Re: Failed downloads

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

I will try your sugestions today and see what happens. In answer to your
questions 1) McAfee was not a preinstalled option on my system that is 3
years old and have been doing updates regularly thru the update site.

"MowGreen [MVP]" wrote:

SUS_E_PT_SOAP_CLIENT


SOAP_E_CLIENT The message was malformed or incomplete. No reason to
retry unless problem fixed.

2007-03-07 08:59:20 1192 478 AU WARNING: AU found no suitable session to
launch client in
2007-03-07 08:59:25 1192 6a0 PT WARNING: SyncUpdates failure, error =
0x8024400D, soap client error = 7, soap error code = 300, HTTP status
code = 200
2007-03-07 08:59:25 1192 6a0 PT WARNING: SOAP Fault: 0x00012c

The above section of the log is documented in this MVPs blog:
http://msmvps.com/blogs/athif/archive/2006/05/08/Error-0x8024400D-SOAP-Fault-0x00012c.aspx

The OS is Windows Server 2003 and it involves a driver, http.sys.
MS offers a resolution for it here -
http://support.microsoft.com/kb/898708

I'd bet that the issue your system is experiencing is also related to a
driver, in this case, from McAfee.
Was McAfee preinstalled on the system by Dell and was the system
previously able to successfully update via the Windows Update site ?

You stated that you " turned off the virus controls ". There are Default
settings that protect Internet Explorer, specifically, BHOs [browser
helper objects], by add-ons.
Between those and the McAfee firewall, that's the most likely place to
look for the root of the issue.

So, open Internet Options in the Control Panel, please.
Click the Programs tab
Click the Manage Add-ons button
The Manage Add-ons window will open
Set the drop down window where it says ' Show: ' to 'Add-ons that have
been used by Internet Explorer '
Click on every Name that states McAfee as the Publisher to highlight
them, then put a mark next to Disable
After you Disable each one click OK
Close Internet Properties by clicking OK.

Now try to access Windows Update
If the system is able to, then it's one of the disabled Add-ons that is
causing the issue. If not, then go back into the Control Panel
Open the Windows Firewall
Put a mark next to 'On', click OK

Now totally disable the McAfee firewall from within the program.
Restart the system and try to access Windows Update.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Craig wrote:
This is the log for 1 of the last sessions. Also I am using McaffeeSoftware
for the firewall and virus piece. I am using ie 7 and don't know of any
software monitoring the active x controls
2007-03-07 08:58:20 1192 478 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2007-03-07 08:58:20 1192 478 Misc = Process: C:\WINDOWS\System32\svchost.exe
2007-03-07 08:58:20 1192 478 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2007-03-07 08:58:20 1192 478 Service *************
2007-03-07 08:58:20 1192 478 Service ** START ** Service: Service startup
2007-03-07 08:58:20 1192 478 Service *********
2007-03-07 08:58:20 1192 478 Agent * WU client version 5.8.0.2469
2007-03-07 08:58:20 1192 478 Agent * SusClientId =
'52c926d9-c0ec-4470-9ef0-12ccdae0c930'
2007-03-07 08:58:20 1192 478 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2007-03-07 08:58:20 1192 478 Agent * Access type: No proxy
2007-03-07 08:58:20 1192 478 Agent * Network state: Connected
2007-03-07 08:59:05 1192 478 Agent *********** Agent: Initializing Windows
Update Agent ***********
2007-03-07 08:59:05 1192 478 Agent *********** Agent: Initializing global
settings cache ***********
2007-03-07 08:59:05 1192 478 Agent * WSUS server: <NULL>
2007-03-07 08:59:05 1192 478 Agent * WSUS status server: <NULL>
2007-03-07 08:59:05 1192 478 Agent * Target group: (Unassigned Computers)
2007-03-07 08:59:05 1192 478 Agent * Windows Update access disabled: No
2007-03-07 08:59:06 1192 478 DnldMgr Download manager restoring 0 downloads
2007-03-07 08:59:06 1192 478 AU ########### AU: Initializing Automatic
Updates ###########
2007-03-07 08:59:06 1192 478 AU AU setting next detection timeout to
2007-03-07 13:59:06
2007-03-07 08:59:06 1192 478 AU # Approval type: Scheduled (User preference)
2007-03-07 08:59:06 1192 478 AU # Scheduled install day/time: Every day at
13:00
2007-03-07 08:59:06 1192 478 AU # Auto-install minor updates: Yes (User
preference)
2007-03-07 08:59:06 1192 478 AU AU setting pending client directive to
'Install Approval'
2007-03-07 08:59:06 1192 478 AU #############
2007-03-07 08:59:06 1192 478 AU ## START ## AU: Search for updates
2007-03-07 08:59:06 1192 478 AU #########
2007-03-07 08:59:07 1192 478 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {FB07ED01-E84F-497D-8C28-303331D13689}]
2007-03-07 08:59:07 1192 6a0 Agent *************
2007-03-07 08:59:07 1192 6a0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-07 08:59:07 1192 6a0 Agent *********
2007-03-07 08:59:09 1192 6a0 Setup *********** Setup: Checking whether
self-update is required ***********
2007-03-07 08:59:09 1192 6a0 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup * IsUpdateRequired = No
2007-03-07 08:59:12 1192 6a0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2007-03-07 08:59:12 1192 6a0 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/ClientWebService/client.asmx
2007-03-07 08:59:20 1192 478 AU WARNING: AU found no suitable session to
launch client in
2007-03-07 08:59:25 1192 6a0 PT WARNING: SyncUpdates failure, error =
0x8024400D, soap client error = 7, soap error code = 300, HTTP status code =
200
2007-03-07 08:59:25 1192 6a0 PT WARNING: SOAP Fault: 0x00012c
2007-03-07 08:59:25 1192 6a0 PT WARNING: faultstring:Fault occurred
2007-03-07 08:59:25 1192 6a0 PT WARNING: ErrorCode:ConfigChanged(2)
2007-03-07 08:59:25 1192 6a0 PT WARNING: Message:

