete the file c:\windows\system32\wuweb.dll
7. Delete the file c:\windows\system32\muweb.dll

The above steps will help us remove the ActiveX controls for Windows Update
and Microsoft Update. Then will download a new one to instead of the
corrupted one. "



My notes:- I didn't have either of the MuWeb items to be deleted.
Still don't know what caused the problem, but at least it's working again.

One thing I noticed during step 2.4 above, there were (and still are) three
program files tagged as "Damaged".
They are;
Java Plug-in 1.4.1
Java2 Runtime Environment 1.4.1
and
{9F1C11AA-197B-4942-BA54-47A8489BB47F} version 5.4.3790.14

- they all have 2003 creation dates but current (yesterday/today)
last-accessed dates.

Just a red herring?

T again IA



"XPclump" wrote:



Hi Again.

Copy & Paste below as requested.

In answer to your questions;
KB925902 is installed now.
The only other security software is Windows own Defender etc.

Hope you can find the answer in this lot....

2007-04-04 20:18:07 1456 850 Service *************
2007-04-04 20:18:07 1456 850 Service ** START ** Service: Service startup
2007-04-04 20:18:07 1456 850 Service *********
2007-04-04 20:18:08 1456 850 Agent * WU client version 5.8.0.2469
2007-04-04 20:18:08 1456 850 Agent * SusClientId =
'd8e156b1-63e6-4d4f-b387-92036a158657'
2007-04-04 20:18:08 1456 850 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2007-04-04 20:18:08 1456 850 Agent * Access type: No proxy
2007-04-04 20:18:08 1456 850 Agent * Network state: Connected
2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing Windows
Update Agent ***********
2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing global
settings cache ***********
2007-04-04 20:18:53 1456 850 Agent * WSUS server: <NULL>
2007-04-04 20:18:53 1456 850 Agent * WSUS status server: <NULL>
2007-04-04 20:18:53 1456 850 Agent * Target group: (Unassigned Computers)
2007-04-04 20:18:53 1456 850 Agent * Windows Update access disabled: No
2007-04-04 20:18:55 1456 850 DnldMgr Download manager restoring 0 downloads
2007-04-04 20:18:55 1456 850 AU ########### AU: Initializing Automatic
Updates ###########
2007-04-04 20:18:55 1456 850 AU # Approval type: Scheduled (User preference)
2007-04-04 20:18:55 1456 850 AU # Scheduled install day/time: Every day at
3:00
2007-04-04 20:18:55 1456 850 AU # Auto-install minor updates: Yes (User
preference)
2007-04-04 20:25:25 3236 cc4 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2007-04-04 20:25:25 3236 cc4 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2007-04-04 20:25:25 3236 cc4 Misc = Module: C:\WINDOWS\system32\wuweb.dll
2007-04-04 20:25:25 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003
2007-04-04 20:27:14 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003
2007-04-04 20:29:04 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003
2007-04-04 20:39:09 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003
2007-04-04 20:43:22 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003
2007-04-04 20:57:14 1456 850 AU #############
2007-04-04 20:57:14 1456 850 AU ## START ## AU: Search for updates
2007-04-04 20:57:15 1456 850 AU #########
2007-04-04 20:57:15 1456 850 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}]
2007-04-04 20:57:15 1456 5c0 Agent *************
2007-04-04 20:57:15 1456 5c0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-04-04 20:57:15 1456 5c0 Agent *********
2007-04-04 20:57:34 1456 5c0 Setup FATAL: IsUpdateRequired failed with error
0x80245003
2007-04-04 20:57:34 1456 5c0 Report *********** Report: Initializing static
reporting data ***********
2007-04-04 20:57:34 1456 5c0 Report * OS Version = 5.1.2600.2.0.65792
2007-04-04 20:57:35 1456 5c0 Report * Computer Brand = IBM
2007-04-04 20:57:35 1456 5c0 Report * Computer Model = 18297QG
2007-04-04 20:57:35 1456 5c0 Report * Bios Revision = 1RETDNWW (3.19 )
2007-04-04 20:57:35 1456 5c0 Report * Bios Name = Phoenix FirstBIOS(tm)
Notebook Pro Version 2.0 for IBM ThinkPad
2007-04-04 20:57:35 1456 5c0 Report * Bios Release Date =
2005-10-13T00:00:00
2007-04-04 20:57:35 1456 5c0 Report * Locale ID = 2057
2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed: 0x80245003
2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed, error = 0x80245003
2007-04-04 20:57:35 1456 5c0 Agent * WARNING: Skipping scan, self-update
check returned 0x80245003
2007-04-04 20:57:36 1456 5c0 Agent * WARNING: Exit code = 0x80245003
2007-04-04 20:57:36 1456 5c0 Agent *********
2007-04-04 20:57:36 1456 5c0 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-04-04 20:57:36 1456 5c0 Agent *************
2007-04-04 20:57:36 1456 5c0 Agent WARNING: WU client failed Searching for
update with error 0x80245003
2007-04-04 20:57:36 1456 5c0 AU >>## RESUMED ## AU: Search for updates
[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}]
2007-04-04 20:57:36 1456 5c0 AU # WARNING: Search callback failed, result
= 0x80245003
2007-04-04 20:57:36 1456 5c0 AU #########
2007-04-04 20:57:36 1456 5c0 AU ## END ## AU: Search for updates [CallId
= {D35BAE6D-991D-4DCB-A249-FE447598C719}]
2007-04-04 20:57:36 1456 5c0 AU #############
2007-04-04 20:57:36 1456 5c0 AU AU setting next detection timeout to
2007-04-05 00:57:36
2007-04-04 20:57:40 1456 5c0 Report REPORT EVENT:
{87BD9CB0-2D90-48A5-BA03-686D7B0B1D5D} 2007-04-04
20:57:34+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80245003 SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80245003
2007-04-04 21:25:36 3236 f50 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003


TIA

XPclump

"MowGreen [MVP]" wrote:



Please open the WindowsUpdate.log located in the WINDOWS directory
[folder]. Scroll all the way to the bottom of the log.
Copy&paste the last 40 to 50 lines or so of the log into your reply so
we can see what's going on here.

KB925902 is installed now, correct ?
BTW, CA AV should not be causing any issues with the
SoftwareDistribution folder.
Is there any other security software installed ?


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



XPclump wrote:



Thanks for the prompt response MowGreen. We are making *some* progress..

.