Re: Tuesday 3rd April update won't work

This message board has been unavailable for a few hours, so I Googled
elsewhere.
I found another helpful reply to a sort of similar problem and tried it.
It seems to have worked. I can now connect to Windows Update. It downloaded
a new Defender file and says there's nothing else to come. Assuming that's
correct I'll wait until the the next Tuesday-Update and see if we're still
working ;-)

For your info, this is the advice I followed;

"1. Rename the Update temporary folders.
===================================
1. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.

Net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.

Net start WuAuServ

2. Remove the corrupted Active X control
=====================================
1. Open Interent Options
2. On the General Tab choose Settings under Temporary Internet Files
3. Then click on View Objects.
4. Right Click WuWebControl Class and choose remove
5. Right Click MuWebControl Class and choose remove
6. Delete the file c:\windows\system32\wuweb.dll
7. Delete the file c:\windows\system32\muweb.dll

The above steps will help us remove the ActiveX controls for Windows Update
and Microsoft Update. Then will download a new one to instead of the
corrupted one. "



My notes:- I didn't have either of the MuWeb items to be deleted.
Still don't know what caused the problem, but at least it's working again.

One thing I noticed during step 2.4 above, there were (and still are) three
program files tagged as "Damaged".
They are;
Java Plug-in 1.4.1
Java2 Runtime Environment 1.4.1
and
{9F1C11AA-197B-4942-BA54-47A8489BB47F} version 5.4.3790.14

- they all have 2003 creation dates but current (yesterday/today)
last-accessed dates.

Just a red herring?

T again IA



"XPclump" wrote:

Hi Again.

Copy & Paste below as requested.

In answer to your questions;
KB925902 is installed now.
The only other security software is Windows own Defender etc.

Hope you can find the answer in this lot....

