Re: Tuesday 3rd April update won't work
- From: "MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx>
- Date: Wed, 04 Apr 2007 13:22:11 -0700
Please open the WindowsUpdate.log located in the WINDOWS directory [folder]. Scroll all the way to the bottom of the log.
Copy&paste the last 40 to 50 lines or so of the log into your reply so we can see what's going on here.
KB925902 is installed now, correct ?
BTW, CA AV should not be causing any issues with the SoftwareDistribution folder.
Is there any other security software installed ?
MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
XPclump wrote:
Thanks for the prompt response MowGreen. We are making *some* progress...
After following your instructions I see no more of those application error messages in Event Viewer, but sadly I still can't run Windows Update.
The downloaded executable ran as you suggested, requiring a reboot.
I went on to stop the AU service, deleted the files you suggested (not the logs yet - they were all 128k), then restarted the AU service. For good measure I rebooted again, then;
When I go to TOOLS, WINDOWS UPDATE in my browser, the landing page opens, then before the green progress bar starts scrolling and it's "Checking if you have the latest version..", I'm suddenly dumped at the Information page saying,
"The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. For self-help options:
Frequently Asked Questions
Find Solutions
Windows Update Newsgroup For assisted support options:
Microsoft Online Assisted Support (no-cost for Windows Update issues) "
There were no prompts about wanting to run Active X, and the update.microsoft.com path is in my trusted sites list.
Can you suggest the next thing to try? BTW, my AV is CA's eTrust Antivirus - with the latest sigfiles.
Thanks, XPclump.
"MowGreen [MVP]" wrote:
Download KB925902 from here:
http://www.microsoft.com/downloads/details.aspx?familyid=F82EA184-945F-4B78-9463-10AC20A75020&displaylang=en
Save it, do NOT run it from 'it's present location'.
Close the browser and any other open programs.
Now run WindowsXP-KB925902-x86-ENU.exe and when it's done the system should prompt for a restart.
For the Catalog Database event, is 1836 the Event ID ?
FWIW, and this is only an educated guess, the contents of
WINDOWS\SoftwareDistribution are either corrupted or unable to be clear out.
Which AV/security suite software is installed ? Suggest whichever product that is installed be configured NOT to scan the SoftwareDistribution folder. As of yet, there has been no malware that has used that folder to infect a system.
To clear the 'clogged' folders in WINDOWS\SoftwareDistribution you'll need to stop the Automatic Updates service using the Services console
Start > Run > type in
services.msc
Click OK
Click the 'Stop the service' link in the left frame
Leave the Services console open
Navigate to
WINDOWS\SoftwareDistribution\DataStore and delete DataStore.edb
[if the logs in the Logs folder have suffered corruption, then you *may* need to delete those, too. Delete them all if any have grown larger than 128 KB]
Open the WINDOWS\SoftwareDistribution\Download folder and delete all contents
Same for the EventCache folder
Close the window
Go back to Automatic Updates in the Services console and restart the service
That *should* allow the system to obtain updates now.
MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
XPclump wrote:
Using "Windows Update" from my IE7 browser under XPpro, after a few moments checking for updates, I get this message;
"The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. "
-the few options provided don't help.
Looking in eventlog I see entries like these;
Catalog Database (1836) The version store for this instance (0) has reached its maximum size of 16Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back. Possible long-running transaction: SessionId: 0x02E103C0 Session-context: 0x00000000 Session-context ThreadId: 0x00000194
wuaueng.dll (3596) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 8Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back. Possible long-running transaction: SessionId: 0x022603C0 Session-context: 0x00000000 Session-context ThreadId: 0x00000648
Any idea what these are, and how I can clear them? The event-log help site has no entries on these topics..
TIA
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