RE: Error installing (KB 921896)

Tech-Archive recommends: Fix windows errors by optimizing your registry

Steve... I have the exact same issue with ACT7... It appears that the
Windows Update program needs the authentic process for logging to the
SLServer instance to be in the "Windows Authentication" mode instead of
"Mixed Authentication" mode which is the ACT7 default. Unfortuantely, ACT7
insulates the user from having easy access to change this authentication
process. Thus, Windows Update looks to login to SQLServer using an
authentication process that is not valid with the way that ACT7 has setup the
SQLServer instance. I do not know how to get around this... but this is the
key to the problem... I am hoping Microsoft or ACT (not helpful) can advise
as to how to temporarily active SQLServer to the "Widows Authentication" mode.

"Steve Kuckuk" wrote:

My non-technical nature is going to show up here.... that said.... in
response to your pose I went into the SQL Server (ACT7) from "Component
Services".... it was already "started", so I executed a STOP which it seemed
to do, and then when I executed the START, it started up again.....

If that is what you suggested I do, I've don so with no further sucess at
installing the UPDATE.

As for using a "different account" I'm at a loss to understand what you
mean... this is a single user system, with only one log-in, the one I use
daily, which has full permissions

Steve K

"Peter Saddow [Microsoft]" wrote:

Looks like when the installer tries to start the SQL service it can't since
the password has expired or something else is wrong with the service. Try
starting the service manually from control panel. If you see service won't
start, you may need to use a different account or reset the password.

See if this helps.

Thanks,
Peter Saddow

"Steve Kuckuk" wrote:

I've also received the same error, and in reading the thread from the last
few days I think I discovered "something" with my ACT which gets in the way,
but it doesn't appear to be quite the same as the previous user...

Below is the "summary" file as requested from the earlier poster

Thanks for any help you can provide...

Steve

Products Detected Language Level Patch Level
Platform Edition
Express Database Services (ACT7) ENU SP1 2005.090.2170.00
x86 EXPRESS
Express Database Services (SQLExpress) ENU SP1
x86 EXPRESS

**********************************************************************************
Products Disqualified & Reason
Product Reason
Express Database Services (ACT7) User authentication failed.
Please check to see if the password provided is correct or check to see if
the SQL Server Instance is set to Mixed Authentication

**********************************************************************************
Processes Locking Files
Process Name Feature Type User Name
PID

**********************************************************************************
Product Installation Status
Product : Express Database Services (ACT7)
Product Version (Previous): 2170
Product Version (Final) :
Status : Not Applied
Log File :
SQL Express Features : SQL_Data_Files,SQL_Engine,SQL_SharedTools
Error Number : 11046
Error Description : User authentication failed. Please check to see
if the password provided is correct or check to see if the SQL Server
Instance is set to Mixed Authentication
----------------------------------------------------------------------------------
Product : Express Database Services (SQLExpress)
Product Version (Previous):
Product Version (Final) :
Status : Not Applied
Log File :
SQL Express Features : Client_Components,Connectivity
Error Number : 0
Error Description :
----------------------------------------------------------------------------------

**********************************************************************************
Summary
User authentication failed. Please check to see if the password
provided is correct or check to see if the SQL Server Instance is set to
Mixed Authentication
Exit Code Returned: 11046
.

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