2007-04-04 20:18:07 1456 850 Service *************
2007-04-04 20:18:07 1456 850 Service ** START ** Service: Service startup
2007-04-04 20:18:07 1456 850 Service *********
2007-04-04 20:18:08 1456 850 Agent * WU client version 5.8.0.2469
2007-04-04 20:18:08 1456 850 Agent * SusClientId =
'd8e156b1-63e6-4d4f-b387-92036a158657'
2007-04-04 20:18:08 1456 850 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2007-04-04 20:18:08 1456 850 Agent * Access type: No proxy
2007-04-04 20:18:08 1456 850 Agent * Network state: Connected
2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing Windows
Update Agent ***********
2007-04-04 20:18:53 1456 850 Agent *********** Agent: Initializing global
settings cache ***********
2007-04-04 20:18:53 1456 850 Agent * WSUS server: <NULL>
2007-04-04 20:18:53 1456 850 Agent * WSUS status server: <NULL>
2007-04-04 20:18:53 1456 850 Agent * Target group: (Unassigned Computers)
2007-04-04 20:18:53 1456 850 Agent * Windows Update access disabled: No
2007-04-04 20:18:55 1456 850 DnldMgr Download manager restoring 0 downloads
2007-04-04 20:18:55 1456 850 AU ########### AU: Initializing Automatic
Updates ###########
2007-04-04 20:18:55 1456 850 AU # Approval type: Scheduled (User preference)
2007-04-04 20:18:55 1456 850 AU # Scheduled install day/time: Every day at
3:00
2007-04-04 20:18:55 1456 850 AU # Auto-install minor updates: Yes (User
preference)
2007-04-04 20:25:25 3236 cc4 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2007-04-04 20:25:25 3236 cc4 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2007-04-04 20:25:25 3236 cc4 Misc = Module: C:\WINDOWS\system32\wuweb.dll
2007-04-04 20:25:25 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003
2007-04-04 20:27:14 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003
2007-04-04 20:29:04 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003
2007-04-04 20:39:09 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003
2007-04-04 20:43:22 3236 cc4 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003
2007-04-04 20:57:14 1456 850 AU #############
2007-04-04 20:57:14 1456 850 AU ## START ## AU: Search for updates
2007-04-04 20:57:15 1456 850 AU #########
2007-04-04 20:57:15 1456 850 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}]
2007-04-04 20:57:15 1456 5c0 Agent *************
2007-04-04 20:57:15 1456 5c0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-04-04 20:57:15 1456 5c0 Agent *********
2007-04-04 20:57:34 1456 5c0 Setup FATAL: IsUpdateRequired failed with error
0x80245003
2007-04-04 20:57:34 1456 5c0 Report *********** Report: Initializing static
reporting data ***********
2007-04-04 20:57:34 1456 5c0 Report * OS Version = 5.1.2600.2.0.65792
2007-04-04 20:57:35 1456 5c0 Report * Computer Brand = IBM
2007-04-04 20:57:35 1456 5c0 Report * Computer Model = 18297QG
2007-04-04 20:57:35 1456 5c0 Report * Bios Revision = 1RETDNWW (3.19 )
2007-04-04 20:57:35 1456 5c0 Report * Bios Name = Phoenix FirstBIOS(tm)
Notebook Pro Version 2.0 for IBM ThinkPad
2007-04-04 20:57:35 1456 5c0 Report * Bios Release Date =
2005-10-13T00:00:00
2007-04-04 20:57:35 1456 5c0 Report * Locale ID = 2057
2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed: 0x80245003
2007-04-04 20:57:35 1456 5c0 Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed, error = 0x80245003
2007-04-04 20:57:35 1456 5c0 Agent * WARNING: Skipping scan, self-update
check returned 0x80245003
2007-04-04 20:57:36 1456 5c0 Agent * WARNING: Exit code = 0x80245003
2007-04-04 20:57:36 1456 5c0 Agent *********
2007-04-04 20:57:36 1456 5c0 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-04-04 20:57:36 1456 5c0 Agent *************
2007-04-04 20:57:36 1456 5c0 Agent WARNING: WU client failed Searching for
update with error 0x80245003
2007-04-04 20:57:36 1456 5c0 AU >>## RESUMED ## AU: Search for updates
[CallId = {D35BAE6D-991D-4DCB-A249-FE447598C719}]
2007-04-04 20:57:36 1456 5c0 AU # WARNING: Search callback failed, result
= 0x80245003
2007-04-04 20:57:36 1456 5c0 AU #########
2007-04-04 20:57:36 1456 5c0 AU ## END ## AU: Search for updates [CallId
= {D35BAE6D-991D-4DCB-A249-FE447598C719}]
2007-04-04 20:57:36 1456 5c0 AU #############
2007-04-04 20:57:36 1456 5c0 AU AU setting next detection timeout to
2007-04-05 00:57:36
2007-04-04 20:57:40 1456 5c0 Report REPORT EVENT:
{87BD9CB0-2D90-48A5-BA03-686D7B0B1D5D} 2007-04-04
20:57:34+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80245003 SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80245003
2007-04-04 21:25:36 3236 f50 WUWeb FATAL: CheckIfClientUpdateNeeded failed:
error 0x80245003


TIA

XPclump

"MowGreen [MVP]" wrote:

Please open the WindowsUpdate.log located in the WINDOWS directory
[folder]. Scroll all the way to the bottom of the log.
Copy&paste the last 40 to 50 lines or so of the log into your reply so
we can see what's going on here.

KB925902 is installed now, correct ?
BTW, CA AV should not be causing any issues with the
SoftwareDistribution folder.
Is there any other security software installed ?


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



XPclump wrote:

Thanks for the prompt response MowGreen. We are making *some* progress..

After following your instructions I see no more of those application error
messages in Event Viewer, but sadly I still can't run Windows Update.

The downloaded executable ran as you suggested, requiring a reboot.
I went on to stop the AU service, deleted the files you suggested (not the
logs yet - they were all 128k), then restarted the AU service. For good
measure I rebooted again, then;
When I go to TOOLS, WINDOWS UPDATE in my browser, the landing page opens,
then before the green progress bar starts scrolling and it's "Checking if you
have the latest version..", I'm suddenly dumped at the Information page
saying,

"The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.
For self-help options:

Frequently Asked Questions

Find Solutions

Windows Update Newsgroup
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues) "

There were no prompts about wanting to run Active X, and the
update.microsoft.com path is in my trusted sites list.

Can you suggest the next thing to try? BTW, my AV is CA's eTrust Antivirus -
with the latest sigfiles.

Thanks,
XPclump.