2007-03-07 08:59:25 1192 6a0 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates";
2007-03-07 08:59:25 1192 6a0 PT WARNING:
ID:87f36226-e395-4d98-a71f-d792b36ef680
2007-03-07 08:59:31 1192 6a0 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2007-03-07 08:59:31 1192 6a0 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/ClientWebService/client.asmx
2007-03-07 08:59:32 1192 6a0 Agent * Added update
{924F9F95-43C8-94CC-7736-BD0A4E409186}.100 to search result
2007-03-07 08:59:32 1192 6a0 Agent * Found 1 updates and 12 categories in
search
2007-03-07 08:59:32 1192 6a0 Report *********** Report: Initializing static
reporting data ***********
2007-03-07 08:59:32 1192 6a0 Report * OS Version = 5.1.2600.2.0.65792
2007-03-07 08:59:32 1192 6a0 Report * Computer Brand = Dell Computer
Corporation
2007-03-07 08:59:32 1192 6a0 Report * Computer Model = Latitude D600

2007-03-07 08:59:32 1192 6a0 Report * Bios Revision = A14
2007-03-07 08:59:32 1192 6a0 Report * Bios Name = Phoenix ROM BIOS PLUS
Version 1.10 A14
2007-03-07 08:59:32 1192 6a0 Report * Bios Release Date =
2004-09-07T00:00:00
2007-03-07 08:59:32 1192 6a0 Report * Locale ID = 1033
2007-03-07 08:59:33 1192 6a0 Agent *********
2007-03-07 08:59:33 1192 6a0 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-07 08:59:33 1192 6a0 Agent *************
2007-03-07 08:59:33 1192 6a0 AU >>## RESUMED ## AU: Search for updates
[CallId = {FB07ED01-E84F-497D-8C28-303331D13689}]
2007-03-07 08:59:33 1192 6a0 AU # 1 updates detected
2007-03-07 08:59:33 1192 6a0 AU #########
2007-03-07 08:59:33 1192 6a0 AU ## END ## AU: Search for updates [CallId
= {FB07ED01-E84F-497D-8C28-303331D13689}]
2007-03-07 08:59:33 1192 6a0 AU #############
2007-03-07 08:59:33 1192 6a0 AU AU setting next detection timeout to
2007-03-08 11:32:59
2007-03-07 08:59:37 1192 6a0 Report REPORT EVENT:
{85E139A9-E346-46E6-8F1F-6857BA89A795} 2007-03-07
08:59:32-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Agent has finished detecting items.

"MowGreen [MVP]" wrote:


Craig,


Post the LAST 40 or so lines of the WindowsUpdate.log located in the
WINDOWS directory [folder] into your reply, please.

Which firewall is being used ?
Are there any Security programs installed that monitor ActiveX controls
for Internet Explorer ? [ex: Spyware Blaster, Spybot, etc]


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Craig wrote:


My windows update scans for updates and goes thru the process of downloading
the update, either via auto or custom, and all I get is that problem on your
computer is preventing updates from being downloaded or installed. I turned
off the virus controls and nothing changes. I am able to download from other
microsoft sites but not the update site



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