"MowGreen [MVP]" wrote:


Download KB925902 from here:
http://www.microsoft.com/downloads/details.aspx?familyid=F82EA184-945F-4B78-9463-10AC20A75020&displaylang=en

Save it, do NOT run it from 'it's present location'.
Close the browser and any other open programs.
Now run WindowsXP-KB925902-x86-ENU.exe and when it's done the system
should prompt for a restart.

For the Catalog Database event, is 1836 the Event ID ?

FWIW, and this is only an educated guess, the contents of
WINDOWS\SoftwareDistribution are either corrupted or unable to be clear out.
Which AV/security suite software is installed ? Suggest whichever
product that is installed be configured NOT to scan the
SoftwareDistribution folder. As of yet, there has been no malware that
has used that folder to infect a system.

To clear the 'clogged' folders in WINDOWS\SoftwareDistribution you'll
need to stop the Automatic Updates service using the Services console
Start > Run > type in

services.msc

Click OK
Click the 'Stop the service' link in the left frame
Leave the Services console open

Navigate to
WINDOWS\SoftwareDistribution\DataStore and delete DataStore.edb
[if the logs in the Logs folder have suffered corruption, then you *may*
need to delete those, too. Delete them all if any have grown larger than
128 KB]

Open the WINDOWS\SoftwareDistribution\Download folder and delete all
contents
Same for the EventCache folder
Close the window

Go back to Automatic Updates in the Services console and restart the service

That *should* allow the system to obtain updates now.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


XPclump wrote:


Using "Windows Update" from my IE7 browser under XPpro, after a few moments
checking for updates, I get this message;
"The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem. "
-the few options provided don't help.

Looking in eventlog I see entries like these;

Catalog Database (1836) The version store for this instance (0) has reached
its maximum size of 16Mb. It is likely that a long-running transaction is
preventing cleanup of the version store and causing it to build up in size.
Updates will be rejected until the long-running transaction has been
completely committed or rolled back.
Possible long-running transaction:
SessionId: 0x02E103C0
Session-context: 0x00000000
Session-context ThreadId: 0x00000194

wuaueng.dll (3596) SUS20ClientDataStore: The version store for this instance
(0) has reached its maximum size of 8Mb. It is likely that a long-running
transaction is preventing cleanup of the version store and causing it to
build up in size. Updates will be rejected until the long-running transaction
has been completely committed or rolled back.
Possible long-running transaction:
SessionId: 0x022603C0
Session-context: 0x00000000
Session-context ThreadId: 0x00000648

Any idea what these are, and how I can clear them? The event-log help site
has no entries on these topics..

TIA


.

Relevant Pages

  • Re: Windows Update Error ESSENT related
    ... I tried to run windows update manually but it failed. ... long-running transaction has been completely committed or rolled back. ... Session-context ThreadId: 0x00000874" ... You might also benefit from installing the version 3 of the UpdateClient, ...
    (microsoft.public.windowsupdate)
  • Re: Tuesday 3rd April update wont work
    ... SoftwareDistribution folder. ... Go back to Automatic Updates in the Services console and restart the service ... Updates will be rejected until the long-running transaction has been ... Session-context ThreadId: 0x00000194 ...
    (microsoft.public.windowsupdate)
  • Re: Stuck on "Checking for the latest updates for your computer...
    ... You may need to add Windows Update to the Trusted Sites Zone: ... Suggestion 1:- ... Clearing Temporary Internet files, cookies and history in Internet Explorer ... It is possible that the contents of the SoftwareDistribution folder have become corrupted, ...
    (microsoft.public.windowsupdate)
  • Re: Windows Update Hangs in Vista
    ... I'm getting the same problem and tried renaming the SoftwareDistribution ... installing the WU Agent - see "A new version of the Windows Update ... SoftwareDistribution folder has become corrupted ... Suggestion 1:- ...
    (microsoft.public.windowsupdate)
  • Re: Stuck on "Checking for the latest updates for your computer...
    ... In the security tab, make sure you aren't blocking AcitveX. ... You may need to add Windows Update to the Trusted Sites Zone: ... Clearing Temporary Internet files, cookies and history in Internet Explorer ... It is possible that the contents of the SoftwareDistribution folder have become corrupted, ...
    (microsoft.public.windowsupdate)